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Refract

The sales training tool that identifies key mistakes

(2)

Refract Reviews

Overall rating

4.4

/5

24

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.68/10

Reviews by rating

Pros and cons

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.
Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.
Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.
The transcripts of the calls is poor and was a key function that was purchased.
I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.
Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).
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24 reviews

Recommended