eHopper Reviews

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

They are missing a few features for fullservice restuarants but plan on adding them in the future.

I love everything that ehopper does and has to offer.

I don't have anything to say about the least because I love it!!

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly...

Read more

The absolutely best in Customer Support. They respond immediately when requesting assistance.

Limited reporting. Limited personalized customizing of our online store website.

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again!

The software was affordable, the team was very responsive to troubleshoot any issues we had.

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.

Easy to use pos. Anyone can use checkout.

Difficult connecting to Quickbooks. Although I have just recently tried.

Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up.

Easy of use, products display, currency options

Diagrams of restaurant tables, price of the product

Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!

Looks Great - easy for the staff - back office is what i have been looking for

stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.

Not sure what to say here as mainly posting for the bad support

support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process.

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

I have not figured out how to transfer data to my Quick Books Destktop.

Its organized and easy to use, it tracks information well and accessibly

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Easy to work. Best price on the market.

Need a lot improvement. Need more reporting options

Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!

It is beautiful and simple to learn. Very user friendly.

The software is great, can't think of anything I don't like

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

None at all. Been very happy with my overall experience.

The whole program saves me money. It’s an all in one unit.

The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

Hey Kathleen, So glad you are saving some $$$! The all-in-one units really do provide a simple and efficient pos solution. We are currently working on an update that should help with the overall speed of the software. Thank you so much for taking the time to send some feedback, and don't ever hesitate to reach out to us directly if there's anything we can do to improve your experience. Thanks again!

Simple to setup and get running. Competitively priced for entry level point of sale.

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address.

Is very easy, this software has everything what I needed

Umm just sometimes is slow. But they have good technical support.

Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again!

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Do not like nothing at all!!! To many steps and not user friendly

It is not user friendly and the reports are not what i like for break down.

We are very to sorry to hear that you did not enjoy your experience with eHopper POS, Alicia. We are always working to improve our reporting functionality, and user feedback like this is incredibly valuable to our overall process. If there is anything specific we could do to improve your experience, or to get a better sense of your unique business needs for things such as reporting features, we would be happy to reconcile however we are able.