ReachOut Suite Pricing, Features, Reviews and Alternatives

Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

As with any new program, having to input all of our information took time, but was totally worth it!

Good to know that your experience with ReachOut is seamless. For the ease of setting up the system, you can now import(or export) customers, parts and invoices using a .CSV file or from Quickbooks online.

Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more...

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There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. You will now have assistance from our team to set up your account. We will help you import Customers and Parts and be with you every step of the way while you're setting up. We've fixed all the known issues and bugs in our latest update, ReachOut 6.0. - Team ReachOut

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support

Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Thanks for your feedback Nelly, we are the glad that ReachOut has met your expectations of a total field service management application. We have fixed all known errors in the new version of the app, ReachOut 6.0. Now, all users can create work orders based on the custom permissions set up by the admin. - Team ReachOut.

Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.

Thanks for the kind words. That is exactly what we had envisioned ReachOut to be for our users, professional, easy and inexpensive. Now, there is a the date of creation and modified date inside the summarized view of the job. In the job listing page, there are custom filters to navigate through the job lists which can be saved.