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Gong vs Rilla Comparison (2026)

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Gong

Rilla

Overview

Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month. The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

No screenshots yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

561

467

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

4.8

369

311

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

Pros

“It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.”

Darby C.

Account Executive

“I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.”

Marissa W.

Senior Account Executive

“The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).”

Kyle P.

COO

Pros

“I appreciate the ease of recording appointments and walk-ins, as it allows for me to be more present with potential customers and I can upload the notes with ease to the CRM afterwards.”

Xavier M.

Sales Assistant

“Also very useful from the coaching perspective, as my sales manager reviews 2-3 of my appointments weekly and leaves notes for me on where I'm doing well and how to improve.”

Xavier M.

Sales Assistant

“It captures the reality of what’s actually being said in the field, then breaks it down into actionable data—talk ratios, keyword usage, objection handling, and coaching moments—so feedback is specific and objective instead of based on gut feel.”

Mike G.

VP of Sales

Cons

“Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.”

Angie P.

VP, Revenue

“This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.”

Neel P.

Sales Operations Manager

“However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.”

Neel P.

Sales Operations Manager

Cons

“I do wish that the transcription was more accurate, as it sometimes does not pick up on certain parts of my conversation with a client and then I get a lower score because of it, and it will occasionally add random cuss words to the transcription at times.”

Xavier M.

Sales Assistant

“Ai speech to text is still learning and not 100% accurate, this does result in some doubt as to accuracy of the Ai in giving feedback.”

Matthew E.

CRM Manager

“ai bot notes are not always accurate to the conversation that is had with the customer.”

chad d.

general manager