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ProBusinessTools

Online service management software with mobile app support

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ProBusinessTools Pricing, Features, Reviews and Alternatives

ProBusinessTools product overview

What is ProBusinessTools?

ProBusinessTools is a web-based service management solution geared towards managing service technicians out in the field. Consisting of several integrated modules, ProBusinessTools allows users to track, update and summarize customer sales data with wholly customizable reporting and dashboard tools throughout. Schedule appointments and jobs with drag and drop, calendar-based editing while monitoring real time field data and issuing new schedule information to technicians via email or SMS. Additional modules include inventory management for tracking consumables or serialized equipment via bar code scanning, spreadsheet or manual entry. The recurring billing system facilitates the acceptance of payments from multiple sources, running batch transfers of monthly credit and more.

Key benefits of using ProBusinessTools

  • Leverage extensive dashboard and reporting capabilities to report sales data, checking the status of accounts to establish real time insights on performance.


  • Schedule job appointments to technicians in a matter of a few clicks, acknowledging live field updates and issuing new schedule instructions by email/SMS.


  • Inventory management features allow tracking of valuable serialized equipment, consigning equipment groups to technicians and following through deployment.


  • Recurring billing capabilities enable the attachment of plans to available service offerings, reporting on those plans plus a number of credit transfer tools.


  • Mobile application for field job management adds appointment viewing with calendar support, alongside time clocking, photo upload, route mapping and one-click dialing.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Documentation
    Videos
    Live Online

    ProBusinessTools pricing information

    Value for money

    No reviews

    Starting from

    $

    250

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ProBusinessTools features

    Functionality

    No reviews

    Total Features56 9 categories

    Most valued features by users

    Inventory Management
    Mobile Access
    Customizable Reports
    Billing & Invoicing
    Inventory Control
    Room Scheduling
    Scheduling
    Calendar Management

    Functionality contenders

    ProBusinessTools users reviews

    Overall rating

    4.6

    /5

    12

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    7

    5

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    I have not once EVER regretted signing on for this product/service.

    Reviewed 6 years ago

    You know, I first met with the staff of ProBusinessTools in Memphis at a SATELLEITE EXPO trade show about ten years ago. I was cheerfully welcomed into the display area, and although we had not yet met I was welcomed as a friend and fellow professional. The personnel of ProBusinessTools, most of whom are still there, and still count among some of the coolest friends I have ever made (you know...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    ProBusiness Tools - High Def Installations

    Reviewed 11 years ago

    Overall, ProBusiness Tools is a great product that has helped us grow our business to where it is today. It has been invaluable in positioning our company to be what it is. Anyone who is in an industry that can benefit from the features and functionality in ProBusiness Tools, is doing their company a disservice by not using this as their primary scheduling and ticket management system.

    Pros

    The ProBusiness Tools product handles the scheduling and technical details of our installations in a very efficient manner. We are pleased with the features we have implemented in the software and look forward to the ongoing enhancements that will make the components of the system that we are currently using more robust and practical in helping us grow our business. With the installer base we currently manage and the number of work orders that we process daily through ProBusiness Tools, we would not be able to do the volume we do in our industry without this software.

    Cons

    The main issues we currently experience with ProBusiness Tools are relatively minimal in comparison to the benefits we see from using the product. We would appreciate more notifications on the system maintenance and upgrades that take place. Whether it be notification of implementation of changes/upgrades, or documentation of new features added to the system. More communication of these changes...

    Overall Rating
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    A great product backed by an amazing team. We are a much more efficient organisation with Prosite.

    Reviewed 11 years ago

    A fantastic piece of software, that continues to evolve and develop in line with our business needs. Although they have many customers, I sometimes believe that the tool is being developed for our exact needs. The structure is so flexible that it can fit almost any organisation with a similar operation. It has streamlined our operations, reduced staff levels, empowered users with real data and gives management real time visibility with numerous reports. The biggest reason for choosing pro is because of the team, they will help you, they will listen to you, and understand you exact needs, most of all they are aggressively responsive. Finally pro has allowed us to build a huge amount of operational growth capacity.

    Pros

    A fully hosted solution, easy to get going. You can instantly start using basic functionality and as you become more familiar with it, you can start to use other features. It is backed by a fully dedicated team all the way up to the CEO, with whom we have regular conversations and whom is involved directly with his clients. They actually listen to you, understand your business needs and then build...

    Cons

    Not a full CRM or ERP solution yet, and sometimes does not have all the features we need, but they more then make it up to us by developing API's so we can build our own portals around it. Then again I believe we are an extremely demanding or ambitious customer. Some modules are not integrated as much as we would like, means a little more work on our side for now, although this should not affect most other users. Although you can start to use it instantly, it does take a little while before you start to use other modules and start to harness the power, this may no longer be the case, as much development has taken place since we first started to use it.

    Overall Rating
    • Value for money
    • Ease of use
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    Flexible Application - Great Support

    Reviewed 11 years ago

    With a network of nearly 2000 installers and 600+ stores requiring use of a work order mgmt. system, we turned to ProBusinessTools (PBT) on a temporary basis until a fully integrated solution was provided by our very large IT partner. We went from contract signing to full deploy in 4 months. The application was robust enough to meet all of our back office needs, yet streamlined enough for store associates...

    Pros

    Development team that understands the services business. Flexible - yet powerful software. Ability to schedule complex work orders more efficiently than other apllications.

    Cons

    Noing of note. At the time, the interface needed some streamlining.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
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    Perfect point of sale scheduling and great field management software

    Reviewed 11 years ago

    This software does it all! I could not run my busines without it! It saves so much adminisration time. Are you spending your life on the computer and telephone, writing those sticky notes, trying to keep track of your team, payroll, scheduling, inventory? I'm not, I love this software!!

    Pros

    Point of Sale scheduling; Endless tracking/reports; Mobile tracking of employees to include, in-house, subcontractors; you are able to maximixe the hours of the day with the distance between job feature and how long it is taking someone to get a job completed; Accounting, to include follow through from sale, with inventory, to recurring invoicing; Payroll; Continued database of workorders No down loads of software; available 24/7/365

    Cons

    I have none! If I need something special or have an issue, I place a work order in the system and their efficient team handles it and I might add, in a timely manner.

    ProBusinessTools FAQs and common questions

    ProBusinessTools has the following pricing plans:
    Starting from: $250.00/month
    Pricing model: Subscription


    ProBusinessTools has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    ProBusinessTools supports the following languages:
    English


    No, ProBusinessTools does not have an API available.


    ProBusinessTools integrates with the following applications:
    QuickBooks Online Advanced


    ProBusinessTools offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

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