Urbest Pricing, Features, Reviews & Comparison of Alternatives

Urbest

Collaborative tool for facilities, maintenance and servics

4.76/5 (25 reviews)

Urbest overview

What is Urbest?

Urbest is a cloud-based software for facilities and maintenance designed to help organisations and its users manage offices, hotels, flats and virtually any type of building. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more.

Urbest comes with world class communication tools, where users can start group discussions and share photos in real-time on any mobile or web enabled device. The product offers a host of features such as role-based permissions, payment processing, purchases for order tracking, issue reporting, ratings, documents management, alerts, all via an easy-to-use interface.

Urbest allows organisations to monitor issues and gain insight into the satisfaction of tenants via instant notifications. Its customizable analytics enable managers to analyse job requests, the resolution of issues, and reviews. Plus, the reporting module allows users to schedule email reminders for completed tasks, new user ratings, or urgent matters, and export the information into XLS, CSV or XML formats.
www.urbest.io

Pricing

Starting from
$600/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan and 3 other markets, Germany, Brazil, Mexico

Supported languages

English, Dutch, French, German, Polish
Urbest screenshot: Urbest categories pageUrbest - assign and manage an issueUrbest screenshot: Urbest dashboardUrbest screenshot: Urbest user managementUrbest screenshot: Urbest real-time analyticsUrbest screenshot: Urbest weekly report

Urbest user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.8
  4.8
Luc Pallavidino

A very good software that makes our lives easier

Used daily for 1-2 years
Reviewed 2019-12-20
Review Source: Capterra

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros
Very easy to use, our team is very happy to use this software daily.

Cons
Nothing to say here. Everything works like a charm.

Response from Urbest


Thanks Luc,
It's a pleasure to help you along your growth and new offices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexis Vergez

Computer Aid Facitily Mngt System: Urbest tops the league

Used daily for 6-12 months
Reviewed 2019-09-13
Review Source: Capterra

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros
The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons
Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Response from Urbest


Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!

Best,
Team Urbest

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Florian Freyssenet

Adopté très vite

Used daily for 6-12 months
Reviewed 2020-10-04
Review Source: Capterra

Pros
Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué. Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application.

Cons
Aucun problème avec l'utilisation d'Urbest

Response from Urbest


Merci Florian pour ce retour ! Ravi de voir que Paris la Defense apprecie l'experience urbest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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francois diard

maintenance

Used daily for 1-2 years
Reviewed 2020-09-30
Review Source: Capterra

une bonne idée au départ, la première version était plus lisible de mémoire.

Pros
toutes les demandes sont centralisées, la possibilité de mettre des photos

Cons
manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Response from Urbest


Bonjour,
Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur hello@urbest.io

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Romain Veliska

Avis urbest

Used daily for 6-12 months
Reviewed 2020-09-18
Review Source: Capterra

Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif. Plusieurs options pourraient etre rajoutées Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client. Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ). Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.

Pros
Application tres simple d'utilisation. Premet un suivi des interventions sur sites. Les messages instantanés avec les utilisateurs.

Cons
Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande. Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )

Response from Urbest


Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Urbest pricing

Starting from
$600/year
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing starts from $600 per year. Contact Urbest for more information.

Urbest features

API
Billing & Invoicing
Document Management
Monitoring
Third Party Integration
Workflow Management

Activity Dashboard (633 other apps)
Activity Tracking (349 other apps)
Audit Trail (346 other apps)
Auditing (388 other apps)
Automatic Notifications (553 other apps)
Compliance Management (431 other apps)
Customizable Reporting (436 other apps)
Data Import/Export (415 other apps)
Document Storage (344 other apps)
Inventory Management (480 other apps)
Inventory Tracking (366 other apps)
Real Time Data (361 other apps)
Real Time Reporting (316 other apps)
Reporting & Statistics (599 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Urbest

Key features of Urbest

  • Access Controls/Permissions
  • Alerts/Notifications
  • Asset Tracking
  • Business Process Automation
  • Business Rules Management
  • Claim Resolution Tracking
  • Collaboration
  • Commercial Properties
  • Contractor Database
  • Customer Management
  • Dispatching
  • Email Management
  • Incident Reporting
  • Live Chat
  • Maintenance Management
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payor Management
  • Preventive Maintenance
  • Process Change Tracking
  • Queue Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Residential Properties
  • Scheduling
  • Service History Tracking
  • Support Ticketing
  • Technician Management
  • Tenant Portal
  • Tenant Tracking
  • Ticket Management
  • Time Tracking
  • Visual Workflow Management
  • Work Hour Tracking
  • Work Order Creation
View All Features

Benefits

• Easy to use interface
• Customisable categories
• Real-time updates, notifications and collaboration on tasks
• Consolidation of requests
• Creation of a group of service providers
• Improved responsiveness
• Real-time monitoring of your building's activity
• Improved knowledge of your building and its needs,
• Saving time by eliminating repetitive administrative tasks (follow-up, reporting, recording information, etc.)
• Compliant with GDPR