Mobile Resource Manager Pricing, Features, Reviews & Comparison of Alternatives

Mobile Resource Manager Reviews

Mobile Resource Manager

Real-time field service resource management

4.0/5 (1 review)
3    

Mobile Resource Manager from Job Cost Inc is a real-time field service resource management solution designed for service departments or companies managing field resources, including technicians, subcontractors, trucks, and equipment. Included are tools for scheduling & dispatching, customer location tracking & mapping, service call monitoring, work order creation, management reporting, service contract management, and more.

Mobile Resource Manager’s dispatch board enables users to schedule calls by dragging-and-dropping them into available appointment slots. Single-day and multi-day appointments can be scheduled, and multiple resources can be selected per appointment. Users can customize the color-coding of appointments, and define the number of days view to suit their preferences. Multiple different dispatch boards can be created for different day views, skill sets, departments, and territories. Users can also define alerts for lateness, exceeded hours, vacation conflicts, or overlapping appointments.

Mobile Resource Manager allows users to track customer locations, equipment, service histories, quotes, proposals, and documents, and create & manage service contracts including equipment covered, warranty periods, preventative maintenance schedules, and recurring billing. Work orders can also be created, with customizable layouts, electronic signature capture, and one-step conversions into invoices. Mobile Resource Manager also integrates with a range of accounting systems, including Microsoft Dynamics NAV and GP, QuickBooks, and Job Costs’ own Visual ContrAcct solution.
www.jobcost.com

Mobile Resource Manager Reviews (1)

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Mobile Resource Manager Pricing

Starting from: $30.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Mobile Resource Manager is available in Small Business, Professional, and Enterprise versions. Further information is available on inquiry.

Key Features of Mobile Resource Manager

  • Job scheduling
  • Drag-and-drop job assignment
  • Daily & multi-day dispatch boards
  • Customer location tracking
  • Service history tracking
  • Equipment tracking
  • Document tracking
  • Real-time data sync
  • Work order creation
  • Custom work order layouts
  • Reporting
  • Custom fields
  • One-touch mapping
  • Service contract management
  • Recurring billing
  • Preventative maintenance scheduling
  • Accounting integrations
  • Signature capture
  • Call status tracking
  • Customer search function

Mobile Resource Manager Screenshots (8)

Mobile Resource Manager screenshot: See techs, equipment, and subcontrators all on one screen with customizible service call displays.Mobile Resource Manager screenshot: Service Techs can see their appointments in real time updated from the same database used by the office.Mobile Resource Manager screenshot: Field Techs can punch in and punch out and see appointment details including location, notes, and equipment history.Mobile Resource Manager screenshot: Customers can easily access a list of their customers for easy contact.Mobile Resource Manager screenshot: Customer files come with some preset data fields that can be easily customized to fit customer needs and preferences.Mobile Resource Manager screenshot: Create a variety of dispatch board views including hourly, 2 days, 7 days, and 2 weeks.Mobile Resource Manager screenshot: Add your company logo and desired information to your forms and decide what data you want customers to see (e.g. prices broken down by line item or one grand total).Mobile Resource Manager screenshot: Customize the data field labels for your service call records.

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Windows, Web-based
Supported Countries
United States
Supported Languages
English
Support Options
Online Support

Alternatives to Mobile Resource Manager

Benefits

Technicians and equipment can be scheduled for both single and multi-day appointments by dragging-and-dropping calls, with custom calendar views, user-defined color-coding, and real-time notifications to technicians via email, text, or the mobile app.

Customer locations, equipment, service histories, and documents can all be tracked, and service contract can be set up with recurring billing, warranty periods, and preventative maintenance schedules.

Work order layouts can be customized, and printed, faxed, or emailed, with one-step conversion from work order to invoice.

Service calls and technician locations can be viewed on internal maps, and the system integrates with GPS systems and Google Maps, Bing Maps, and MapQuest.

The native field app for iOS gives technicians access to service histories, quotes & proposals, and lists of equipment by location, and allows them to track documents and collect signatures electronically.

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