MRI OnLocation Reviews - Pros & Cons, Ratings & more

EVA Check-in

HSI Donesafe

FareHarbor

OnLocation is the only touchless workplace sign-in and desk booking solution that gives you visibility and control over your onsite employees, visitors, and contractors.

MRI OnLocation

Android

Web-based

iPad

iPhone

Security Systems Architect

We had great support from the beginning as well as the ease of use for this product was excellent. It is a very stable product.

Network Administrator

More importantly we have awesome support from WOL team and training sessions are fantastic.

Loss Prevention Coordinator

Overall I have had a great experience with the product and the support staff. Continues to be a great value for visitor management solution.

Datacentre Operations Engineer

Nice clean user interface which is easy for everyone to use. New features coming out every month with great business user feedback.

End User Services Engineer

It has always been an absolute pleasure dealing with the WOL Team. The application is great.

Marketing Coordinator

We are a light user so do not use all of the available features, however I am sure all the features work just as good as the ones we do use. It was also a very cost effective solution for us.

The system is easy to use, attractive and easily configured to suit our needs. We looked at a number of people management solutions and nothing else was so easily adaptable and affordable.

Recruitment and onboarding coordinator 

The sign in token option for service providers. The help desk and customer service is fantastic.

Technical Director

I like that the system can be integrated with our existing card access credentials to check employees in and out. I also love the live dashboard showing who is on campus.

The administration interface is confusing and poorly organized.

Senoir Device Engineer

Great user experience, good layout and customization options. Compatible with the up-to-date device choices/ preferences and requires minimal back end support to run/ troubleshoot.

Systems Admin

Fast and on the mark every time, I couldn't praise them enough. Features, if you can think of it, "WhosOnLocation" will have it (well that's what it feels like !).

Sustainability Partner - Compliance 

Help when you need one, is in minute with you, GREAT TEAM.

ICT Manager

Whos on Location is absolutely brilliant value for money, with rapid and regular updates bringing new features. This program is fully featured for its primary purpose of visitor/contractor management.

Event Specialist

I've not come across anything that I dislike about WhosOnLocation.

Brilliant value for money, rapid updates, lots of features.

Director of IT - USA

We had no way to track visitors during an emergency, and front desk checkin was cumbersome, safety was an afterthought, and notifying the host was painful.

DC Operations Manager

Navigating around the various functions can take some time especially if you don't use a particular module frequently. Other than that (minor) no real dislikes with the software.

A fabulous tool for tracking and recording, WhosOnLocation is simple to use and easily tracks who is working on which project from inception to completion. This has been a valuable asset to determine billing for client hours and also works to manage visitors and clients. With WhosOnLocation we are able to verify who was working where at what time for invoice management. We are also able to manage our health and safety requirements to record who is where in need of evacuation even during a practice drill in our building. I would recommend WhosOnLocation for any type of business, a valuable asset.

Signing In Simplfied

Mike, thank you for taking the time to review your experience using WhosOnLocation. 

It is great to hear that you are finding real value across a number of areas since implementing WhosOnLocation. 

We are very passionate about helping organization keep their people and places safe and secure.  

My overall experience with MRI OnLocation has been highly positive. The platform is intuitive and user-friendly, offering a wide range of tools that streamline property management tasks such as tracking maintenance requests, managing leases, and communicating with tenants. Its comprehensive features and real-time data have improved efficiency and organization, making day-to-day operations much smoother.

Efficient and User-Friendly Property Management with MRI OnLocation

Disappointed at the sales process. Very eager to get me signed up. however very much left to our own.  Would have appreciated more support at the start (pushed at us,m rather than us pulling form you etc).  I also had to follow up to understand if we had started our contract - which we had by 10 days or so - but we were unaware and paying! 

Craigmore Sustainables NZ

Hi Paul, thank you for the review and great feedback. We apologize for the negative elements of your experience with us as we really do pride ourselves on customer support and the user experience. The onBoarding messaging is automated and we send out Welcome emails clearly stating your 30 day free trial has started and we follow up with expiry pending notices and expiry has been reached notices - we don't know what went wrong with your experience but we will review and make sure we close any gaps in our process. Again our deepest apologies. We will be in touch with your team to address any outstanding issues today.

Darren Whitaker-Barnett
CEO

Quick to access and schedule appointments from the comfort of your home.

On the GO Check Ups

Reporting, ease of pre-entry for visitors, Service Provider Management and many more day to day tasks are made easy with WOL.

Very solid easy to use product, that you can have running out of the box with 30 minutes work. 

Thank you very much for such a great review. Our team works extremely hard to offer the best product, customer experience, and value for money, so I am pleased that this reflected in your personal experience. I also noted the comment regarding the navigating around the infrequently used functions and will ask my team how we might improve this for all users. I will pass your review onto our team members. Thank you again. Darren Whitaker-Barnett, CEO | Founder

I have found  WOL  very easy to use which is important when you are using multiple systems.

