Oneserve Pricing, Features, Reviews & Comparison of Alternatives

Oneserve

Field service management optimized for mobile workforces

4.5/5 (6 reviews)

Oneserve overview

What is Oneserve?

Oneserve is an award winning field service management software solution that has been built for clients, by clients. As such, Oneserve brings a fresh approach to workforce planning, service delivery and performance management. Through one system, Oneserve enables organisations to intelligently schedule jobs, record and share information, reorder parts, evidence work and monitor performance.

Oneserve’s comprehensive field service management software unites back office teams, mobile workers and subcontractors, providing them with the tools and knowledge they need to work smarter. It’s intuitive self-service functionality enables clients to adapt the software themselves to their own requirements, saving them both time and money. As such, Oneserve has a proven track record in increasing efficiencies with client-partners consistently see efficiency improvements of between 25% - 60%.

Oneserve’s SaaS principles mean it aims to provide robust, flexible and intuitive software that facilitates on-going improvements for businesses needing to manage the complexities of a mobile workforce. As such, the software offers a range of features including: customisable workflows, intelligent scheduling, parts and stock management and customisable reporting.

In summary, Oneserve is a field service management system that is powerful, easy to use, simple to configure and quick to implement.
www.oneserve.co.uk

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
Oneserve screenshot: Manage all contractors, engineering jobs, contracts and invoices from a single systemOneserve Field Service Management SoftwareOneserve screenshot: Schedule the right engineer, with the necessary materials and skills for the jobOneserve screenshot: Book and schedule jobs and send appointments straight to the field engineerOneserve screenshot: Actionable insights empower entire teams Oneserve screenshot: View insightful reports and statistics Oneserve screenshot: View revenue scorecards and breakdownsOneserve screenshot: Get immediate access to all cost data Oneserve screenshot: Set up forms and surveys that are accessible from any mobile device

Oneserve reviews

Excellent
3

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  3.5
  4.7
  4.2
Anonymous

Very professional management system.

Used daily for 6-12 months
Reviewed 2018-03-05
Review Source: Capterra

Pros
Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons
The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

Response from Oneserve


Hello,


Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve!

I understand you are now using the client portal so we hope this is working well for you now too.

Thank You again for your review!


Kind Regards,
The Oneserve Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Adrian Pritchard

VG! Does what it says on the tin.

Used daily for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Pros
Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons
Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Response from Oneserve


Hello Adrian,


Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us.


Kind Regards,
The Oneserve Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Alex Walsh

Good operational product which is easy for all to use

Reviewed 2015-08-21
Review Source: Capterra

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Rating breakdown

Ease of use
Customer support

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Liam Hitherasy

Intuative and clear.

Reviewed 2015-08-20
Review Source: Capterra

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Rating breakdown

Ease of use
Customer support

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David Moxon

Oneserve Scheduling and Appointment System for In House Repairs Team

Reviewed 2015-08-10
Review Source: Capterra

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

Rating breakdown

Ease of use
Customer support

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Oneserve features

Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Monitoring
Workflow Management

API (654 other apps)
Activity Dashboard (551 other apps)
Activity Tracking (323 other apps)
Compliance Management (372 other apps)
Data Import/Export (380 other apps)
Document Management (304 other apps)
Document Storage (307 other apps)
Inventory Management (409 other apps)
Inventory Tracking (323 other apps)
Real Time Data (333 other apps)
Real Time Reporting (285 other apps)
Reporting & Statistics (500 other apps)
Third Party Integration (410 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Oneserve

Key features of Oneserve

  • Dispatch management
  • Service history tracking
  • Resource scheduling
  • Shift scheduling
  • Employee location tracking
  • Mobile workforce control
  • Schedule adherence
  • Business process control
  • Task management
  • Asset management
  • Scheduling
  • Notifications
  • Contract management
  • Quotes / estimates
  • Residential properties
  • Commercial properties
  • Technician management
  • Quotes / estimates
  • Electronic signature
  • Preventive maintenance
  • Asset tracking
  • Purchasing
  • Planning calendar
  • Equipment management
  • Appointment scheduling
  • Workflow management
  • Assets and locations
  • Customer management
  • Resource management
  • Analytics and finance
  • Forms and surveys
  • Parts and stock
  • Mobile working
  • Self build
  • Collaborative platform
  • Actionable insights
  • Billing
  • Customizable reporting
View All Features

Benefits

Oneserve users can get clear visibility of their financial and operational performance with real-time financial analytics.

Front line teams are provided with complete visibility of their day, directly via their mobile device, online or offline.

Accurate billing features provide immediate access to important data, enabling users to invoice more efficiently from within a single location.

Oneserve's accessible customer data features enables real-time progress updates and electronic audit trails.

Users can manage all parts, stock and inventory suppliers, as well as get real-time parts information for accurate monitoring and tracking.