Propertybase Salesforce Edition Reviews - Pros & Cons, Ratings & more

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Propertybase is the leading global real estate platform. Propertybase simplifies your business by creating repeatable, streamlined and efficient processes to manage the entire sales cycle. Core product features include luxury IDX websites, CRM, lead generation, and transaction management.

Propertybase Salesforce Edition

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Managing director

It was fantastic for the first 5 years cause we did everything ourselves and salesforce platform is fantastic.

We are generally very happy with PropertyBase, it has helped our company become more efficient and better at record keeping. The Customer Support Team is the best asset to the program.

They are wonderful to work with and always incredibly helpful. This was a good decision for us.

Since it is built on the Salesforce platform, you get all the benefits of a robust powerful CRM pre-configured for the Real Estate workflow. The support team is always on-line and extremely helpful.

Real Estate Agent- Team Leader

After a few days somebody on their end figured out that it was because they only mail to 10,000 addresses- unless you pay them another ridiculous bundle of money.

Operations Manager

Propertybase is a fabulous company, with amazing staff and great tech for Real Estate.

Administrative/Licensed Realtor Assistant

I've had fairly good luck using this program - it's nice to have everything we use in one place.

Owner

The worst part is if you don't cancel 90 days before the end of your contract it automatically renews for a full year. Why not just month to month after that.

Broker

Unfortunately, the integration of properties and being able to communicate with clients about properties is terrible.

They don't respect the contract but try to use it to bully people who are getting bad services and products into continuing to pay them.

Customer service is terrible. After spending weeks manipulating data or preparing for a new process to be implemented, we would suddenly be told, "Oh. We can't do that.

Project Administrator

This software is very user friendly and simple to manipulate every detail. The mobile app is great because it has everything I need being a Licensed Real Estate Agent.

By far the worst experience I can recall with a technology provider.

Real Estate agent Pence Hathorn Silver

After months of my team trying to make the program operate properly, we asked that  Propertybase suspend the billing and credit us for past months until the software was functional and they refused.

Managing Broker

Ultimately I think you could say it was buggy at best, and totally worthless in other areas. Eventually I got to the point (6 months in) where I just realized we needed to cut our losses and move on.

There is so much on our admin page, that it's difficult sometime s to find what I need. I don't use any of the other pages except admin.

Economic Development Administrative Assistant

There are applications you can purchase that will integrate with your system to help manage email marketing campaigns or even upload multiple business cards from your mobile app to save time.

After pulling out our hair and paying ridiculous sums of money to have Property Base customize our experience, half of the processes work. Those that work are awesome.

LionDesk

Zoho CRM

It can do it all, but you have to learn how to make it do it all

Great CRM for traditional real estate

Beware

This CRM is easy to use and extremely powerful. Since it is built on the Salesforce platform, you get all the benefits of a robust powerful CRM pre-configured for the Real Estate workflow. The support team is always on-line and extremely helpful. The Mobile app for Propertybase is also very strong.

High Power Real Estate CRM!

Simple to use, perfectly dialed in for the needs of today's real estate agent

Support is NONE EXISTENT. I have a ticket to address my email problem (can't send e mails) since Sept 24 and on Oct. 13 nothing is fixed. Also, out of 25+ phone calls to their support team no one has answered the phone or returned my call.

The website is easy to navigate and has a logical layout.

Nothing but heartache and lost time, money and energy.

Horrible Experience With Propertybase. 

The admin page has almost everything I use daily, all in one spot.  Help not to have to keep track of all the different sites.

I've had fairly good luck using this program - it's nice to have everything we use in one place

Great

Help me manage leads and manage transactions.

The propertybase team 

I've had a terrible experience. The worst part is if you don't cancel 90 days before the end of your contract it automatically renews for a full year. Why not just month to month after that?? Because they know they have a terrible product and have to continue to lock you into a contract. On top of that they won't acknowledge a cancellation request no matter who you send it to!

Terrible Product and Serice

Very Easy to use and saves time.

When we called for help we were directed to our salesperson Cameron who became suddenly rude with helping at all. The only thing that was offered was to PAY money for a one-time setup fee. We will not be renewing and so far just threw money out the window. 

Lack of Customer Support

One year of using this platform

My review

Love the mobile app

Biggest Mistake I Made This Year

Terrible. Don't waste your money or your reputation. I'm anxious for Keller Williams to work out the bugs with Command so that I can set fire to Property Base and migrate my data over to another CRM. 

Hey, PropertyBase, your product is a Client Relationship Management software package. Why don't you set aside your keyboard for a moment and focus on Client Relationships?


If you're interested in paying thousands of dollars to frustrate yourself...

It was fantastic for the first 5 years cause we did everything ourselves and salesforce platform is fantastic. But once salesforce upgrade  to lightning our property base version started to have more and more issues for which we didn't received any support (wrong request creation / standard email issue / impossibility to upload listing on website). Despite numerous request for support we are not able to operate our business anymore due to the fact that many critical feature are not working. And property-base support team isn't taking ay action. I wouldn't recommend property base to anybody due their total absence of customer support. It is very dangerous for any SME to rely on a service provider for one of the most critical part of their business organisation if this service provider customer support team and developement team is absent and ignoring their client issue. 

Stop functioning and 0 customer support

As an EDO and Commercial/Industrial Real Estate organization, actually finding a CRM database we can operate out of was our main concern.  Our PB customer service rep went above and beyond to help us understand the in's and out's of this system!  He was on top of his game the entire on-boarding process and walked us through almost every inch of the database to help meet our business needs.  He created modules that did not exist in order for us to do the proper analytics and reporting for our organization and manage our customer relationships under one platform.  Our account executive was extremely professional and patient throughout the entire process and responded almost immediately to every question we had.  He took the time to learn about our business and custom build the system we needed to effectively operate out of.  We are excited to be able to finally use a CRM that we can operate and manage on our own and look forward to a long relationship with Propertybase. 

User-Friendly Database with AMAZING Customer Support!!

Great Concepts, Terrible Execution

With every issue we've brought to support has worked diligently to provide us with information that we need to improve our org.

Propertybase is a fabulous company, with amazing staff and great tech for Real Estate

Awful.  Once purchased they have been out of the picture and useless.   They have not helped to resolve an issue and have caused more headaches by their lack of follow up and spending more time not doing anything than doing something 

Wonderful program But be prepared to spend $10,000 a month on tech support to get the value

This web site has cost me a lot of money.  I am spending a lot in google ad words and you keep marking my leads as invalid email address and you wont do any thing to fix it.  We had no resolve to any of the problems we have submitted.  You are more than welcome to call or email me for more input.

Propertybase Salesforce Edition Reviews (2025)

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51 reviews