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Urbest

4.8
(32)

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Collaborative tool for facilities, maintenance and servics

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(1)

Urbest Pricing, Features, Reviews and Alternatives

Urbest product overview

Price starts from

600

Per year

Per Feature

What is Urbest?

Urbest is a cloud-based software for facilities and maintenance designed to help organisations and its users manage offices, hotels, flats and virtually any type of building. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more.

Key benefits of using Urbest

• Easy to use interface
• Customisable categories
• Real-time updates, notifications and collaboration on tasks
• Consolidation of requests
• Creation of a group of service providers
• Improved responsiveness
• Real-time monitoring of your building's activity
• Improved knowledge of your building and its needs,
• Saving time by eliminating repetitive administrative tasks (follow-up, reporting, recording information, etc.)
• Compliant with GDPR

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Live Online
Documentation
Videos

Urbest FAQs

Q. What type of pricing plans does Urbest offer?

Urbest has the following pricing plans:
Starting from: $600.00/year
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Urbest?

Urbest has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does Urbest support?

Urbest supports the following languages:
Dutch, English, French, Polish, Portuguese

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Q. Does Urbest support mobile devices?

Urbest supports the following devices:
Android, iPad, iPhone

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Q. Does Urbest offer an API?

Yes, Urbest has an API available for use.

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Q. What level of support does Urbest offer?

Urbest offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

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Urbest pricing information

Value for money

4.8

/5

32

Starting from

600

Per year

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Urbest features

Functionality

4.6

/5

32

Total features

77

14 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Reporting/Analytics
Third Party Integrations
API
Workflow Management
Document Management
Activity Tracking

Functionality contenders

Urbest users reviews

Overall Rating

4.8

/5

32

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

26

5

1

0

0

Pros
The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.
And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.
Cons
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.

Overall rating contenders

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Luc P.

Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A very good software that makes our lives easier

Reviewed 3 years ago

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Vendor response

Thanks Luc, It's a pleasure to help you along your growth and new offices.

AV
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Alexis V.

Facilities Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Computer Aid Facitily Mngt System: Urbest tops the league

Reviewed 3 years ago

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key...

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Vendor response

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest

fd
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francois d.

Government Administration, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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maintenance

Reviewed 2 years ago

une bonne idée au départ, la première version était plus lisible de mémoire.

Pros

toutes les demandes sont centralisées, la possibilité de mettre des photos

Cons

manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Showing original review in French. See translation

Vendor response

Bonjour, Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur hello@urbest.io

CC
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Catriona C.

Facilities Services, 1,001-5,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Urbest is the innovation all modern Facilties Management companies needed yesterday

Reviewed 3 years ago

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Vendor response

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

RV
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Romain V.

Facilities Services, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avis urbest

Reviewed 2 years ago

Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif. Plusieurs options pourraient etre rajoutées Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client. Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ). Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.

Pros

Application tres simple d'utilisation. Premet un suivi des interventions sur sites. Les messages instantanés avec les utilisateurs.

Cons

Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande. Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )

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Vendor response

Merci pour votre retour et vos suggestions Romain. Nous ameliorons notre produit chaque jour et ne manquerons de vous tenir informe des qu'une nouvelle fonctionnalite sera deployee.

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