Setting up project details such as phases, resources, budget etc. does seem a hassle at first, but with the learning curve, it becomes substantially uncomplicated to use. It does take time for the team to get used to noting down the time spent on each project every day, but it is imperative that it is done correctly, so as to generate time and invoice reports that can assist the management to get high-level insights across the business.
In addition, 10000ft offers periodic free webinars and case studies, e.g. "Getting More Out Of 10,000ft" which cover key aspects of the software and helpful hints on how to speed up workflow etc. It is also possible to sync our work calendars to assignments and tasks, which is actually quite impressive as we can see which projects are going on, and which assignments would need our urgent attention.
The most important aspect for me as a Project Manager is that through this software I can track projects and make changes when required, schedule resources to particular tasks- both current and estimated, (through placeholder assignments), see which team member is over-booked and which one is available. It is also possible to review the actual time spent on assignments and tasks and is a powerful tool for invoicing purposes. This bit of transparency across the board is very functional particularly for the team, which can collaborate accordingly and be accountable for their bit.
There are currently no provisions for Gantt Charts and graphic representation of elements, which would have helped in better visualisation of data. Would love such an option in the future.
Secondly, I feel that the real benefit of investing in such software will come in most handy when it is implemented by the team accurately, so it is essential that they do.
It is also pricey for small businesses, wherein project based analytics are not included in the price.