Overall we are pleased and excited to utilize ManageEngine on a daily basis.
We recently implemented ManageEngine to easily manage our devices, create uniformity, and enhance security. After using the product for roughly a month now, we are very please with the results. Our team quickly embraced the idea's and have had great success. The front end interface is clutter free and customizable. The backend offers an abundance of control and analytics. We love the ability to remotely manage our devices including remote control when needed. Lastly, small business prices under 26 devices is FREE.
Customer service lacks due to lengthy response times and language barriers. While chat support is available, it can be difficult to communicate the problem/solution. In addition, when phoning for support or sales, the phone system is difficult couple with extended wait times.
Likelihood to recommend: 9/10
Wonderful tool We have been able to get rid of two other applications doing the same thing.
Ease of setup. I have been setting up our MDM and it has been very easy and user friendly.
Login being able to get directly to the cloud login is a bit tricky but I believe its because I am still in the trial.
Likelihood to recommend: 8/10
I like that the management is all web/cloud-based, so it can be accessed from anywhere. I like the ability to have devices in groups and to push out apps/app updates, profiles, etc. on a per-group basis. We have multiple satellite locations, and the groups perfect for that.
I don't like the overall clunkiness of the web interface. I don't like that it doesn't resize very well based on the size of your browser window (I use Chrome) even when there is clearly white space that it can fill in. I don't like that you have to re-assign devices from the Enrollment tab, but you can only see the Serial Number on the Inventory tab, so I have to switch back and forth to make sure I have the right device.
Greetings from ManageEngine!
We'll consider your feedback and work on the interface.
In case of future queries you can mail us at email@example.com
Likelihood to recommend: 5/10
easy to use not complicated
easy to implement user-friendly interfaces each step has a guideline below how to operate
some products are not inter-connected Desktop central to Asset explorer if it was connected it will be a powerful tool
Likelihood to recommend: 9/10
We recently had an experience where an employees personal vehicle was stolen with our company asset inside the vehicle. We were able to provide the police live tracking of the vehicle where the criminals were pulled over and arrested less than 2 hours after it was stolen. We also love the ability for the company of providing options to improve their software such as announcement features for us.
Quick deployment for changes, tracks assets, full lock down kiosk modes, customer service willing to listen and make corrections as needed
OS updates for Android not fully available.
Likelihood to recommend: 10/10
On-Premises and SaaS versions are available for ManageEngine Mobile Device Manager Plus.
Pricing is based on the number of devices to be managed.
Cloud Version: $2 per device, per month
Monthly and Annual Subscription based pricing are available.
On-premises: $15 per device, per year
Annual Subscription and Perpetual Pricing models are available.