Collin Couey Articles

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Customer Service

3 Call Center Automation Ideas to Boost Your Business

Apr 27, 2022

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Collaboration

6 Tips for Proper Video Conference Call Etiquette

Apr 17, 2020

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Customer Service

What You Need to Know About Artificial Intelligence in Call Centers

May 04, 2022

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Scheduling

Scheduling Automation Saves Time and Money: Why It's a No-Brainer for Your Business

May 13, 2021

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Collaboration

BigBlueButton vs. Zoom: Which Is Right for My Business?

Dec 21, 2020

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Hotel Management

4 Popular Open Source and Free Online Hotel Software Options

Dec 02, 2020

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Customer Service

How to Start A Virtual Call Center

May 31, 2022

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Customer Service

What is a Virtual Call Center? How Your Business Can Benefit From Going Virtual

May 25, 2022

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Hotel Management

5 Best Hotel Reservations Software

Apr 14, 2021

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CRM

5 Best Free Live Chat Apps—That Are Actually Free

Jun 07, 2021

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Customer Service

3 Call Center Gamification Ideas That Can Save You Money

Feb 01, 2021

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CRM

How To Use a Customer Follow-Up System

Nov 10, 2020

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Collin Couey

Senior Content Writer
Collin Couey is a Senior Content Writer at GetApp, covering medical, education, and customer experience technologies, with a focus on emerging medical trends. Collin has presented at the Conference on College Composition and Communication as well as the Pop Culture Association Annual Conference. Collin loves playing disc golf and Dungeons and Dragons in his free time.