ManageEngine Mobile Device Manager Plus Features

The low cost of entry is the best I found out there. We primarily use our MDM to put devices in multi-app kiosk mode. ME MDM provides us with everything we need in an MDM at an unbeatable price! And, here's a story about my experience with ManageEngine's top-notch technical support .... At first launch of the MDM, we discovered the app wasn't 100% compatible with our devices, because they were running a non-updatable older Android OS (ver 4.4.2). ME immediately went to work to figure out the problem. After about one month of testing and tweaking, their app developers delivered a fix and the app's successive version have all worked perfectly since. They truly put the customer first!

Honestly, I have no complaints about this app. But, to be fair, we're light users of the app...we only use it's geo-tracking and kiosk mode features. So, we've never put every feature of the app to the test. There may be a downside out there somewhere, but I haven't found one yet.

Hello Bill, We're happy to know that MDM has helped you with your device management needs. In case of future issues, you can write to us at mdmcloud-support@manageengine.com

The product has a plethora of features. It is compatible with both iOS and Android devices. This is something that many products don't have. Support is very responsive.

The interface is a bit confusing. You have to go "fishing" to find where various settings are because there is a quite a bit of duplication throughout the interface. Several of the tabs along the top should be combined.

We are considering moving 100 mobile licenses to Manage Engine's MDM from another MDM solely for the content management features. No one else seemed to have what we were looking for. Content stored on the cloud, I can assign it to groups and add devices to those groups, so that only the devices I want receive the content they need (we use during Language Exams, with multiple exams happening at the same time, it was a nightmare to manually upload the files to each devices, to then have to clear them and reupload files between exams

Not much yet, still in a trial phase, haven't found anything that our previous MDM had that this doesn't? For now having trouble finding a better way to manage the home screen layout, but I see it being a feature for the Pro version, so I might just need to unlock that yet

Platform is very easy to use and very intuitive in comparison with other MDS, many variety of ways to complete enrollment process supporting most important operating systems, new features are added continually and support is good.

Some issues in my particular case randomly some android devices request the set passcode according to the policy, but event the passcode si set MDM agent request once and once again so the devices keep blocked. It happens juts in a very few cases in group of devices with same model android OS version and MDM agent.

Hello Alberto, Greetings from ManageEngine! Regarding your issue about Android passcode policy, I've opened a support ticket for the same to fix it at the earnest. In case of future queries, you can mail us at mdmcloud-support@manageengine.com

Quick deployment for changes, tracks assets, full lock down kiosk modes, customer service willing to listen and make corrections as needed

OS updates for Android not fully available.

It was very easy to use apple business manager along with the mobile device management system to enroll as well as distripute apps to my companies Ipads. We will be continuing to monitor our Ipads through their system as our company grows.

There wasn't anything I overly disliked about the software, I found the free trial period was pretty short other then asking for extensions which I found ManageEngine to be very good about. I am also at a smaller company and only managing 10 devices at this point however they charge for a minimum of 26 devices once the trial period is over.

It has a lot of features for the price. Amazing options available that you have to pay a lot more for from other vendors for example containerizing is something that was great to find on it since most do not have it. Kiosk mode, works with all major platforms, black and white list options auditing reports and asset management were all options we liked.

It did not consistently push software out to users and it was cluttered for the interface.

Hello Bruce, Greetings from ManageEngine! Could you elaborate on what issues you faced with app distribution and where exactly do you feel we can improve our UI/UX? You can write to us at mdmcloud-support@manageengine.com

Great good features that most MDM/EMM solutions have, excellent web-based managing consoles, good customer support very easily reachable by chat, everything at a convenient price.

Reports have space for improvement. Even though it provides good pre-configured reports, many times flexible and SQL-like interaction is valued by IT Managers. This becomes relevant during this age of data analysis and data mining to improve the enterprise mobility operation of the organization.

I love the form and function of this MDM, It has all of the functions of other MDM's in a much more user-friendly interface.

Training costs seem to be a bit high, but could be broken down more.

Greetings from ManageEngine! Thank you for using our product! We've different tiered training programs to cater to organizations of all sizes. In case of any future concerns, you can reach out to us at mdmcloud-support@manageengine.com

ManageEngine MDM goes beyond the features of other MDM solutions, offering comprehensive device management, effortless app distribution, robust security, and more, all under one roof. Even non-technical users will find it a breeze to use. Whether you're managing Android, iOS, or Windows devices, ManageEngine MDM has you covered, providing seamless control across all platforms. Say goodbye to manual app installation! ManageEngine MDM lets you distribute apps automatically across any device, saving you valuable time and resources.

While easy to use, the web console's interface could benefit from a bit of modernization. It's not a deal-breaker, but a fresh look would be nice.

The knowledge base is great and very helpful in getting started. Onboarding devices and deploying configurations is fairly easy. Having the depth in capability in one MDM to manage Windows, MacBooks and Ipads is very useful

There are many overlapping methods for use and this redundancy creates wastes of time in learning how to use the software. Deploying configurations takes too long even here in the office with strong network speeds.

There is a lot of automation to adding new equipment to your console. You can manually add or use Samsung Knox, NFC Enrollment. We track Tablets, cell phones and other devices.

Other than a little faster GPS location updating and a bit quirky QRC registrations, there are literally no cons to talk about.