Hi April

Thank you for the review, we love to hear that by using WhosOnLocation you have found efficiencies. The panic button is a great feature, which hopefully you don't ever have to use.

To streamline the process you could make the following changes 1) change the frequency of photo capture from every visit to every 3 or 6 months for returning visitors and contractors; 2) if not all the questions are needed you can reduce the number via the questionnaire manager in the app. 

If you need assistance with making these changes or anything else please let us know. 

Thanks, Bridie, Marketing

We use WhosOnSite for managing our visitors and it has made our life so much easier.  Our facility is access controlled and this software has allowed us to have our visitors read and acknowledge our visitor policy,  while also taking their photo and printing a visitor badge.   The point of contact notifications are great and we have ours set to email and SMS text message notifications upon visitor arrival.   It's been a great tool for seeing who is currently onsite and being able to report visitor history.   We set our system up with a Windows 10 basic pc and are using a 19inch touch screen display which makes it very easy for visitors to enter their info when signing in and out.   The web management interface is fairly easy to navigate and there is plenty of help if you need it.   We're just scratching the surface of what you can do with this software.  

Professional and easy way to handle visitors at a controlled facility.

Thanks for the review Kevin. Great to hear the value WhosOnLocation is adding to your controlled facility.
I would also like to point out to you that you can favourite any page in the application, simply select the star on the page you require, and this will then bookmark under under the star in the header of the application. We hope this helps. 
Enjoy!

WhosOnLocation Review

Used it in hospitality. Great software

WhosOnLocation is a great company with good customer service.  The 30 day trial definitely helps you explore what is possible in the application.  They were very helpful with all of my questions during the trial period.

Good Contractor/Visitor Management with lots of features

Tidied up our visitor/service provider process nicely allowing us to comply with current health and safety requirements. Covered off our internal security needs as well.

Getting "WhosOnLocation" up and running was a painless and straight forward exercise.

Good afternoon David,

Thank you for the awesome review. As a true 'enterprise-class' cloud people presence management system we are always striving to balance the 'deep' and 'wide' feature set with 'simplicity' of the user experience - and as you have discovered we are mainly there; but we can improve.

The product has been developed with significant customer feedback and input. Hence the flexibility of the app to meet a very wide range of customer environments; be they hospitals, manufacturing plants, high security operations, schools, corporate offices, utilities, or small business. But of course, it does have it's challenges, and keeping it simple is always ours whilst balancing the often complex needs of some of our multi-national users.

Once again we really appreciate the review. Don't hesitate to let us know if we ever fail to meet your expectations - our greatest learning's come from critical review.

Darren
CEO Founder
WhosOnLocation

There have been a couple of wee glitches from the latest software upgrade however this has been resolved

WhosOnLocation Software

Thank you for your review - it is greatly appreciated. We take on board your comments regarding the migration from version 1 to 2 and my team are reviewing their process and your experience from our customer support notes to see where we can improve. Just a small note (albeit this is not a support forum) - you can adjust the returning visitor look back option for Receptionists from the default 60 days to as much 365 days under Tools > Locations > View > Location Settings. For Kiosks it is set to 60 days but we are reviewing this as a result of your comment with a view to providing you options to match the receptionist look back. We will let you know once released.

Thank you again for the review :)

Darren Whitaker-Barnett
CEO

I've worked as a software Engineer in Silicon Valley California since 1976. During my career I've purchased many software licenses and deployed numerous enterprise applications for global companies. My experience with customer support from WhosOnLocation is my new gold standard. Their response time are immediate. Their staff really cares, has deep product knowledge and excellent communication skills. Doesn't matter what time of the day or night they return my emails and or call me.  They check-in on a regular bases to insure everything is running smoothly. They email and call to discuss new features. Best of all, although my account is small the customer service they provide is better than I've received when working for very large enterprises. 

I tip my hat to them.

WhosOnLocation Customer Support

Thanks Leo - we appreciate your feedback. Delivering amazing Customer Service is at the forefront of what we do. Our goal is to make your experience simple and easy.
We are a 24/7 operation and passionate about delivering amazing service to a range of customers, weather that be small business or large scale enterprise companies. We are passionate about delivering an amazing experience and glad that we've delivered great service to you.

The product has been great for helping us track and identify visitors to campus. It also serve as frictionless check in/out for our employees. All they have to do is tap their ID card and go.

Great visitor/employee presence tracking

Hi Ryan, 

Thanks for taking the time to review WhosOnLocation. 

Great to hear that WhosOnLocation is assisting with the tracking of your visitors. I will pass your feedback on regarding the interface. 

I wanted to let you know that you are able to track offenders, a member of the team will  reach out to you to assist with setting up this feature. 

Thanks Bridie

Snappy, Clean, Feature Packed, Always Growing.

Hi Nick, thanks so much for taking the time to review WhosOnLocation. We receive 100's of development request each month and while we would like to do them all we do need to  priorities based on demand. To give you an idea of how much development work we processed in the last 12 months we have released an average of 14 features a month. Thanks for your engagement and please keep sharing your ideas with the team.  Bridie, Marketing. 

