Propertybase Pricing, Features, Reviews & Comparison of Alternatives

Propertybase

Real Estate CRM & Marketing Platform

4.21/5 (41 reviews)

Propertybase overview

Propertybase is the leading global real estate platform. Our clientele includes brokers and agents across the residential, commercial and developer segments in more than 60 countries.

The Propertybase platform simplifies the business of real estate by creating repeatable, streamlined and efficient processes to manage the entire real estate sales cycle. Core product features include: luxury IDX websites, robust lead management, email marketing automation, MLS and portal integrations, lead generation, back office, transaction management, and more.
www.propertybase.com

Pricing

Starting from
$79/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, French, German, Italian, Portuguese, Russian
Propertybase screenshot: Propertybase is accessible across multiple devicesPropertybase DemoPropertybase screenshot: Mobile-friendly real estate CRMPropertybase screenshot: Robust dashboards and reporting metricsPropertybase screenshot: iPad Agent dashboardsPropertybase screenshot: Desktop start-page dashboard

Propertybase reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  3.8
  4.2
Anonymous

Great CRM for traditional real estate

Used daily for 1-2 years
Reviewed 2019-05-04
Review Source: Capterra

Pros
We've been working with PropertyBase for about a year or so now, and the platform has absolutely served its purpose for our real estate org and provided tenfold value. The program is rather intuitive to control in the Lightning Experience side of things, and comes out of the box with a lot of great additional features that Salesforce does not (the Matching Tool for matching Inquiries to Listings, for example). The platform is quite customizable, due to it being made on Salesforce's backend platform. Because Salesforce is the leading CRM tool and has been around the block for a bit, you should have no problem finding solutions or best practices to COMMON problems inside of the software itself.

Cons
...However, I gotta say, I'm really quite "meh" about the customer support for PropertyBase. It seems like the response time on inquiries generally is around a day or two (which is quite quick!), but a lot of the support team end up giving generic, link-to-a-help-article responses, and rarely take any additional time to really provide a thorough answer or workaround solution. There is no type of customer support live-chat or number you can call for immediate support - I've found this very unfortunate in times where you're caught in a pinch. Further, I dislike that certain objects and fields/layouts are "managed" in PropertyBase. This means that, for those specific fields and functions, you have very, very limited control of what you can edit, not even the title (at the very LEAST, we should be able to change the title!). This is far too many fields to count - the workaround is making your own field with the same values, but it causes a headache for regular, non-admin platform users to know which fields to use for reports/list views.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Devon McCloskey

User-Friendly Database with AMAZING Customer Support!!

Used daily for less than 6 months
Reviewed 2018-08-09
Review Source: Capterra

As an EDO and Commercial/Industrial Real Estate organization, actually finding a CRM database we can operate out of was our main concern. Our PB customer service rep went above and beyond to help us understand the in's and out's of this system! He was on top of his game the entire on-boarding process and walked us through almost every inch of the database to help meet our business needs. He created modules that did not exist in order for us to do the proper analytics and reporting for our organization and manage our customer relationships under one platform. Our account executive was extremely professional and patient throughout the entire process and responded almost immediately to every question we had. He took the time to learn about our business and custom build the system we needed to effectively operate out of. We are excited to be able to finally use a CRM that we can operate and manage on our own and look forward to a long relationship with Propertybase.

Pros
PB is customizable and very practical to use! As a first time user for a operable CRM, we are able to store all of our contacts, companies, and prospect information in one place, as well as streamline our sales workflow. We can now easily identify which deals we are working through our pipeline and determine what stage of the sales process they are in. There are applications you can purchase that will integrate with your system to help manage email marketing campaigns or even upload multiple business cards from your mobile app to save time. On top of that, their customer service support team is hands down the fastest, reliable, and most friendly group to do business with.

Cons
Managing some of the customization and learning to operate on your own is the toughest challenge. The workflow and sales pipeline can be cumbersome when working through a deal, but after some experience and repetition I'm sure it will make sense. We are still learning to create and operate the reports and analytics feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Andi Carlstrom

Propertybase is a fabulous company, with amazing staff and great tech for Real Estate

Used daily for 1-2 years
Reviewed 2018-04-10
Review Source: Software Advice

With every issue we've brought to support has worked diligently to provide us with information that we need to improve our org.

Pros
PB is set up with page layouts, buttons, tabs and additional Real Estate specific functionality that goes beyond what you'd get with Salesforce out of the box. The PB support team is top notch and incredibly knowledgeable. They respond to inquiries or issues promptly with resources for you to learn more. If that information isn't enough they'll go through the process of elimination with you and are willing to step in to help modify the issue you're experiencing.

Cons
PB/Salesforce itself is a big system with a ton of functionality that can be overwhelming to get just right for your Org. We customized our version of PB from scratch and only relied on our PB rep, SF Trailhead, the online Salesforce forums, and the internet. I honestly can't say that we have any con's with PB because they were always willing to take the time to help us and provide us with all of the necessary resources to customize our version of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

High Power Real Estate CRM!

Used daily for 2+ years
Reviewed 2016-08-16
Review Source: GetApp

This CRM is easy to use and extremely powerful. Since it is built on the Salesforce platform, you get all the benefits of a robust powerful CRM pre-configured for the Real Estate workflow. The support team is always on-line and extremely helpful. The Mobile app for Propertybase is also very strong.

Pros
Highly productive contact/transaction/listing management tools, flexible to each of our many processes, and mobile apps are amazing!

Cons
Team oriented application not designed for the single user who doesn't require much horsepower to drive their business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Derek Jasmin

Just recently migrated over to the new Lightning version of Propertybase

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

comprehensive inventory management

Pros
They have been quite helpful with acclimating to the new system, and finding every app and feature that was useful for us before the migration from the Classic version.

Cons
Certain search features don't always provide the options users are looking to use. Some less tech-savvy users don't find this system fully intuitive.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Propertybase pricing

Starting from
$79/month
Pricing options
Free trial
Open source
Subscription
View Pricing Plans

Pricing starts at US$ 79/user/month with required user range bundles.

Our pricing includes the Force(.)com platform license. No additional licenses from Salesforce(.)com are required.

Propertybase features

Activity Dashboard
Contact Database
Contact Management
Reminders
Reporting & Statistics
Task Management

API (35 other apps)
Accounting Management (40 other apps)
Activity Tracking (40 other apps)
Automatic Notifications (47 other apps)
Client Portal (34 other apps)
Document Management (34 other apps)
Document Storage (42 other apps)
Electronic Payments (41 other apps)
Email Notifications (39 other apps)
Expense Tracking (33 other apps)
Search Functionality (38 other apps)
Self Service Portal (35 other apps)
Template Management (35 other apps)
Work Order Management (33 other apps)

Additional information for Propertybase

Key features of Propertybase

  • Capture Prospects
  • Create Offers & Booking Confirmations
  • Create and manage Sales & Lease Agreements
  • Create and track email campaigns in real time
  • Integrate with MLS and other listing services
  • Manage Accounts & Contacts
  • Manage the availability of your properties
  • Real-time publishing of your listings on your website
  • Track Payments & manage your Cash Forecast
  • activity tracking
  • contact database
View All Features

Benefits

Build beautiful brokerage and agent MLS/IDX websites that gain attention and capture leads.

Route leads, nurture client, and utilize automation in a smart real estate CRM.

Utilize a robust marketing center for drip campaigns, automated mass emails, customizable templates, and print marketing.

Back Office solution with compliance-driven transaction management and eSignature.