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Urbest

4.8
(32)

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Collaborative tool for facilities, maintenance and services

(2)

Urbest Pricing, Features, Reviews and Alternatives

Urbest FAQs

Q. What type of pricing plans does Urbest offer?

Urbest has the following pricing plans:
Starting from: $600.00/year
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Urbest?

Urbest has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Urbest support?

Urbest supports the following languages:
Dutch, English, French, Polish, Portuguese


Q. Does Urbest support mobile devices?

Urbest supports the following devices:
Android, iPad, iPhone


Q. Does Urbest offer an API?

Yes, Urbest has an API available for use.


Q. What level of support does Urbest offer?

Urbest offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

Urbest product overview

Price starts from

600

Per year

Per Feature

What is Urbest?

Urbest is a collaborative software that helps teams to organise communication, tracking, management, and evaluation of tasks for general services and maintenance.

Key benefits of using Urbest

Benefit

- Saves between 30 and 90 minutes per day;
- History of what has happened and ease of entry for newcomers;
- Feedback to requesters;
- One channel for centralizing tasks (no more excel, email, SMS, notebook...);
- Customisable categories;
- Real-time updates, notifications and collaboration on tasks;
- Consolidation of requests;
- Availability on mobile and tablet;
- Add documents;
- Create a group of service providers;
- Improve responsiveness x2;
- Real-time monitoring of your building's activity;
- Better knowledge of your building and its needs;
- Save time by eliminating repetitive administrative tasks (monitoring, reporting, recording information, etc.);
- GDPR compliant.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)

Training options

In Person
Webinars
Live Online
Documentation
Videos

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Why am I seeing this?

Urbest pricing information

Value for money

4.8

/5

32

Starting from

600

Per year

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Urbest features

Functionality

4.6

/5

32

Total features

76

14 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third Party Integrations
API
Reporting/Analytics
Workflow Management
Document Management
Mobile Access

Functionality contenders

Urbest users reviews

Overall Rating

4.8

/5

32

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

26

5

1

0

0

Pros
The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers.
And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly.
Cons
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it.
From taking the decision to having it running, no more than a week passed by.
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line.

Overall rating contenders

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Luc P.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A very good software that makes our lives easier

Reviewed 4 years ago

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Vendor response

Thanks Luc, It's a pleasure to help you along your growth and new offices.

AV
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Alexis V.

Facilities Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Computer Aid Facitily Mngt System: Urbest tops the league

Reviewed 4 years ago

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key...

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Vendor response

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest

YC
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YVAN C.

Real Estate, 501-1,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Urbest Portalis

Reviewed 3 years ago
Pros

a better check for maintenance and a better connexion between users.

Cons

work wtih others partners than ENGIE to develop more skills.

Vendor response

Thank you for your comment! We appreciate. For your information, you can invite any service provider from your admin panel. Regards,

CC
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Catriona C.

Facilities Services, 1,001-5,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Urbest is the innovation all modern Facilties Management companies needed yesterday

Reviewed 4 years ago

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Pros

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Cons

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Vendor response

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

AB
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Alexis B.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Urbest is a key component for us in order to organise, plan, and get feedbacks.

Reviewed 4 years ago

Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.

Pros

Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.

Cons

Some features like a planning could be usefull in order to plan in advance some tasks.

Vendor response

Thanks Alexis! We appreciate your feedback! Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks!

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