Treatwell Reviews

Helped me build my Own Business as a professional Hairdresser

I don’t have much to say I like it all, they are amazing

Booking organising. Customers satisfaction.

All.good .very professionally dealing with client.

Easy to use and bring a lot of customers to the salon

Commission for introducing new customer

none

No cons were added to this review

The lovely clients you can create, you can add your own clients

The staff / booking system / review department.

easy to use, full of useful functions, I have my business in my palm,

all perfect really just when I switched from WiFi to 4 G it asking me to log in again,

That your able to fill gaps in your day.

There needs to be something in place for people that don’t pre pay if they don’t turn up. They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!

The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients

The calendar - booking & changing appointments or blocks is so quick & easy

How i can no longer change my lead booking time. The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often

The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.

I do not like the fact, that your earned money come fortnight which prevents steady cash flow.

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

Hi Monica, Thanks so much for taking the time to leave such a lovely review. It's great to hear your feedback about our customer service and how Treatwell is helping you grow your business. Thanks for being a great Treatwell partner. Best, Treatwell

Easy for me to access anywhere all notifications on my phone. All data securely stored.

Sometimes when adding a service can be little time consuming have to add next service for the same person on each booking if booking more than one treatment.

It’s easy to use as an appointment book.

It’s difficult to add any changes that need to be updated.

Hi Sally, Thank you for taking the time to leave a review. We are pleased that you find Treatwell easy to use. In terms of adding changes to your calendar, if you get into contact with your Account Manager they will be more than happy to give you a demonstration of how to make changes. I hope that helps. Best, Treatwell

Easy to use, easy for clients to make bookings

There is nothing I do not like about treatwell

Hi Virdee, Thanks for taking the time to leave us a review. We are delighted that you are enjoying using the software and that you and your clients find it easy to use. Thanks for being a great Treatwell partner. Best, Treatwell

Easy to use, user friendly, punctual on payments

Support is lacking, no roster option, no integration with Google calendar

Hi Vahe, Thanks for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use. Also good news, we do integrate with Google calendar, if you contact your Account Manager they will be more than happy to sort this out for you. Best, Treatwell

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Nothing it’s all great I can work the software with confidence

Hi Louise, Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long. Thank you for being a great Treatwell partner. Best, Treatwell

Easy to use! Great technical support. The calendar layout really simple.

Would like to see more features like recurring appointments and marketing tools.

Hi Kim, Thanks so much for taking the time to leave us a great review. We are so glad to hear that you find the software easy to use. In terms of marketing tools, we have recently improved our email tool in Connect, if you reach out to your Account Manager they would be delighted to talk you through how to make the most out of it. Best, Treatwell

Excellent diary system, love the text messaging facility and being able to view client history.

Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice

Hi Amanda, Thanks so much for taking the time to leave us a great review. We are so pleased that you are enjoying using Treatwell software, and that you like using the client history section. Thanks for being a great Treatwell partner. Best, Treatwell

The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.

The fact that you can't run numerous discounts on the same services to run at different times.

Hi Marilyn, Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget. Thanks for being a great Treatwell partner. Best, Treatwell

Ease of use Sends customer reminders via text

Difficult for customers to pay via treatwell if already booked via pay at salon. I wish it had a pay at salon option where they can pay via card

Hi Laura, Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders. Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up. Best, Treatwell

I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.

Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.

That it is simple and easy to use Convenient not complicated and easy to add new staff members in and get using the system We love it

I don’t have any concerns about the software I have never had a problem

Hi Kara, Thank you for taking the time to leave us a review. We are so pleased that you find the software convenient and easy to use. Thank you for being a great Treatwell partner. Best, Treatwell

Easy to use Great stock take Good report system

Sometimes freezes Errors sometime appear in the screen

Hi Lara, Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go. Thanks for being a great partner. Best, Treatwell

It's very user friendly - functionality for both salon and customer are idiot proof

limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

Hi Tanja, Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly. We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager. Thank you for being a great partner. Best, Treatwell

I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you.

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

Hey Tinu, Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get. We love having you as a Treatwell partner. Best, Treatwell