Independent visitor management, time saving for local admins into chasing up visitors, modern display, reduced our carbon footprint (no paper wastage from sign-in books, etc.).

Best Solution for our Customers

Hi Sameer, great that you are enjoying using the product. For the freezing issue you are experiencing we would recommend that you are in an area that has a strong wireless connection and ensure your iOS and WolKiosk versions are up-to-date. If you need further assistance please contact our friendly Customer Support team. Thanks, Bridie, Marketing

Great Software, very handy, easy to use, covering  Service Providers management, emergency mngmt

Hi Vesna, thank you for the positive review. 
We are passionate about delivering an amazing experience and glad that we've delivered great service to you. It is our goal to make your experience simple and easy. Keep an eye on our feature releases we are not far away from delivering the contractor functionality. Bridie, Marketing

Prior to installing WOL, we were utilizing a sign in book and pen. We had no way to track visitors during an emergency, and front desk checkin was cumbersome, safety was an afterthought, and notifying the host was painful. Afterwards we now have an induction process for all visitors, we are tracking all individuals to our facility, and we love the SMS alert we receive when a visitor arrives.

Throw out the old sign in book

Thanks for the review Kerry, and thank you for the feedback. The CONS we take on board and will work on these to make the user experience better when setting up printing. Once again you are a mine of information - no pun intended. Thanks.

Darren Whitaker-Barnett
CEO

I really love this product. It has helped so much at our school and the new features coming on, really make it great. Being able of the parents/ visitors that come to our school really makes everyone feel safe.

Good Product

Thanks Alex for the review - And thank you for the feedback on price. We do strive to deliver the very best value to our user community and this is why we include a host of features our competitors don't include all in one suite. Contractor management, visitor management, pre-registration, induction management, employee attendance, Geolocation tracking of class field trips and more - Many competitors offer a lower price but when you look deeper their feature set is limited. Thanks again for the review - we love you guys for supporting us. 

Last year we had a major project about to start and required a system that can effectively track, induct and manage a large number of contractors and visitors. We evaluated a number of systems but were not able to implement any one of them due to short time frame or they have the features that we require until we had the demonstration from the WOL team. Instantly everyone in my team would  like to have it and in no time we had WOL kiosks running at the project site. Now all our 4 NZ divisions have WOL implemented.  More importantly we have awesome support from WOL team and training sessions are fantastic.

Great System

Hello Huy, firstly thank you for the review and sharing with us your insights - its appreciated immensely by myself and our team. Great tip too about booking a free demo - we find this really helps customers onboard WOL and makes for a great user experience. Thanks Huy.

Outstanding customer service & support-

Hi Shane, thank you for the review and positive feedback. 

Like yourselves at High Plains Bioenergy we to are strong advocates for sustainability and making our environment a better place. WhosOnLocation's environment of course is our user community and whilst you gave us a great review on your user experiences and support engagements to-date, which we absolutely appreciate, we have taken on board your comment about the complexity of our 'administration' interface; and the speed at which one can become comfortable with the wide array of options and functions.

In June, we will be reviewing how to make this area of our product easier to learn for new users - be more 'intuitive' to navigate, get to grips with, and ultimately add to the productivity gains the underlying product delivers on. 

Shane, thank you for the honest appraisal as we learn more from the 'cons' than the pros.

I hear you on the character limit.

Darren
CEO Founder
WhosOnLocation

Easy to use interface, No longer require a receptionist.

Hi Matthew, great feedback and we really appreciate it. Thank you for taking the time to submit a review; it certainly helps us with the iterative improvement process.

WhosOnLocation is an 'enterprise-class' application that, whilst we do have thousands of smaller customers, we position for multi-nationals with complex needs, and multiple locations. Consequently our ongoing challenge is always balancing the user experience with a wide range of features and functionality.

Thanks again for the review. We love having Unilever on board.

Darren
CEO Founder
WhosOnLocaton

Great help with contractor management

Hi Eloise, thanks for the great review.You can currently attach contracts and insurances within the Service Provider Portal. We are not far off having the functionality to attachment other documents. A member of Customer Support will reach out to check you are aware of the features currently available. Thanks again. Bridie, Marketing

Knowing who is on site, especially during drills.
Being able to see who was on site on a specific day.

Excellent Product with new innovative ideas happening all the time.

Hi Marteen, thanks for the great review. With regard to your printing issues, we do have some ways around this depending on the issue.  One of our team will reach out to talk through some options. Thanks, Bridie, Marketing

Professional and accurate record of visitors and employees

Easy and reliable system to track who is on site now and in the past.

Hi Mauree, we appreciate your review. We aim to provide ease and reliability with our product design so its great to hear this feedback. If you ever need assistance with a refresh on tasks that you haven't done for a while the Helpdesk is a great place to start or you can contact our Customer Support Team who will be able to help. Thanks, Bridie, Marketing

MRI OnLocation Reviews

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