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Mobile Resource Manager Pricing, Features, Reviews and Alternatives

Mobile Resource Manager product overview

What is Mobile Resource Manager?

Mobile Resource Manager from Job Cost Inc is a real-time field service resource management solution designed for service departments or companies managing field resources, including technicians, subcontractors, trucks, and equipment. Included are tools for scheduling & dispatching, customer location tracking & mapping, service call monitoring, work order creation, management reporting, service contract management, and more.

Key benefits of using Mobile Resource Manager

  • Technicians and equipment can be scheduled for both single and multi-day appointments by dragging-and-dropping calls, with custom calendar views, user-defined color-coding, and real-time notifications to technicians via email, text, or the mobile app.

  • Customer locations, equipment, service histories, and documents can all be tracked, and service contract can be set up with recurring billing, warranty periods, and preventative maintenance schedules.

  • Work order layouts can be customized, and printed, faxed, or emailed, with one-step conversion from work order to invoice.

  • Service calls and technician locations can be viewed on internal maps, and the system integrates with GPS systems and Google Maps, Bing Maps, and MapQuest.

  • The native field app for iOS gives technicians access to service histories, quotes & proposals, and lists of equipment by location, and allows them to track documents and collect signatures electronically.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    FAQs/Forum
    Chat
    Knowledge Base

    Training options

    In Person
    Webinars
    Documentation
    Live Online
    Videos

    Mobile Resource Manager pricing information

    Value for money

    4.8

    /5

    5

    Starting from

    $

    30

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Housecall Pro
    Value for money
    #1
    ClockShark
    Value for money
    #2
    Asset Panda
    Value for money
    #3
    Mobile Resource Manager
    Value for money
    #4

    Mobile Resource Manager features

    Functionality

    4.8

    /5

    5
    Total Features44 6 categories

    Most valued features by users

    Inventory Management
    Mobile Access
    Search/Filter
    Real Time Data
    Status Tracking
    Billing & Invoicing
    Work History
    Inventory Control

    Functionality contenders

    Housecall Pro
    Functionality
    #1
    ClockShark
    Functionality
    #2
    Asset Panda
    Functionality
    #3
    Mobile Resource Manager
    Functionality
    #4

    Mobile Resource Manager users reviews

    Overall rating

    4.6

    /5

    5

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    2

    0

    0

    0

    Overall rating contenders

    Housecall Pro
    Overall rating
    #1
    ClockShark
    Overall rating
    #2
    UpKeep
    Overall rating
    #3
    Mobile Resource Manager
    Overall rating
    #4
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The office uses this software on a daily basis to dispatch calls and create invoices.

    Reviewed 4 years ago
    Pros

    This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.

    Cons

    Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.

    Vendor response

    Thanks for your positive feedback! Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos. We also have a comprehensive online help manual with screenshots and step-by-step instructions. If you can't find what your looking for, please contact our support team. Thank you for your business!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great support and program functionality!!

    Reviewed 4 years ago

    We were able to streamline our dispatch operation and speed up the billing process.

    Pros

    The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.

    Cons

    Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    We use Mobile Resource Manager to schedule our crews and do our billing.

    Reviewed 6 years ago

    The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great customer service

    Reviewed 4 years ago

    Reduced paperwork and time.

    Pros

    The software has the great ability to customize the program to meet the individual business needs. Whether you are scheduling people or equipment the software works great!

    Cons

    The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great Experience

    Reviewed 3 years ago
    Pros

    Its Really Good and easy to use. Very impressive service! Thank you developer for making this product! This product is easy to use and this is really convenient for customers. I am really happy to use this product.

    Cons

    No cons were added to this review

    Mobile Resource Manager FAQs and common questions

    Mobile Resource Manager has the following pricing plans:
    Starting from: $30.00/month
    Pricing model: Subscription
    Free Trial: Available


    Mobile Resource Manager has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Mobile Resource Manager supports the following languages:
    English


    Mobile Resource Manager supports the following devices:
    iPhone, iPad


    No, Mobile Resource Manager does not have an API available.


    Mobile Resource Manager integrates with the following applications:
    QuickBooks Online Advanced, Sage 50cloud, Microsoft Dynamics 365 Business Central, QuickBooks Online, Microsoft Dynamics GP


    Mobile Resource Manager offers the following support options:
    Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base

    Related categories