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Insight
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based salon & spa management software
Table of Contents
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Insight - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Insight overview
What is Insight?
Insight is a salon & spa management software that helps small, mid-size and enterprise organizations in managing appointments, clients and staff. The software can be installed on-premises or hosted in the cloud.
Insight salon & spa software offers a variety of features such as appointment management, client & staff management, marketing services and reporting. Users can book appointments and reserve service rooms and resources online, and receive appointment confirmation messages on their phones. The tool records client preferences, formulas and other notes as well as tracking product, service and appointment histories and other personal details such as birthdays and anniversaries. The software also stores contact and employment details of staff, sets up flexible, rotating work schedules, and supports role-based access to data using passwords and administrative controls. Users can generate over 80 report types including sales and appointment trends, inventory and services. Multiple payment methods can be accepted for a single invoice, and discounts and cancellations tracked, with hardware integrations for barcode scanners, cash drawers and receipt printers. Insight’s inventory management feature helps to analyze inventory levels and track partial use of an item. The pricing grid feature lets clients optimize sales revenue and price services based on department, category, and employee skills or experience.
Insight software can be customized to meet specific customer requests and offers add-ons and integration with third-party software such as QuickBooks to help salons and spas improve their efficiency and client experience.
Key benefits of using Insight
• The software stores client information such as appointment history, products & services consumed and other personal details and sends targeted email campaigns & text messages to build effective customer relationships.
• The tool also helps in payroll management of employees and tracks employee hours, payroll types and calculates taxes & other deductions automatically.
• Insight provides a variety of advanced add-ons that help in credit card processing, remote access, text message marketing and membership management to improve client experience and operational efficiency.
• The software can be installed on-premises or be hosted in the cloud, and also provides native mobile applications for Android and iOS devices.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Assistance
Simplicity
Organization
Affordability
Coordination
Insight’s user interface
Insight pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.3
Customer support
4.6
Reviews sentiment
What do users say about Insight?
Users say Insight is easy to use for managing salon operations, scheduling appointments, and generating reports, with many finding its features helpful for day-to-day business tasks. They appreciate the responsive and friendly customer support, noting that issues are typically resolved, though some mention delays and a lack of training resources. They find online booking convenient for clients, but report occasional glitches and wish for more robust options.
Some feel the pricing is reasonable, but others think add-ons and SMS bundles make it expensive. They report the interface is generally user friendly, though some desire more customization and improved mobile app usability.
Select to learn more
Who uses Insight?
Based on 135 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Insight's key features
Most critical features, based on insights from Insight users:
All Insight features
Features rating:
Insight alternatives
Insight
Starting from
25
Per month
DaySmart Salon
Starting from
69
Per month
WellnessLiving
Starting from
69
Per month
AestheticsPro
Starting from
160
Per month
Insight pricing
Pricing plans
Pricing details:
User opinions about Insight price and value
Value for money rating:
To see what individual users think of Insight's price and value, check out the review snippets below.
Omekia A.
Suzanne R.
Owner/hairstylist
Insight integrations (2)
Top integrations
Insight customer support
What do users say about Insight customer support?
Customer support rating:
We analyzed 63 verified user reviews to identify positive and negative aspects of Insight customer support.
Widespread user sentiment highlights Insight's customer support as friendly, patient, and consistently helpful.
A large number of users report fast response times and effective solutions when contacting tech support.
Broad user base appreciates the knowledgeable staff who guide them through setup, troubleshooting, and new features.
The majority of users find it easy to reach support, with many noting prompt assistance during business-critical issues.
Support options
Training options
To see what individual users say about Insight's customer support, check out the review snippets below.
“Issues with our POS machine being compatible - however this was a programming issue and not related to insight - and creates problems with cashing our clients out - insight tech support has been wonderful in helping us get this resolved. ”
JC C.
Spa manager and recruiting director
“Ok so at the beginning I had a few challenges learning the software, however, the customer support was & is absolutely wonderful. If I could give them 10 stars I would. Whether I'm talking to someone in the sales department or customer service I always get the help I need.”
Alicia R.
“They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue.”
K B.
Owner
Insight FAQs
Insight has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Insight?
Insight has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Insight support?
Insight supports the following languages:
English, Spanish
Q. Does Insight support mobile devices?
Insight supports the following devices:
Android, iPad, iPhone
Q. Does Insight offer an API?
No, Insight does not have an API available.
Q. What other apps does Insight integrate with?
Insight integrates with the following applications:
QuickBooks Online Advanced
Q. What level of support does Insight offer?
Insight offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base
