Oneserve Software Pricing & Features

Oneserve

Field service management optimized for mobile workforces

4.5/5 (6 reviews)

Oneserve overview

Oneserve provides field service management solutions for large and small organizations within various private and public sectors that depend on a mobile workforce. The platform provides users with a wide range of tools for service scheduling, workforce planning and performance management.

Oneserve helps users automate all processes involved in completing tasks and allows users to create streamlined workflows that the workforce can access via their mobile devices. Completed workflows include an audit trail that ensures compliance with regulations. The platform tracks the status of assets and analyzes performance, as well as plans, schedules, and tracks maintenance. Users can also maintain asset cost history to stay on top of budgets, and engineers can make real-time updates from the field.

Oneserve’s resource planning and scheduling tools enable users to find and schedule the right engineer for a particular job, with the necessary materials and skills. The platform provides real-time visibility of financials and operational performance through an intuitive dashboard, including graphical analysis and reporting for each user type and specific KPI performance. Users can schedule reports to reach certain people at specific times, and view scorecards for immediate insight.

Oneserve enables users to create forms and surveys that are accessible from any mobile device, as well as capture signatures, take pictures, order parts, fill in forms, send emails, and report issues while in the field. Stock management and control features allow users to monitor and track real-time parts information in order to optimize stock levels and boost inventory efficiency. Users can manage various parts and supplier libraries within the platform including Buildbase, Travis Perkins, or any other API-driven system.
www.oneserve.co.uk

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
Oneserve screenshot: Manage all contractors, engineering jobs, contracts and invoices from a single systemOneserve Field Service Management SoftwareOneserve screenshot: Schedule the right engineer, with the necessary materials and skills for the jobOneserve screenshot: Book and schedule jobs and send appointments straight to the field engineerOneserve screenshot: Actionable insights empower entire teams Oneserve screenshot: View insightful reports and statistics Oneserve screenshot: View revenue scorecards and breakdownsOneserve screenshot: Get immediate access to all cost data Oneserve screenshot: Set up forms and surveys that are accessible from any mobile device

Oneserve reviews

Excellent
3

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  3.5
  4.7
  4.2
Anonymous

Very professional management system.

Used daily for 6-12 months
Reviewed 2018-03-05
Review Source: Capterra

Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

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Oneserve

Field service management optimized for mobile workforces

Adrian Pritchard

VG! Does what it says on the tin.

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

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Oneserve

Field service management optimized for mobile workforces

Alex Walsh

Good operational product which is easy for all to use

Reviewed 2015-08-21
Review Source: Capterra

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

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Oneserve

Field service management optimized for mobile workforces

Liam Hitherasy

Intuative and clear.

Reviewed 2015-08-20
Review Source: Capterra

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

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Oneserve

Field service management optimized for mobile workforces

David Moxon

Oneserve Scheduling and Appointment System for In House Repairs Team

Reviewed 2015-08-10
Review Source: Capterra

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

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Oneserve

Field service management optimized for mobile workforces

Oneserve pricing

Pricing options
Subscription

Oneserve offer two key products: Oneserve Lite and Oneserve Enterprise.

Contact the vendor for detailed pricing information.

Pricing Comparison

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Oneserve Pricing Reviews

Pros
  • Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.
Cons
  • Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.
100%
recommended this to a friend or a colleague

Oneserve features

Audit Trail
Auditing
Automatic Notifications
Customizable Reporting
Electronic Signature Capture
Monitoring
Workflow Management

API (439 other apps)
Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Data Import/Export (262 other apps)
Document Storage (198 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (267 other apps)
Third Party Integration (251 other apps)

Competitor Feature Comparison

Videos and tutorials

Additional information for Oneserve

Key features of Oneserve

  • Dispatch management
  • Service history tracking
  • Resource scheduling
  • Shift scheduling
  • Employee location tracking
  • Mobile workforce control
  • Schedule adherence
  • Business process control
  • Task management
  • Asset management
  • Scheduling
  • Notifications
  • Contract management
  • Quotes / estimates
  • Residential properties
  • Commercial properties
  • Technician management
  • Quotes / estimates
  • Electronic signature
  • Preventive maintenance
  • Asset tracking
  • Purchasing
  • Planning calendar
  • Equipment management
  • Appointment scheduling
  • Workflow management
  • Assets and locations
  • Customer management
  • Resource management
  • Analytics and finance
  • Forms and surveys
  • Parts and stock
  • Mobile working
  • Self build
  • Collaborative platform
  • Actionable insights
  • Billing
  • Customizable reporting

Benefits

Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.

Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.

Accurate billing features provide immediate access to important data, enabling users to invoice more efficiently from within a single location.

Oneserve's accessible customer data features enables real-time progress updates and electronic audit trails.

Users can manage all parts, stock and inventory suppliers, as well as get real-time parts information for accurate monitoring and tracking.