ReachOut Suite Pricing, Features, Reviews & Comparison of Alternatives

ReachOut Suite

Cloud based field management software for SMBs

4.79/5 (19 reviews)

ReachOut Suite overview

What is ReachOut Suite?

The ReachOut suite of products equips field managers and workers with the necessary tools to assign, plan, carry out and follow up on jobs by connecting back office and field workers in one cloud-based channel. Utilizing tools for field service management such as ticketing, GPS, checklists, Kanban workflow boards and calendar scheduling, field workers and managers can organize and simplify day-to-day tasks.

Using drag and drop technology, managers can assign jobs to team members and enter them into the color-coded calendar page. ReachOut Suite offers the possibility to set-up automatic notifications to team members when a job is assigned to them and standardized check-lists to simplify workloads. By incorporating various functions into the ReachOut mobile app, such as creating estimates and invoices, e-signatures, inspection forms and more, users can complete jobs whilst out in the field without having to follow up with paperwork.

With the aim of helping users on the job, ReachOut Suite has a number of tools to assist with customer management, including an in-built CRM, with which users can access user files to gain insight on a customer before attending the job. Customer requests can also be recorded using ReachOut’s ticketing platform, meaning users can make a record of customer needs and assign the ticket to the relevant team member to resolve the issue.

Designed to help connect back office and field workforce, ReachOut Suite offers GPS tracking of staff members so that each team member can be located in real-time and managers made aware when jobs run off schedule. Team members can also utilize the GPS map routing to locate jobs and check in and out of jobs using the mobile app whilst on-the-go.
www.fingent.com

Pricing

Starting from
$12/month
Pricing options
Free
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
ReachOut Suite screenshot: ReachOut Suite is optimized for use across devicesReachOut Suite - Conduct Inspections and Manage Work Orders EasilyReachOut Suite screenshot: Create forms and audits ReachOut Suite screenshot: Digitalized forms to eliminate paperworkReachOut Suite screenshot: Customer database including details and historyReachOut Suite screenshot: Kanban scheduler viewReachOut Suite screenshot: Drag and drop interface for scheduling tasksReachOut Suite screenshot: Track customer requests with ticketing

ReachOut Suite reviews

Excellent
15

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.2
  4.7
  4.7
Anonymous

Ease of Integration

Used daily for less than 6 months
Reviewed 2020-08-03
Review Source: Capterra

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

Pros
Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

Cons
As with any new program, having to input all of our information took time, but was totally worth it!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Phil Dixon

Reachout from an old school service company perspective

Used daily for 6-12 months
Reviewed 2018-11-16
Review Source: Capterra

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Pros
Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Cons
There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Response from Fingent


Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ronan Hughes

Brilliant App, which has been saving us time and money for over 2 years

Used daily for 2+ years
Reviewed 2020-08-28
Review Source: Capterra

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.

Pros
Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

Cons
The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Almost the perfect solution

Used daily for free trial
Reviewed 2018-10-06
Review Source: Capterra

It was almost the one, but it just couldn’t hold up to the competition.

Pros
Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Cons
There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Response from Fingent


Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. I'm sorry, all the features of the system did not sit well from your business standpoint, as we feel we may have to build more to specifically cater to the Food & Beverages industry. Overall, we are happy to see that you've made a few suggestions for us consider, and also shared those features that worked for you -- that's great :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nelly Bocanegra

Best software for your money

Used daily for 1-2 years
Reviewed 2019-03-13
Review Source: Capterra

Pros
- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support

Cons
Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Response from Fingent


Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
Regards,
Team ReachOut.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ReachOut Suite pricing

Starting from
$12/month
Pricing options
Free
Subscription
Free trial
 
View Pricing Plans

Starting from $12/user/month

ReachOut Suite features

Auditing
Document Storage
Workflow Management

API (711 other apps)
Activity Dashboard (621 other apps)
Activity Tracking (345 other apps)
Audit Trail (341 other apps)
Automatic Notifications (549 other apps)
Billing & Invoicing (321 other apps)
Compliance Management (427 other apps)
Customizable Reporting (434 other apps)
Data Import/Export (412 other apps)
Document Management (354 other apps)
Inventory Management (467 other apps)
Inventory Tracking (359 other apps)
Monitoring (324 other apps)
Real Time Data (360 other apps)
Real Time Reporting (316 other apps)
Reporting & Statistics (584 other apps)
Third Party Integration (469 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ReachOut Suite

Key features of ReachOut Suite

  • Service history tracking
  • Technician management
  • Quotes / estimates
  • Activity audit
  • Time tracking by project
  • Quickbook and Xero
  • Assignment management
  • Calendar management
  • Contact history
  • CRM integration
  • Client database
  • Digital signage
  • Digital signature
  • Document storage
  • Employee management
  • GPS
  • Mobile integration
  • Offline access
  • Project time tracking
  • Quote generation
  • Real time monitoring
  • To-Do list
  • Workflow management
  • Automated scheduling
  • Feedback collection
  • Drag & drop interface
  • Location tracking
  • Surveys & feedback
  • Electronic signature
  • Inspection management
  • Time / task reporting
  • Employee location tracking
  • Remote access
  • Job scheduling
  • Clock in / out
View All Features

Benefits

Stay organized with ReachOut Suite’s Kanban boards tool for workflow visualization. Every member of the team can see what’s on their to-do list with easy-to-read visual arrangements.

Keep track of all team members in real-time with GPS maps. ReachOut allows managers to keep track of where workers are and if they are where they are scheduled to be.

Annotate and upload photos with ReachOut to add to tasks, audits and inspection forms.

Use ReachOut Suite’s inbuilt CRM to capture customer feedback with post-visit feedback forms and gain insights into customer satisfaction.

Create customized, reusable inspection ‘smartforms’ for your business auditing and inspections. Collect data and input directly into your smartphone or tablet even when offline.