SportsEngine Reviews

The ease of use in regards to registrations and payments. It has really streamlined my club and completely eliminated the use of any paper. The constant updates and changes to the platform to better it have been so useful as well.

The website designer needs an overhaul. For the average sports rep running the website it is very useful, but for someone who wants to take the website to the next level, it is pretty limiting.

1. Ease of transition: We switched our Bogus Basin Ski Club website to the SportsEngine platform in August 2018. The transition only took 2-3 weeks and was painless. 2. Training and support: The online and in person training on the SportsEngine software was very thorough, and all of our questions were answered. Ongoing support through emails and scheduled phone calls has always been prompt and most...

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The software is primarily designed for team sports with leagues, teams, players, coaches, parents and youth. We are a ski club of adults only with no teams. Our primary function is year round social activities. Despite this the software has worked very well for us by simply ignoring (not using) all the functionality designed for team sports.

Nothing anymore. Everything I have questions about they give me a standard "we do not have that capability" answer. They make decisions based on what they want (easy) versus what would be best for their customer.

I was one of the very first users of NGIN (SportsEngine predecessor) in 2012, 13 years ago. Back then it was very easy to talk to a customer service agent or sales to get issues resolved, and usually immediate response to all issues. I run a High School Football Program in Canada where we register our athletes online and have been doing so for the past 13 years using SportsEngine. This year they...

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What I enjoyed and valued most about SportsEngine's sites and software is ease of use and versatility. For someone who is tech savvy (one way of saying it) or someone who is functional at best on a computer this company has something for you in their product. You can easily modify and populate a website for the barely functional individual... or you can rock an excellent sports site with tons of integrations and modifications that are all accessible at your fingertips.

What I like least is so petty and idiosyncratic that it's barely worth mentioning. I would change things like adding anchors in texts on one page that can be linked from another page. Silly but it's small and maybe not worth fighting for. I would also like to see an appointment app that is solely SportsEngine and not a third-party integration that you add code from another site. Wish list.

So many pro's it will be hard to list them all. The ease of use is tremendous which makes it possible for most of the board members to contribute to the site during all cycles of the board year. Because the help documentation is so thorough getting new members up-to-speed and able to manage their own communication streams takes little time and does not require the league to have a 'webmaster guru'...

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No cons were added to this review

We needed an easier system for more people to be able to use - our previous website was complex and only a small number of people knew how to use it. With a youth sports club, volunteers come and go every year and we needed something that could be easily used by a wide range of people with limited training. With SportsEngine, we've been able to expand our users and provide some basic training - their robust Help Center and videos supplement their outstanding technical support team. And their designers worked with us to come up with a great looking site.

There a few small things we would like changed, but nothing major. Our biggest request involves the Dibs system, which allows people to volunteer for club events - we'd like the ability to re-name that page, as we've found that "Dibs" is confusing for our families.

I had no prior experience as a webmaster when our MN Selects organization decided to pursue a company to help us manage our 40 team/680 player yearly festival. In a short time, we were up and running with a brand new website leveraging SportsEngine. I would say the most important aspect of the software is it's ease of use - the fact that an individual (and organization) with no prior experience was able to implement a solution so quickly clearly speaks to the strength of the product. In addition, equally as important to me/us as users, is the quality of the team's Customer Support. I continue to be impressed with the ease in which we are able to enhance and upgrade our site year after year thanks to the help of the SportsEngine team.

No cons were added to this review

The software helped us have a functional web site for our league. The mobile app is awesome! Our teams post their stats right after their games, can add photos, view their stats and are able to easily converse with their teammates on availability for their games.

Waiting and really want the financial functionality that the States leagues have. Having financial data will make the software almost perfect for our league.

The program is a series of templates that you can manipulate for your specific organization. The system is fairly robust in the options and ways you can get what you need done.

The database is not working. It has not worked for over two months. Clients who register I am not able to see nor have any idea who they are. They created a new area to register that should have simplified it, but that has not fully worked either. The phone system doesnt work. If you call they tell you to go to the website and register for a chat or schedule a phone call, then it hangs up. I have been on with support 4-5 times in the past 2 months and they have not resolved it and give you a canned response. As of this date, my database still does not work and the customer support is very poor. Nor have they refunded any monies as I have asked.

SportsEngine is a fantastic platform for our youth soccer club. The product makes a lot of my job seamless as I move from registrations to invoicing to the website itself. The back office is fairly simple to use and even updating the website is pretty much a no-brainer. Our families love how easy it is to navigate. The mobile options keep getting better and better and they are constantly adding new features to both the desktop and mobile versions, as well as to the app. The website is so easy to use that we also switched another website over to SportsEngine recently and it's already a million times easier to update.

The only cons we've run into is the help desk when using a Mac. The help features don't like Safari so much and I end up calling our support people on the phone instead. I will say, all of our support team is fantastic and happy to help. The improvements over the past year to all the features really leave me with little to "con".

