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Mobile Resource Manager Pricing, Features, Reviews and Alternatives

Mobile Resource Manager product overview

What is Mobile Resource Manager?

Mobile Resource Manager from Job Cost Inc is a real-time field service resource management solution designed for service departments or companies managing field resources, including technicians, subcontractors, trucks, and equipment. Included are tools for scheduling & dispatching, customer location tracking & mapping, service call monitoring, work order creation, management reporting, service contract management, and more.

Key benefits of using Mobile Resource Manager

Technicians and equipment can be scheduled for both single and multi-day appointments by dragging-and-dropping calls, with custom calendar views, user-defined color-coding, and real-time notifications to technicians via email, text, or the mobile app.

Customer locations, equipment, service histories, and documents can all be tracked, and service contract can be set up with recurring billing, warranty periods, and preventative maintenance schedules.

Work order layouts can be customized, and printed, faxed, or emailed, with one-step conversion from work order to invoice.

Service calls and technician locations can be viewed on internal maps, and the system integrates with GPS systems and Google Maps, Bing Maps, and MapQuest.

The native field app for iOS gives technicians access to service histories, quotes & proposals, and lists of equipment by location, and allows them to track documents and collect signatures electronically.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

FAQs/Forum

Chat

Knowledge Base

Training options

In Person

Webinars

Documentation

Live Online

Videos

Mobile Resource Manager pricing information

Value for money

4.8

Starting from

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Mobile Resource Manager

Value for money

Mobile Resource Manager features

Functionality

4.8

Total Features44 6 categories

Most valued features by users

Inventory Management

Mobile Access

Search/Filter

Real Time Data

Status Tracking

Billing & Invoicing

Work History

Inventory Control

Mobile Resource Manager users reviews

Overall rating

4.6

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Overall rating contenders

Mobile Resource Manager

Overall rating

Jessica M.

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

The office uses this software on a daily basis to dispatch calls and create invoices.

Reviewed 4 years ago

Pros

This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.

Cons

Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.

Vendor response

Thanks for your positive feedback! Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos. We also have a comprehensive online help manual with screenshots and step-by-step instructions. If you can't find what your looking for, please contact our support team. Thank you for your business!

Joseph V.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great support and program functionality!!

Reviewed 4 years ago

We were able to streamline our dispatch operation and speed up the billing process.

Pros

The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.

Cons

Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.

Everett B.

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

We use Mobile Resource Manager to schedule our crews and do our billing.

Reviewed 6 years ago

The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.

Pros

No pros were added to this review

Cons

No cons were added to this review

Patrick R.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

Great customer service

Reviewed 4 years ago

Reduced paperwork and time.

Pros

The software has the great ability to customize the program to meet the individual business needs. Whether you are scheduling people or equipment the software works great!

Cons

The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..

Asfia B.

11-50 employees

Used weekly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Great Experience

Reviewed 3 years ago

Pros

Its Really Good and easy to use. Very impressive service! Thank you developer for making this product! This product is easy to use and this is really convenient for customers. I am really happy to use this product.

Cons

No cons were added to this review

Mobile Resource Manager FAQs and common questions

Q. What type of pricing plans does Mobile Resource Manager offer?

Mobile Resource Manager has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of Mobile Resource Manager?

Mobile Resource Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Mobile Resource Manager support?

Mobile Resource Manager supports the following languages:
English

Q. Does Mobile Resource Manager support mobile devices?

Mobile Resource Manager supports the following devices:
iPhone, iPad

Q. Does Mobile Resource Manager offer an API?

No, Mobile Resource Manager does not have an API available.

Q. What other apps does Mobile Resource Manager integrate with?

Mobile Resource Manager integrates with the following applications:
QuickBooks Online Advanced, Sage 50cloud, Microsoft Dynamics 365 Business Central, QuickBooks Online, Microsoft Dynamics GP

Q. What level of support does Mobile Resource Manager offer?

Mobile Resource Manager offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base