MPulse Pricing, Features, Reviews & Comparison of Alternatives

MPulse

CMMS for maintenance scheduling, tracking, & reporting

4.56/5 (144 reviews)

MPulse overview

What is MPulse?

MPulse is a CMMS (computerized maintenance management system) designed for use by equipment and facilities maintenance companies, to assist with the scheduling, tracking, and reporting of maintenance. Four different editions of MPulse are available to suit the needs of different businesses, from the most basic, Bronze, which covers only equipment and buildings, up to the most advanced, Platinum, which can be used for all asset types, including equipment, buildings, rooms, grounds, and vehicles, and supports condition-based maintenance as standard.

MPulse automates the scheduling of preventative maintenance tasks, with the option to base maintenance intervals on the condition of assets or parts. Labor requirements can be estimated for preventative maintenance tasks, and maintenance can be scheduled for off hours through tracking equipment usage times. Work orders are automatically generated for scheduled tasks, and can also be received from any number of requesters, or entered manually. Maintenance requests can be approved, scheduled, and assigned to technicians for completion, with the option to automate approvals and assignments, and the ability to send customized automated confirmations to requesters, technicians, and managers. Repair times can be tracked to determine employee efficiency for specific tasks, and create organizational benchmarks.

A basic inventory management system is included in all editions of MPulse, enabling users to link items and their costs to specific assets or work orders, and track the consumption of parts. Advanced inventory control is included in the Gold and Platinum editions, allowing users to manage storage location, stocking levels, reorder points, and supplier information, with the ability to track multiple units of measurement for a single item.
www.mpulsesoftware.com

Pricing

Starting from
$3500
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
MPulse screenshot: MPulse also includes a native iOS appMPulse Maintenance Software OverviewMPulse screenshot: A list of work orders can be viewed through the MPulse iOS appMPulse screenshot: Work order details, task information, and comments can also be viewed in MPulseMPulse screenshot: MPulse enables users to set call backs in work ordersMPulse screenshot: Technicians and inventory can also be assigned to work orders in MPulseMPulse screenshot: MPulse includes a maintenance advisor dashboard, which gives users an overview of frequent requesters, most expensive vehicles, and moreMPulse screenshot: Equipment records in MPulse include multiple custom fields for recording informationMPulse screenshot: Users can view a breakdown of the most expensive vehicles in MPulse, allowing them to determine the cost effectiveness of further repairsMPulse screenshot: MPulse enables users to manage work orders by their type, such as warranties or yearly servicesWhich MPulse Edition is Right for You?

MPulse reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.4
  4.8
Anonymous

MPulse is very user friendly and makes work manageable by being able to keep track of all schedules

Used weekly for 1-2 years
Reviewed 2018-01-12
Review Source: Capterra

Pros
The software is very easy to use and has allowed us to schedule, track, and report within the organization. The training is very user friendly and loading information is easy.

Cons
Some of the reporting options can be upgraded to export information but other than that we love the software for our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Leslie Devonshire

Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!

Reviewed 2016-03-24
Review Source: Software Advice

Pros
One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business.

Cons
The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Martin Lazzari

Very versatile and complete, but slow and buggy

Used daily for 1-2 years
Reviewed 2018-11-28
Review Source: Software Advice

If you only fill a few tickets par day, this software is very versatile and will probably fill your needs. If your plant is a high pace environment with several technicians working at the same time and filling over a couple hundred of tickets per day, look somewhere else.

Pros
Very versatile and complete. It will probably have every option you may need. Lots of options for personnel, assets, Preventative Maintenance, etc, as well as some easy ways of exporting data to further analyze for instance in Excel.

Cons
Some procedures of the user interface are not intuitive, you have to learn them. For instance, you would expect that double-clicking on a link would open the element selected, but no, you have to click once and then press an arrow near the top of the screen to "slide" the list and uncover the details. It is slow at times. A ticket that may take 5 minutes to resolve, can take an additional 3 minutes to fill in the information, with screen navigation being slow. It is buggy. Some bugs seemed to be cleared, only to come back in a later revision. For instance, you may be filling in information in a ticket, then the browser refreshes by itself and all of a sudden you find yourself filling a different ticket. Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

