Virtual Front Desk - 2026 Pricing, Features, Reviews & Alternatives

Virtual Front Desk is an all-in-one virtual reception, video reception, visitor management, and customer service platform designed for offices, healthcare facilities, government organizations, retail locations, hospitality, manufacturing, and other public-facing environments.

With Virtual Front Desk, visitors can connect face-to-face with a receptionist or employee by video, call staff directly through Microsoft Teams, sign in, notify their host, sign documents, scan IDs, print visitor badges, make payments, and more. Organizations can centralize reception across multiple locations and allow receptionists and customer service teams to assist visitors from virtually anywhere.

Virtual Front Desk works with tablets, kiosks, all-in-one computers, and the Neat Frame, our recommended device for a simple plug-and-play digital reception experience.

Key features include:

-Live video reception and customer service

-Visitor sign-in and visitor management

-Native Microsoft Teams and Entra ID integration

-Remote and centralized reception

-Live lobby monitoring

-Visitor badge and document printing

-Document signing and ID capture

-Digital document scanning

-Stripe payment integration

-Outlook and Google Calendar visitor pre-registration

-Slack and WhatsApp integrations

-Custom branding and multi-location management

Whether you want to modernize a traditional reception desk, manage visitors more efficiently, centralize reception across several locations, or provide live customer service where having an on-site employee isn’t practical, Virtual Front Desk gives your team the tools to stay connected while maintaining the human experience of speaking with a real person.

:::