Refract Reviews - Pros & Cons, Ratings & more

Fathom

Dialpad

Bitrix24

Gong.io

Chorus

ExecVision

SocialChorus

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings and demos. Refracts platform allows for a jump in rep performance & development by identifying them key moments during sales calls which will return successful outcomes.

Refract

Android

Web-based

iPad

iPhone

Director

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

Vice President, Growth

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Development Consultant

Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all  help me offer much more to my clients and enables me to stand out from the crowd.

Managing Director/ Founder

From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way.

Sales Manager

It will give staff confidence in their abilities whilst supporting them in areas they may require support and training.

Sales and Customer Retention Director

The transcripts of the calls is poor and was a key function that was purchased.

Sales Director

I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.

Head Of Business Development

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing.

Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. [SENSITIVE CONTENT HIDDEN] & the entire team are great.

Undeniable value on par with big competitors, for a fraction of the cost

The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors.  From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way.

A Coaching Platform for both Companies or Trainers'

Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place.

Incredible support, needs a bit more time to bake.

My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise  now was more about me not taking time out to test it.

The platform is brilliant and easy to use.

I'm updated regularly on new features etc, which all  help me offer much more to my clients and enables me to stand out from the crowd.

Must say a big thank you to [SENSITIVE CONTENT HIDDEN] my customer account manager who is FABULOUS :)

A tool to guarantee transformation on sales calls

The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage.

Great Product... Great People

Since using Refract we have seen a month on month improvement through our agents calls.  The type of conversations have now become more consultative and less transactional and this has resulted in better Sales opportunities with fantastic results.  Everyone has embraced this tool and has now become part of our working day/week and coaching has become an exciting and enjoyable part of our role with amazing results.

A Must Have

Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps.

Best Tool

Refract has helped each client who has utilized the tool.  When sales reps and leaders are having conversations often believe "think" they are executing company process and are consistent.  However until calls are broken down and dissected it then provides the ultimate clarity to make necessary changes to further drive revenue.

Solid product that gets results

The best of the best. 

Overall, it is starting to support our coaching, but it has took time to get to this stage, due to issues with integration of calls, issues with insights etc.  Now it is up and running, we are able to coach more specifically. For us to be able to get full value for money, it would require more accurate speech to text transcription and "You vs. Them"

Not quite getting the best from Refract.... yet!!

Although, I haven't used this feature yet, I'm excited about having field salespeople record calls (on their smartphone) for their manager to use in providing feedback.  The manager's feedback is captured on Refract and so are my comments on coaching the manager.

Coaching the Sales Manager.

Refract are very customer focused and linked in with our ethos of being hassle free, they make you feel welcome for any question or help you need and never made you feel stupid if you haven't just got to doing it yet which all us manager struggle with when there is so much to do.  [SENSITIVE CONTENT HIDDEN] is fantastic and provides such a level of support that she excels many other companies dealt with, I hope she is paid well! 

Review Of Refract

From scoping discussion through to implementation and beyond our experience has been very positive. We have pretty unique needs as a business and we've worked collaboratively with the Refract team to make the system really work for us. The software has changed our coaching culture, we've become far more dynamic and agile in the way we support the development of our people.    

The initial onboarding was very nice and professional. After implementing the software it has slowed down a little with communications. 

Tool for coaching sales calls

Fantastic, great implementation and support with my dedicated account manager [SENSITIVE CONTENT HIDDEN].

A must for coaches 

From a customer service point of view the level of support from our account manager has been superb. Business days are extremely busy and getting into new routines  can be challenging but having that constant contact will make this work. From a business point of view it will improve the service we are providing our clients and give our consultants the opportunity to grow

Powerful practical and easy to workwith

As a fast growth SaaS business, it's critical that we get our new sales hires ramped up to speed as quick as possible. Refract has allowed us to shape and define our team's messages & pitch and also get new starters engaged with how we sell Receptive from the day they start.

Crucial for any SaaS business growing a sales team

Thanks for the positive review Hannah. It's great to read that you're onboarding new hires so quickly with the platform. Shaping and monitoring a team's message becomes so much easier with Refract.

We really appreciate the great feedback and thank you for being a Refract customer.

Refract allows me to remotely review, feedback and coach my sales team's performances in providing online demonstrations of our SaaS product. As an early adopter, I found the early version a little tricky to setup initially myself, but the team there were quickly on hand and once I had ran one campaign I found it very easy to replicate. I'd highly recommend this tool for any Sales or business leader working with digital products sold online. What a delight. 

Great tool for sales coaching and feedback

My advice is that to make the most of this software internal processes and commitment are key.  The poor transcriptions lets the product down but we appreciate that this will improve with advancements in technology.  The team are supportive and willing to work with internal teams to implement.

Refract Reviews

Suggested alternatives

Pros and cons

24 reviews