ManageEngine customer service is amazing, they're very polite, helpful and responsive. The system itself works well, it has a lot of features and is relatively easy to navigate.

The process of getting set up is somewhat complex, but I think that's true of most similar systems. I would like more base configurations, but they're not too hard to create once you've got the hang of it. There aren't a ton of options for managing Apple devices, but that's more of an Apple problem than anything else.

Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping you with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.

I like how easy it is to manage company devices, whether it's Apple, Android, or other. You can completely control a device remotely, going so far as to geo-locate it, disable it, wipe it, and even just reset the lock PIN remotely.

The only con I have is navigating the menus can be a little confusing sometimes. Occasionally, you'll find the device only to realize you were in the Enrollment tab and not the Device Management tab, and be unable to push apps to a phone for that small reason.

ManageEngine Mobile Device Manager Plus is loaded with options. I use the MDM system to manage multiple, mission-critical, devices and cannot afford problems. Thankfully, I have experienced no issues and can rest easy while the MDM looks after things for me. As well, the staff at ManageEngine are quick to respond and provide many training opportunities. I highly recommend ManageEngine MDM.

Because ManageEngine offers so many options, it can be confusing to navigate. However, training videos are available and always free.

Easy Setup and deployment. Ongoing management and changes are straight forward as well.

Integrations with 3rd party MSP tools are not available

Greetings from ManageEngine! Thanks for using our product. Kindly mention which product you want us to integrate with? You can write to us at mdmcloud-support@manageengine.com.

User-Friendly Interface: The user interface is intuitive and user-friendly. Setting up and managing devices has never been easier.

nothing because they are improving and even they modify in their mdm for our needs

Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping you with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.

Easy to setup with a relatively straightforward dashboard layout. Where as a handful of other MDMs I have trialed are a bit overly-feature rich and have awkwardly placed menus, ManageEngine's MDM layout is one that makes sense, and integrates all of the things that a school district like ours needs. While trialing this product on a half dozen android tablets, they were a breeze to lock down, and...

Read more

Only a couple concerns with the product itself. For some, the policy profile layout can be a bit overwhelming for some. We only have 5 schools, but certain things require a new profile for each minor change, like 1 profile for each WiFi profile you have to deploy, and each webclip requires its own as well. While straight forward, it can get make the profiles page a bit messy as you keep adding...

Read more

Hello Maximilian, Greetings from ManageEngine! We'll consider your feedback and look into ways to ease profile management. Could you elaborate on the difficulty faced during remote control as well as app/profile syncing on devices, so that we can work on the same. In case of future queries you can mail us at mdmcloud-support@manageengine.com

I like this product due to multiple reasons, including ease of setup and administration, user friendly application, quick enrollment of IOS and android devices, less expensive when you are comparing with other products, remote administration capabilities etc.

To be frank, I am still using this product and I am so much satisfied with it, Hence I don't remember any drawbacks of this application until now.

Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping you with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.

1) Does not rely on access to an internal server, which greatly improves our ability to manage the devices. 2) Reactionary geofencing is powerful for devices that should not be roaming 3) Multiple App Versions of a single app would allow for easier testing access 4) Naturally provides KB articles for suggested fixes when an issue is encountered 5) Allows for out-of-the-box setups for VPN configurations than our current solution

1)Requires a user be assigned to each device (Can be done on enrollment). Nearly 1000 of our devices are assigned to our individual stores nationally, not any single user. We will have to create dummy users for each store location and tie the devices to them. 2) A user can wipe any additional information loaded to a device, such as asset tag # etc. by resetting all content and settings on their own...

Read more

The application management feature on this device is very nice. Once you have all the profiles/apps setup for a group it is very easy to deploy.

Walkthroughs are a bit lacking. Videos are very segmented and use speach to text instead of having a live narrator. It makes me wonder about customer support if they're not willing to invest in proper walkthrough videos on their products. I chose to use the cloud management option, and it seems to work pretty well.

Easy management of the device fleet, use of the application on several devices at once, the possibility of remote user support, secure work with samsung knox, quick resolution of the issue when contacting support.

Sometimes there are problems with installing the application with apk files (not from the Google store), the appearance of bugs in new versions when updating.

Greetings from ManageEngine! Thank you for using our product! Can you please elaborate on the issue you are facing with installing APK files? You can write to us at mdmcloud-support@manageengine.com

ManageEngine has significantly streamlined device management in our school. With this solution, we're able to efficiently oversee and control all student devices from a single platform. This centralized approach has undoubtedly enhanced our ability to maintain a secure and organized digital environment.

However, there are notable drawbacks. One issue we frequently encounter is the need for manual synchronization of devices after updating policies. This manual process can be time-consuming and disrupts the seamless management experience we expect from a mobile device management solution. Additionally, we've observed instances where students have been able to circumvent device controls, posing security risks and undermining the effectiveness of the platform.

I love that it offers robust solutions for all OS and platforms. It is relatively easy for one technology fluent individual to setup and deploy. The free trial is generous and provides full access to all features. It tightly integrates with Google Workspace.

Some of the support documentation needs to be updated. The web interface can be a little confusing, and some feature menus can be difficult to locate. For about half my devices it was necessary to go through the enrollment process two times to get good results. Medium level learning curve.

Greetings from ManageEngine! Thanks for using the product. We will forward this feedback to the concerned team. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.