Minimize review

Mohammad Ajmal Amirzad

MPULSE from overall perspective

Used daily for 2+ years
Reviewed 2016-06-19
Review Source: Capterra

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

Response from MPulse Maintenance Software


Mohammad, thanks for your review. You should be thrilled to hear that MPulse 8 will be available on September 1, 2016 for existing MPulse customers. This latest version of MPulse is available as a FREE upgrade to IESC and includes a new feature we call Advanced Customization, which includes easy drag-and-drop layout changes, tabbed or vertical page layouts, nested fields, and custom pop-up prompts, among other great features. We'll be reaching out to you soon to tell you more and to talk to you about upgrading to MPulse 8. Soon you'll be seeing much more about MPulse 8's great new features, including Any-Device Adaptive User Interface, Advanced Customization, and much, much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Scott Clausnitzer

We absolutely made the right choice. MPulse is the real deal.

Reviewed 2015-12-04
Review Source: Software Advice

Pros
The customer service we receive from MPulse is second to none. We have a rather small maintenance department at our company, but that small team has a lot to keep track of. I had never used a CMMS system before so I had only a very basic understanding of what I would be doing on a day to day basis. After the first day of our implementation with MPulse our team knew we made the right decision. Our trainer demonstrated how powerful MPulse software is and showed us how to get the best results for our company. We were basically able to take it from there and start creating requests/work orders right away.

Cons
I think there is a great opportunity for MPulse to release an app that works the same way on all smart phones/tablets. There are pros/cons to accessing the full database vs accessing the mobile database on a smart phone. I find that our managers like using the full version on their smart phones, but the performance varies drastically from person to person simply because of the sheer number of different browsers/firmware versions/phone manufacturers. An app that could provide the full functionality of our database across all platforms would be very useful.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

MPulse pricing

Starting from
$3500
Pricing options
One time license
Subscription
View Pricing Plans

Four editions of MPulse are available: Bronze, Silver, Gold, and Platinum.

Pricing information is available on inquiry.

MPulse features

Customizable Reporting
Inventory Management
Inventory Tracking

API (668 other apps)
Activity Dashboard (571 other apps)
Activity Tracking (329 other apps)
Audit Trail (318 other apps)
Auditing (362 other apps)
Automatic Notifications (517 other apps)
Billing & Invoicing (301 other apps)
Compliance Management (385 other apps)
Data Import/Export (390 other apps)
Document Management (316 other apps)
Document Storage (312 other apps)
Monitoring (301 other apps)
Real Time Data (340 other apps)
Real Time Reporting (300 other apps)
Reporting & Statistics (527 other apps)
Third Party Integration (430 other apps)
Workflow Management (426 other apps)

Videos and tutorials

Additional information for MPulse

Key features of MPulse

  • Maintenance advisor dashboard
  • Service request management
  • Asset security management
  • Condition-based maintenance
  • Purchase requisitions
  • Condition-based maintenance
  • Graphical reporting
  • Media integration
  • Key & lock management
  • DataLink integration adapter
  • Assignment management
  • Barcode scanning
  • Cost center budgeting & tracking
  • Calendar view
  • Charting
  • Customizable graphical reporting
  • Consumption tracking
  • Purchase order management
  • Employee records
  • Request approval routing
  • Global search navigation
  • Status reporting
  • Asset status monitoring
  • Task scheduling
  • Maintenance tracking
  • Vendor management
  • Work order management
  • Purchase requisitions/purchase orders
  • Automated scheduling
  • Labor tracking
  • Custom charts
  • Barcode printing
  • Drag & drop interface
  • Scheduled reporting
  • Barcode support
  • Custom tabs and fields
  • Role-based access control
  • Asset lifecycle tracking
  • Preventative maintenance scheduling
  • Media integration
  • Graphical data presentation
  • Hourly employee tracking
  • Access control
  • Task management
  • Inventory management
View All Features

Benefits

Preventative maintenance tasks are automatically scheduled, based on part or asset condition, with work orders triggered automatically.

Work orders can be generated by requesters, or requests can be entered manually, and then be approved, scheduled, assigned, and managed, with the ability to automate approvals and assignments.

Automated confirmations for maintenance requests are customizable and can be sent to technicians, requesters, and managers.

Inventory items can be tracked, with consumption recorded, with the ability to link parts and their associated costs with assets and work orders.

Standard and custom reports, charts, and graphs can be produced, for status reporting, and summary or detailed reports of maintenance work.