usecure Reviews

End user really like it, I’ve been using Usecure from a previous employment and highly recommended to my new work place.

The reporting could be better but I assume they will improve this part of it .

Thanks for the review, Ludovic :) Great to hear your end-users are liking the training. We have more reporting features planned on our roadmap - make sure you follow us on LinkedIn and are subscribed to our newsletter to be notified! - Jordan.

Training is simple and easy to understand, making it more impactful. We also like that it provides other tools to help our clients understand/manage their cyber security using the breach scans and policy management.

I'd like to see more features of MSP Management to be able to track participating and scores from a higher level rather than having to log into each company.

Hi Lauren, Thank you for leaving a review! Great to hear that you're finding the training approach easy to understand, as well as enjoying uBreach and uPolicy. I'll pass on your feedback internally re: more MSP features for tracking participation and scores on a higher level. - Jordan.

refreshes users n the courses often course are easy to do but easy to remember also

integrating with new users through microsoft so we dont have to add them

* Phishing simulators with the ability to make custom campaigns. * Phishing reporting button integration for Outlook. * Automated enrollment via Office 365 and automated phishing/training courses

* No ability to export metrics as PDF * Would like an API to interact with. * Some actions that I would expect be available from the uPhish/uLearn admin pages are only accessible as an context menu item in the Users page.

Thanks for reviewing usecure! Great to hear you're happy with the feature set, price point and our (human) support. We'll make sure to pass on your feedback to our Dev team :) - Jordan.

The ease of use an clear reporting make uSecure a standout product in comparison to other products. Even so it still delivers a lot of great features

Some more detailed reporting needs to be dropped out to Excel to achieve. However there are easy to use build in export tools to achieve this with.

Thank you for your review, Nigel! Fantastic to hear you're happy with the ease-of-use and clarity of reporting. We'll pass on your feedback to our Development team re: more detailed Excel reporting. - Jordan.

Ease of use and the features that are included within the packages. I have found that a lot of clients like the fact that you don't need to bolt on a load of services at extra cost - what you see is what you get. With other products, such as webroot, when I demo the product clients like all the features but are discourage that everything comes at a cost.

The UI can be a bit difficult to navigate when you first use the product. A lot of the time is spend trying to find your way around.

What I like most about the service is that is straightforward to setup, use and administer while still providing an excellent set of human risk management tools that is continually improving.

It would good to have the ability for delegated administrators to provide administration to a subset of users without giving admin access to all.

Fake phishing tools and the great training that is not too onerous on staff's time, but gets over that really important messages about data security and cyber health

Reporting. We'd love to give our customers a visual report that you get on the dashboard. The reports are very poor

The initial risk survey. It creates a profile for each user and then works on upskilling where they are weak. Its a true set and forget. all i need to do is add the user to the software and assign the inital survey and then i do not need to look at them again ever as the system takes over.

it doesnt handle multiple companies well. I have two comanies and theres an admin user workaround thats a little clunky. should be easier to create and manage multiple branding/email templates

Very easy to use. Truly helps evaluate risk across the company.

The reports—they can't be downloaded and are not very UI/UX pretty, also can't download the risk report. The auto-enrollment of users in failed simulation to courses.

Thank you for leaving a usecure review! It's great to hear you're finding the platform easy to use and that it's helping you evaluate your company's risk. We do have a number of reporting improvements planned on our road map. Make sure you follow our LinkedIn page and are signed up to our newsletter to stay up-to-date on new releases :) - Jordan

We do get feedback from our users that they have learned something new - which is great. The software is good at prioritising the correct courses if a user has a 'weak' point in their knowledge.

The questions quite often relate to working in coffee shops and remote working, whereas these do not often apply to our users. It would be good if we could choose the "type" of user as they don't enjoy answering questions that don't and won't ever apply to them.

Hi Adam, Thank you for your review - Great to hear your users are finding value in/learning from our courses, as well as the knowledge gap analysis approach. I will pass your feedback on internally re: the "type" of user option and more applicable work scenarios. - Jordan.