This isn't just website/marketing software! It's a web-based platform for running your entire sports organization. It's how we communicate, manage teams, organize events, accept payments and manage registrations. Want to get word out at the last minute about a cancellation? Use SportsEngine to broadcast the message by text and email, with a simple calendar update. Want to bill a parent for their kids extra lesson? Just send them a PowerPay bill online. You'll get paid online and have a record of the whole thing. To top it all off, the whole thing is backed by NBC Sports, so you get all kinds of free publicity at a National level and your organization looks like they've really got it together.

There are some things that I don't like, but they just keep making it better. Don't like something? Go to a user group meeting and talk to them about it. If your ideas make more sense, you'll probably see them in an update. They have great support and really listen to the needs of their users.

Easy to use. Lot of room for creativity. Great communication tool. Great customer and technology support. Online DIY videos are very helpful! Unlimited photos and videos for parents is a big deal! Mirroring tools are valuable. The ability to build custom reports is very helpful. The look is very professional and has helped me "brand" our Athletic Department. When I need to talk to a real person, they are there for me.

Parents don't read my directions. The software is awesome. When I am searching for an issue in the video support site, I get too many answers. Would love if it would let me search for a term in quotes so I can get to the exact topic. For example, if I put in a search for "how to create a team event" I get every possible topic that has the word "team" in it. Would be helpful to search an exact term. But tech service has worked when the search engine does not. And my Baseball teams wants to separate the calendar events so they can track statistics. Right now I put on the calendar, then when he duplicates an event for statistics, it's confusing to families.

The software is easy to use. I am in IT and have designed websites before but I found that with this software I can turn over team pages to my coaches and they are able to maintain their pages on their own with very little training.

Currently the software lacks a good quality payment method for club members to make payments and allow the administrator to adjust payments on the fly. We currently have to use a different software for this purpose but I am hoping that someday the SportsEngine software will be improved so that I can use it instead.

I like the recurring payments and the calendar and registrations for my teams. Love having AES for our tournaments.

Customer Support is not the best. Hard to get help when needed. Chat lines are not always accessible and can't call anyone period. Told one thing by one rep only to be told something different by another rep. Takes forever to get a response or help from anyone there. Have to set an appt for a week or so out to get someone to call you.

Nothing. There is literally nothing I like most about this software.

I can't think of one redeeming thing about this platform. It's terrible for administrators and families alike The communication tools are awful (the texts alert you to check your email... super redundant... it's 2021!!!) The registration platform doesn't actually work as their videos claim, and the app is so super glitchy that when managers change events, the changes "stick" less than half the time. There is ZERO customer service, I have yet to speak to an actual person. The only reason we stuck with them for so long was because US Club used them.. We're leaving ASAP and you should, too!!!

The ability to make it easy on my customers to play with us in our Leagues & Tournaments. Call to action with click through to registration pages set apart from competition

For first two years I exclusively did my scoring and scheduling on SE. In the last year or so I have gotten away from that as I find it too time consuming and I use Zorts Sports now

I really like the ease and flexibility of altering the appearance of our site. The widgets make it very to use. Support team is very responsive and their developers seem to be consistently making improvements.

The sms and messaging has improved greatly for clubs/teams but it needs to have the ability to message on a league wide basis.

Thanks for the review Chris. We recently released People360, a new tool that allows you to message any and all members. Best of all, you can create groups easily, and also send messages to teams or groups of teams. I think this would be a great solution for you to take care of league wide messaging. Here's more information or you can reach out to your account manager. https://www.sportsengine.com/solutions/people360/

I love using SportsEngine software. It has made having a functional website even easier. From the design to the daily use and customer service, every part of the partnership has exceeded my expectations.

Nothing, it has been a perfect option for our club.

It covers all the needed functions to run a sports program

The only draw back is the older website look. The newer design costs money.

The connectivity of information with anyone in the SportsEngine system, making it much easier to bring new people into the software and database. Also, the ability to manage registration and receive funds!

Haven't run into any obstacles yet! SportsEngine is so much better than our previous web hosting experience.

Very robust and easy to use. Easy for admin, easy for coaches, easy for trainers, easy for parent and easy for team moms. I also like how you can customize reports with ease.

Customer service is kinda a pain. You have to schedule a call for help, or wait long waiting times to get help through a chat. No 1-800 help line available. Once you finally get someone, they are usually very helpful.

Very easy to learn and use, even for non technical users. Integration is a big plus and saves time from manually having to perform certain tasks. Updated mobile app calendar integration is a big plus as well!

A few quirks with the calendar and adding events, (ie selecting a specific date and trying to add a new event, reverts back to the current date instead of the one you selected) not a deal breaker but I have had to go back and change things because I forgot about that. I also wish there were more available canned templates to choose from.

I love the flexibility of the registration process and how easy it is to share/train sponsors.

That I can't use my finance system to include payments.

Scheduling, rosters, and social media integration are just some of the best features. No coding knowledge is necessary but customizing the site is definitely possible with Css and HTML. Our families love the news feeds and mobile app. We also use the included DIBS service for volunteer management and online registration is a breeze and very customizable!

No cons were added to this review

From personal information about certain athletes, to nationwide events, to scouting and recruiting, SportsEngine is at the top of the pyramid.

Website is a little tricky to navigate because there is SO MUCH valuable information available.