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Refract Logo
Refract
4.4
(24)

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The sales training tool that identifies key mistakes

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(2)

Refract Pricing, Features, Reviews and Alternatives

Refract product overview

Price starts from

50

Per month

Per Feature

What is Refract?

Refract unlocks the black box of revenue intelligence - analysing calls, demos and meetings to level jump rep performance,accelerate revenue and successful outcomes and deliver strategic business intelligence locked in conversations.

Key benefits of using Refract

• Refract allows sales managers to coach their teams in a virtual environment through a web-based video sharing platform.

• Managers can add tags and comments to a particular section of the video and share only the relevant video clip with a brief description.

• All video, audio and mini clips are stored in a central repository from where it can be accessed by the users anytime later, in case they miss the current session.

• Using Refract's scorecards, campaign organizers can assign scores to individual participants based on their level of participation and use those scores for peer comparison or group analysis.

• The solution offers individual and group dashboards to analyze their strength and weakness and customize learning plans for everyone accordingly.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online
Webinars
Videos

Refract pricing information

Value for money

4.5

/5

24

Starting from

50

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Refract features

Functionality

4.1

/5

24

Total features

35

5 categories

Most valued features by users

Activity Dashboard
Data Import/Export
Collaboration Tools
Performance Metrics
Archiving & Retention
Assessment Management
Built-in Course Authoring
Call List Management

Functionality contenders

Refract users reviews

Overall Rating

4.4

/5

24

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.68/10
Rating distribution

5

4

3

2

1

14

6

4

0

0

Pros
The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.
Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.
Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.
Cons
The transcripts of the calls is poor and was a key function that was purchased.
I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.
Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

Overall rating contenders

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Walter C.

Management Consulting, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Tool

Reviewed 4 years ago

Refract improves the effectiveness of coaching and allows me to quickly hear the challenges of the reps.

Pros

The flexibility of the software allows me and my clients many options in using the platform for coaching, training, and self analysis. The training is not just online, but live and available. Awesome.

Cons

It does not work to call directly out of all CRMs, but that seems to be changing.

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Dan L.

Automotive, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Undeniable value on par with big competitors, for a fraction of the cost

Reviewed 2 years ago

Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. [SENSITIVE CONTENT HIDDEN] & the entire team are great.

Pros

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process & score people on their ability to work it when it comes to sales & success team conversations.

Cons

Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing & effective.

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Aaron R.

Education Management, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Incredible support, needs a bit more time to bake.

Reviewed 4 years ago

Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place.

Pros

The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call)

Cons

As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training

NB
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Neil B.

Computer Software, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Coaching Platform for both Companies or Trainers'

Reviewed 2 years ago

The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way.

Pros

Analytics, Scenario Challenges, On-Boarding, Content Uploads

Cons

UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing

AB
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Audrey B.

Education Management, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A tool to guarantee transformation on sales calls

Reviewed 2 years ago

My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to [SENSITIVE CONTENT HIDDEN] my customer account manager who is FABULOUS :)

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY.

Cons

Nothing. Totally happy with it. Just wish I'd found it earlier!

Refract FAQs

Q. What type of pricing plans does Refract offer?

Refract has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Refract?

Refract has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Refract support?

Refract supports the following languages:
English

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Q. Does Refract support mobile devices?

Refract supports the following devices:
Android, iPad, iPhone

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Q. Does Refract offer an API?

No, Refract does not have an API available.

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Q. What level of support does Refract offer?

Refract offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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