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BeyondTrust Remote Support vs ISL Light Comparison (2026)

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Good recommendations?

BeyondTrust Remote Support

ISL Light

Overview

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

1995

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

16.9

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.3K

538

116

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

4.7

779

592

176

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”

Sebastián Q.

Cybersecurity Manager SR

“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”

Vince L.

Director Application Development

“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”

David N.

IT Operations Manager

Pros

“silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups”

Joze V.

general manager

“I also like the strong focus on security and privacy, which gives me confidence when working remotely.”

GŽ

Gregor Ž.

Professional Worker

“There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users.”

GŽ

Gregor Ž.

Professional Worker

Cons

“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”

Sebastián Q.

Cybersecurity Manager SR

“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”

Terris B.

Web Support

“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”

Subba R.

Manager Operations

Cons

“File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.”

David B.

System Technician

“Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely”

Anthony D.

Director

“Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer”

Andraž C.

IT Director