Windward System Five Reviews

That it is easy to train our employees on. Great help videos! I really like their integrated ecommerce. It is nice to update one price in our system and to have that price automatically updated on our website.

Not so great for my outside sales staff. We run their WEAR program for our outside staff. It tends to have errors as it is similar to running just a backup version. I also wish that their ecommerce did not run in HTML only

Journals are easy to do same with cheques and we have a lot of control in that area. The support people always try to help and are very pleasant, but very often even they can't figure out how to fix something.

Very hard to delete stock or move it around, certain GL accounts we can't access, puts in transactions in the back ground that we don't about and screws up the Balance Sheet and difficult to delete a PO. In general it's difficult to delete anything except for cheques and journals which should be a little more protected.

Very versatile, seemed to be the best for lawn and garden industry when I bought it over 10 years ago. Overall it works great.

Bug fixes can take months to fix and you could lose basic software features until next upgrade. 10 years ago it wasnt that way.

It's easy enough for my staff to run without a lot of training and I'm able to restrict their powers enough to prevent damage for the most part.

Too many work arounds required -- I know more than most of the front line support staff. Too many things happen that shouldn't be possible. It often works the opposite to what you expect or just doesn't work -- I find it's not intuitive on some major points -- never assume!

This software would be a good inventory or p.o.s system

it's definitely not designed for a rental or accounting system

Easy integration the ease of use functionality

The software has been meeting all my needs, there has not been anything that we have wanted that the system does not do. There are not negatives other than the speed which has been an issue of late.

It was easy to learn the basic accounting functions that I use daily. I also like the ability to use the online support.

Trying to fix errors that crop up. Very hard. Don't like voiding a check and the void goes back to the date of issue. This throws off the financial statements. Can't run an inventory subledger with a cutoff date. Makes reconciling the subledger to the gl almost impossible. Support is all over the place, you either get someone really good or someone that is absolutely horrible.

Fairly easy to use. Most features are simple to use and once you know how to use it is fairly easy to correct mistakes made on invoices and inventory.

Did not have payroll part before. Confusing to change printing options when a new printer is installed and is hard to figure out how to add things on invoice set up .ie - We wanted to write "Estimates valid for 30 days on work orders but can't figure out how to do it. Haven't yet discovered how to use the email option on invoices & statements.

Tons of custom options that our previous software hadn't even thought of. Love the custom print outs Barcodes take a bit to figure out but then the potential is huge. Custom settings as simple as a specific printer for a specific printout. Can limit employee access super specifically Inventory system is really flexible and powerful

Would be nice to be able to do price file updates during the day. You have to have everyone logged out to do it. This partially for data integrity. The WEAR software still needs some work can't see the virtual warehouse and has some minor kinks that need to be worked out in the latest version.

The sales aspect is good. POS is acceptable. Easy to find a product and sell it. Kits work well. Reporting is somewhat good. Support tries to resolve issues.

Financials - If you are serious about your business, this is not for you. It is not comparable to Quick books. They have flatly refused to integrate with QB. Their financial side scores a 1/10. The Multi currency module is full of promise but has many problems and bugs like display and operational issues. You have to be very careful when dealing with multi-currency. Procurement is quite basic and could...

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Adjustability, performance, reliability.

Customer Service.

Full integration

Scheduling doesn't match up as closely with the way we would like to use it as possible.

Windward is easy to learn and use with the point of sale. This program can do anything you need it to do for point of sale and inventory , and purchasing.

No cons were added to this review

Thank you, Mark, for taking the time to provide us with your feedback; we really appreciate your comments! If you have any questions or require assistance at any time, please do not hesitate to contact your Account Manager at +1 (800) 663-5750. All of us at Windward look forward to continuing to serve you in the future.

We love the integration with our payment processing, easy cash balancing, multiple warehouses and the speed of reporting.

Not as strong on sales reporting as we would like...though I am told it is coming???? The lack of ability to compare year to year sales through vendors and drill down to the various products is a big one for us.

The ability to drill down for more information from wherever you are. For example, from an invoice, click on an inventory item to see a picture of the item, a list of everyone that has purchased this item, check out how many are on order, how many are in stock, etc without ever leaving the invoice. This software has enabled us to get the same work accomplished with fewer employees.

No cons were added to this review

We can run our whole business from it. A consistent interface across all areas helped with the initial and inevitable hugh learning curve. The online Webinars, manuals and training videos allow us to get the most out of our investment

It's so comprehensive and covers so many scenarios with alternate ways of doing things through its cusostimizable settings. Implementation requires a massive commitment of time and resources

I like how it is inventory control and accounting integrated into one system. The system has great abilities.

My biggest complaint about the software is the lack of customer service. Prompt customer service is key. Prompt service seldom happens and at time I feel I know more about the system than the person I'm on the phone with.

easy t o use with MANY features. some are bit tricky to use but support is very helpful. Had a system (Windows) crash and lost computers. Luckily had back up from previous day and Windward was able to get me up and running in about an hour on the new computers.

a little trick designing your own forms, cheques, tags etc..but able ti overcome with some support help.

They've made reporting very simple to really dive into the numbers. The inventory side of things has made it a breeze to keep track of inventory as a great feature is costs vs landed costs.

They online feature is outdated and not mobile friendly for today's marketplace. The actual software would be great to have availability for web based.

The integration of the accounting and POS software. I like that you can link PO's to Bills and AR invoices, so you can double check what suppliers are charging you. The way you can customize all your forms is nice as well.

So far we have had some issues with the software, such as using the contractor tax and assessing PST properly. Also, there has been some glitches with payments being deleted.

I like the speed of use and all the options for inventory. The point of sale side is pretty straight forward. The customer support is great, always helpful and very fast. It has features that could be great.

What I like least is the back side of it is not as user friendly. Feels like you need to have a degree in programming when trying to setup printing forms. Setup wizard could use simpler terms.

It is user friendly product, Very easy to train staff. Customer Support is very good as well, they call back within half an hour for Emergency calls.

they need to improve rental module. it is not user friendly. sometime inventory update took lots of time and need to restart the services in order to sell.

The software will provide just about any report needed and in about any arrangement for our company. I love the feature of being able to export reports to Excel to customize them even further, if necessary.

Because I can do some programming, there are a few tweaks here and there that I would like to be able to do myself. Some minor issues cannot be changed, according to technical support.

I like that i can get a detailed report for our current inventory and keep up with things that need to be re ordered on a regular basis

There are a lot of steps to complete the inventory receiving cycle. It would be less time consuming to complete receiving if it was more automated

Inventory capabilities, Daily reporting, Reorder process, all make my daily job much easier. Could not ask for more, and if I do Windward adds the function.

Overseas tech service, outside hardware integration (i.e. credit card readers), it works flawless until you try and make a big change like that, however lots of times its not windward's fault but that of the processor like Microsoft.