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Surpass
5
111
4
14
3
2
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Library automation system for libraries of all types!
Table of Contents
Surpass - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Surpass overview
What is Surpass?
Surpass is a library automation software designed to help public, corporate, church, museum, and school libraries handle cataloging and circulation of books. The integrated patron management module enables administrators to import patron lists, create photo ID cards, and automatically send email reminders and payment overdue messages to users.
It offers an online public access catalog (OPAC), which allows members to search reading resources in real-time. The application lets users manage catalogs as per machine-readable cataloging (MARC) standards and scan international standard book number (ISBN) barcodes. Surpass also provides a self-service portal, which helps users check-in/out, renew library resources, and manage their accounts.
Surpass lets businesses personalize the OPAC interface using custom widgets, add book reviews, summaries, annotations, excerpts, table of contents, and author notes, and enhance search options. Other features include content management, an activity dashboard, automated notifications, inventory management, reporting, data import/export, custom fields, and more.
Surpass’s user interface
Surpass review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about Surpass?
Users report Surpass is easy to use, intuitive, and quick to learn, even for those without prior library experience. They find its features customizable and suitable for various library types, especially school and small libraries, and say the online catalog is attractive and simple to manage. They appreciate the wealth of training resources and tutorials available.
Reviewers indicate Surpass offers outstanding customer support, with staff who are prompt, knowledgeable, and patient in resolving issues. They mention occasional bugs or a learning curve, but say problems are addressed quickly and support is always available to help.
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Who uses Surpass?
Based on 128 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Surpass's key features
Most critical features, based on insights from Surpass users:
All Surpass features
Features rating:
Surpass alternatives
Surpass
Starting from
55
Per month
Mandarin
Starting from
500
Per year
ResourceMate
Starting from
495
Follett Destiny Library Manager
Starting from
No pricing info
Surpass pricing
Pricing plans
Pricing details:
User opinions about Surpass price and value
Value for money rating:
To see what individual users think of Surpass's price and value, check out the review snippets below.
Mia C.
Community Engagement Technician
Marjorie G.
Library Volunteer
Surpass integrations (5)
Integrations rated by users
We looked at 128 user reviews to identify which products are mentioned as Surpass integrations and how users feel about them.
Integration rating: 4.0 (1)
“The ease of getting paid for a service you deliver, and having it automatically appear in the payments board. It's great, and it automatically creates invoices from our Monday CRM once it works flawlessly.”
Juan J.
Head of Sales LATAM
Integration rating: 4.0 (1)
“The purchasing side had integrate with our accounting system and provider for ease of invoice management for our AP department.”
“Real Revenue connected to real activity”
Raymond E.
VP Operations and Maintenance
Integration rating: 4.0 (1)
“We use Google Docs a lot alongside Slack and Gmail for sharing meeting notes, requirement docs and collaborative updates across teams. The Slack integration is especially useful because documents can be shared and discussed quickly.”
Kaleem A.
Senior SWE
Integration rating: 4.0 (1)
Other top integrations
Surpass customer support
What do users say about Surpass customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Surpass customer support.
Widely noted by reviewers, Surpass customer support is responsive, knowledgeable, and consistently resolves issues quickly.
A significant portion of users appreciate the variety of contact options, including phone, chat, and email, for reaching support.
Multiple users highlight the support team's patience, professionalism, and willingness to guide users through setup and learning.
Broad user base values the friendly, approachable staff who go above and beyond to ensure customer satisfaction.
Support options
Training options
To see what individual users say about Surpass's customer support, check out the review snippets below.
“The software did everything we needed and the customer service was quick and helpful. ”
Nancy K.
Purchasing Clerk
“Surpass has been easy to use, has great customer service, and offers a great value that fits within my organization's budget.”
Annika D.
Managing Librarian
