Demandforce Pricing, Features, Reviews & Comparison of Alternatives

Demandforce

An all-in-one Solution from Demandforce

3.59/5 (46 reviews)

Demandforce overview

What is Demandforce?

Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com.

Marketing Communications
Automated Appointment Reminders
Appointment Confirmations
Online Reputation Management
Two-Way Texting
Text Reviews
Consumer Portal
Desktop Notifications
www.demandforce.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, India, Latin America, United Kingdom

Supported languages

English
Demandforce screenshot: Automated appointment reminders reduce the amount of time that your staff needs to spend on the phone. Send reminders via email, text, or voice to streamline communication.Demandforce screenshot: Control exactly where your reviews are sent. Choose from top review sites like Google, Yelp, Facebook, WebMD and more.Demandforce screenshot: Increase revenue by managing customer reviews. Receive real-time alerts when a review of your business is posted online and respond with a reply from our Suggested Replies.Demandforce screenshot: Communicate with your customers via text and choose from a library of suggested responses for quick replies.Demandforce screenshot: Expand your business's online presence by sending automatic review requests to your clients after their appointments. Review requests can be sent through email or text.

Demandforce reviews

Value for money
Features
Ease of use
Customer support
  3.1
  3.5
  3.7
  3.6
Jeffrey Suffin

My friend and business owner could not be happier!

Used daily for 2+ years
Reviewed 2019-03-27
Review Source: Capterra

Pros
Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Cons
Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Response from Demandforce


Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon Hamby

Confirm Appointments with Ease

Used daily for 2+ years
Reviewed 2019-07-24
Review Source: Capterra

Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

Pros
I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

Cons
We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Response from Demandforce


Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jon Kinsman

Demandforce User Review

Used daily for 2+ years
Reviewed 2020-05-12
Review Source: Capterra

Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing

Pros
Ability to send out mass group text messages

Cons
No customer loyalty points or customer referral program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Patti Paull

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Used daily for 2+ years
Reviewed 2018-07-26
Review Source: Capterra

Pros
If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Cons
So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Response from Demandforce


Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Linda McCarthy

It is "ok" for a reminder/review manager

Used occasionally for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

It was ok. Like I said, [SENSITIVE CONTENT HIDDEN] was wonderful to work with and made my initial experience really good. But once I started at my second practice, I had a different experience.

Pros
The price was good. [SENSITIVE CONTENT HIDDEN] in customer service was great. I set-up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using DemandForce, but were lied to by their customer service rep that if they were to drop DF, they would lose all of the reviews clients had left them through DemandForce. Which is absolutely not true. Anyone can download the PDF of the reviews. Then we realized after changing practice management software, that Demandforce failed to convert over 500 clients that were overdue for reminders, and stopped sending reminders to those clients for almost 2 years. The office lost a lot of income because of this.

Cons
Not as user friendly as similar services such as PetDesk. The dashboard is not as appealing or user friendly.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Demandforce pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Demandforce for pricing information or a quote.

Demandforce features

API
Automatic Notifications
Calendar Management
Customer Database
Reminders
Social Media Integration
Surveys & Feedback

Activity Dashboard (254 other apps)
Activity Tracking (181 other apps)
CRM Integration (144 other apps)
Custom Fields (157 other apps)
Customizable Branding (227 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (201 other apps)
Electronic Payments (153 other apps)
Email Integration (209 other apps)
Real Time Data (145 other apps)
Reporting & Statistics (274 other apps)
Third Party Integration (247 other apps)

Additional information for Demandforce

Key features of Demandforce

  • Online reviews
  • Email marketing
  • Online scheduling
  • Email finder
  • Personalized postcards
  • Review management
  • Referral program
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Communication management
  • Client database
  • Real-time updates
  • Connects with Facebook
  • Surveys & feedback
  • Newsletter management
View All Features

Benefits

• Demandforce automatically sends appointment reminders and confirmations via email, text and voice message.

• Demandforce automates client communications via email and text message. Surveys, "Thank You" emails, and requests for referrals can be scheduled for sending after appointments have been attended.

• The Demandforce reputation automation application asks customers for reviews and then posts them on the company’s Facebook page and other search engines.

• Demandforce cross-promote companies to other non-competing businesses providing users with the benefit of an Intuit Local website.

• Customers are able to book appointments directly via a business's Facebook page with Demandforce.