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Oneserve

Field service management optimized for mobile workforces

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(2)

Oneserve Pricing, Features, Reviews and Alternatives

Oneserve FAQs

Q. What type of pricing plans does Oneserve offer?

Oneserve has the following pricing plans:
Free Trial: Available

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Q. Who are the typical users of Oneserve?

Oneserve has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Oneserve support?

Oneserve supports the following languages:
English

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Q. Does Oneserve support mobile devices?

Oneserve supports the following devices:
Android, iPhone

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Q. Does Oneserve offer an API?

No, Oneserve does not have an API available.

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Q. What level of support does Oneserve offer?

Oneserve offers the following support options:
Email/Help Desk, Chat, Phone Support

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Oneserve product overview

What is Oneserve?

Oneserve is an award winning field service management software solution that has been built for clients, by clients. As such, Oneserve brings a fresh approach to workforce planning, service delivery and performance management. Through one system, Oneserve enables organisations to intelligently schedule jobs, record and share information, reorder parts, evidence work and monitor performance.

Key benefits of using Oneserve

  • Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.

  • Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.

  • Accurate billing features provide immediate access to important data, enabling users to invoice more efficiently from within a single location.

  • Oneserve's accessible customer data features enables real-time progress updates and electronic audit trails.

  • Users can manage all parts, stock and inventory suppliers, as well as get real-time parts information for accurate monitoring and tracking.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support

    Training options

    Documentation
    In Person
    Webinars
    Videos

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    Why am I seeing this?

    Oneserve pricing information

    Value for money

    4.7

    /5

    7

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    Value for money contenders

    Oneserve features

    Functionality

    4.0

    /5

    7

    Total features

    50

    6 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Customizable Reports
    Workflow Management
    Inventory Management
    Mobile Access
    Asset Tracking
    Audit Management

    Functionality contenders

    Oneserve users reviews

    Overall Rating

    4.6

    /5

    7

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    3

    0

    0

    0

    Overall rating contenders

    AvatarImg
    AvatarImg

    Frank Y.

    Verified reviewer

    Marketing and Advertising, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The excellent management system in the world.

    Reviewed 2 years ago

    It is exceptional and it comes with a lot of features which are easy to use and customize.

    Pros

    The exceptional future proofs the solution within the organization. Very simple for every user to use and customize.

    Cons

    We couldn't have access to the client portal after our team bought the software.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Facilities Services, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Very professional management system.

    Reviewed 5 years ago
    Pros

    Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

    Cons

    The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

    Vendor response

    Hello, Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve! I understand you are now using the client portal so we hope this is working well for you now too. Thank You again for your review! Kind Regards, The Oneserve Team

    AW
    AvatarImg

    Alex W.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Good operational product which is easy for all to use

    Reviewed 7 years ago

    Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    AP
    AvatarImg

    Adrian P.

    Construction, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    VG! Does what it says on the tin.

    Reviewed 5 years ago
    Pros

    Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

    Cons

    Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

    Vendor response

    Hello Adrian, Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us. Kind Regards, The Oneserve Team

    LH
    AvatarImg

    Liam H.

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Intuative and clear.

    Reviewed 7 years ago

    It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

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