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MPulse

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CMMS for maintenance scheduling, tracking, & reporting

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MPulse Pricing, Features, Reviews and Alternatives

MPulse product overview

What is MPulse?

MPulse is a CMMS (computerized maintenance management system) designed for use by equipment and facilities maintenance companies, to assist with the scheduling, tracking, and reporting of maintenance. Four different editions of MPulse are available to suit the needs of different businesses, from the most basic, Bronze, which covers only equipment and buildings, up to the most advanced, Platinum, which can be used for all asset types, including equipment, buildings, rooms, grounds, and vehicles, and supports condition-based maintenance as standard.

Key benefits of using MPulse

  • Preventative maintenance tasks are automatically scheduled, based on part or asset condition, with work orders triggered automatically.

  • Work orders can be generated by requesters, or requests can be entered manually, and then be approved, scheduled, assigned, and managed, with the ability to automate approvals and assignments.

  • Automated confirmations for maintenance requests are customizable and can be sent to technicians, requesters, and managers.

  • Inventory items can be tracked, with consumption recorded, with the ability to link parts and their associated costs with assets and work orders.

  • Standard and custom reports, charts, and graphs can be produced, for status reporting, and summary or detailed reports of maintenance work.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    MPulse pricing information

    Value for money

    4.3

    /5

    170

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MPulse features

    Functionality

    4.3

    /5

    170

    Total features

    67

    7 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    Data Import/Export
    Customizable Reports
    Real-Time Data

    Functionality contenders

    MPulse users reviews

    Overall Rating

    4.5

    /5

    170

    Positive reviews

    94

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.49/10
    Rating distribution

    5

    4

    3

    2

    1

    106

    54

    7

    3

    0

    Pros
    Their Customer Service is always very helpful and does the best they can to resolve your issues.
    I cannot say enough positive about Mpulse to reflect my appreciation of their commitment to their product quality and support of their customers.
    Adding records and tracking maintenance and IT issues as well as future services is very easy. It has an excellent database feature to allow tracking of all assets.
    Cons
    That could very well be user error. There are so many options that it is difficult to figure out what fields i need to get the information i am looking for.
    Or you get kicked out to a different screen and the ticket you've been working on just disappears and there is no way to find it again.
    I cannot give a very glowing review as I have been very disappointed with the system since I first started working with it in December.

    Overall rating contenders

    JM
    AvatarImg

    Jason M.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Fletcher Academy INC

    Reviewed 9 years ago
    Pros

    Ability to tailor it to the needs of your business modify wording and change it to your preferences.

    Cons

    Unavoidable issues with web based programs - not a Mpulse problem just the fact that data having to travel over the country to servers there are multiple places and ways things can get slowed down. Hosted at your site gets rid of these problems but then makes your company responsible for a lot more headaches. We are not just a school we have businesses that support our school: Health food store, bakery, retirement center, Fitness center, Rental units commercial and residential, grounds and maintenance. We are able to track hours and create a history of what was done at all places in our campus.

    JM
    AvatarImg

    Joe M.

    Cosmetics, 10,001+ employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Estee Lauder R&D Maintenance and Repair

    Reviewed 3 months ago

    Mostly satisfied, but there are some improvements that can be made. Customer service is very good and responds right away.

    Pros

    Ease of managing records and creation of new using copy paste feature. Scheduled Maintenance records keep work orders on track.

    Cons

    The Audit Trail function being limited to 15 days and on as request basis should be extended to continuous. Date formatting cannot be customized. Being a GMP facility there are compliant date formats that must be used, which we cannot change. Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily. There used to be a search...

    wE
    AvatarImg

    wilson E.

    Real Estate, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Maintenance management with Mpulse

    Reviewed 2 months ago

    Its a big help with mechanical maintenance. It acts as a great reminder for preventative maintenance on equipment.

    Pros

    Its capacity to store a lot of details per each piece of equipment that we service

    Cons

    It takes a lot of training to get proficient at using the system. It would be best suited for a company that had someone dedicated to the system.

    NL
    AvatarImg

    Noah L.

    Mechanical or Industrial Engineering, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Mpulse review

    Reviewed 3 months ago

    I would rate my experience so far, a 3/10. I did not purchase this software; this was already in the department when I took over as supervisor so knowing the previous supervisor, i blame him for some of the software functions being so confusing but like stated earlier, not having support when i need them can become frustrating sometimes.

    Pros

    Mpulse is a good tool for my maintenance technicians. When a machine breaks it is very easy to track down what piece of equipment needs servicing.

    Cons

    Mpulse on an administrator standpoint is very difficult to use. I often have trouble navigating the behind the scenes because of how confusing the software is. With how much work I have running a maintenance department, it really puts a wrench in the works not having good support readily available to me.

    Vendor response

    Thank you for taking the time to share your experience with MPulse. We deeply value your feedback and are committed to ensuring our users, especially those in crucial roles like yours as a Maintenance Supervisor, have a positive and productive experience with our software. We understand that navigating the administrative side of MPulse has presented challenges for you, and we apologize for any inconvenience...

    DR
    AvatarImg

    Dan R.

    Facilities Services, 1,001-5,000 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    MPulse Initial Review

    Reviewed 3 months ago

    So far, no major regrets. That said, if the ability to view comments for the person who entered the work order request and the ability to email when status of work order changes isn't resolved, we will likely find a different product.

    Pros

    Fairly customizable, easy to search, support has been good so far

    Cons

    ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending.

    MPulse FAQs

    Q. What type of pricing plans does MPulse offer?

    MPulse has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of MPulse?

    MPulse has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does MPulse support?

    MPulse supports the following languages:
    English


    Q. Does MPulse support mobile devices?

    MPulse supports the following devices:
    Android, iPad, iPhone


    Q. Does MPulse offer an API?

    No, MPulse does not have an API available.


    Q. What level of support does MPulse offer?

    MPulse offers the following support options:
    Phone Support, Email/Help Desk, Knowledge Base, Chat, FAQs/Forum

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