Easy to use, intuitive to navigate and setup.

The training can be a little simple, while video is the popular form for training some forms of interaction would also be of benefit to engage users

Hi Alan, Thanks for the review! Great to hear you're finding usecure intuitive and easy to use/set up. I'll make sure to pass your feedback on internally re: the courses content. - Jordan.

This product is really easy to use, an admin can learn to use this app in less than a week. The interface is intuitive and even though we use it primarily for phishing simulations, the other functions like Breach scan or online courses are interesting and we plan to use them in the future as well.

Only thing I don't like about this app is the funkcionality of adding more users via .csv file. We're mostly using this feature but this automated adding of users doesn't work for groups. So if some of our customers wants to divide a lot of their employees into a number of groups, it has to be made by hand.

Thank you for leaving a review :) It's great to hear you're finding usecure easy to use and administrate, as well as enjoying the UI. I will pass on your feedback to our development team re: adding more users via .csv file. - Jordan.

Ease of deployment and use. It transformed training our users from a tick box exercise into something that benefits both the user and the organisation.

Would love access to an expanded range of official training material that covers additional subjects outside of Cyber like H&S.

Hi Andrea, Thank you for your review! We've designed usecure to be as simple to deploy and manage as possible, so it's fantastic to hear you're finding it this way. I will pass on your feedback re: additional training subjects to our content team, too. - Jordan.

Very easy to set up, with powerful course-completion reports, confidence in the quality of the courses and phishing testing.

Nothing we can think of at the price point offered.

As a web platform very easy to access the product, set up administrators and roll out to all staff. Thereafter the product has been easy to learn and understand and we have implemented it for Uphishing, ULearn, UPolicy in particular and the MI is excellent.

We have nothing but positives about the software to date.

Great Functionality - Easy to use and extremely effective. The customer service is also fantastic - Nihil has certainly made the use of this product very easy.

usres do not have their own portals to track their own progress or redownload certificates.

Le cycle de formation Ulearn adapté à chaque utilisateur en fonction de ses connaissances, pouvoir choisir la périodicité, le fait de pouvoir lancer des fausses campagnes de phishing intéressent de nombreux dirigeants.

Les traductions parfois approximatives des textes en français, la non-possibilité d'imprimer les résultats (graphiques en forme de toiles d'araignées notamment) sous forme de PDF à envoyer à nos clients. Peu d'intérêt de la part de nos clients pour le moment pour les chartes informatiques.

Hi Christelle, Thank you for leaving a review - it's brilliant to hear that you've found the tailored AutoEnrol process effective, as well as the uPhish simulated phishing tool. I will pass on your feedback re: the French translations to our localisation team. PDF report downloads are currently planned on our road map - we'll be notifying partners via our email newsletter once this is released, so keep an eye out :) - Jordan.

The human risk report is a great prospecting tool and the training is short and powerful.

I would like to have an automated process for capturing additional users for human risk report.

We selected uSecure because of its simplicity, other security awareness training solutions we do have become overcomplicated and overloaded with content. The evaluation, trial and deployment process is great!

At the moment additional reporting options are critical to allow us to demonstrate the power of the solution and what it is doing for customers.

Easy to use navigation. Responsive, helpful customer support.

For larger businesses, group assignment for users is an incredibly manual process. However, still recommend this product highly for Cyber Education & Awareness.

Hi Jacob, Thanks for your review - nice to hear you're happy with the navigation and responsive live chat support. I'll pass your feedback onto the Development team re: the manual group assignment process. - Jordan.

The cybersecurity training software is simple to use for administrators and users. With one simple cybersecurity training per month our clients can greatly improve their cybersecurity awareness. We can also do optional email phishing campaign tests which is great. Our clients find a lot of value in this product. We see good adoption and get good feedback from our client user base. The software is also very cost effective which makes room for good reseller margins (for MSPs like us). We are really glad we made the decision to use uSecure

It would be nice to have integration with our MSP software (Syncro) so that we could automatically add/remove users.

Our colleagues seem to actually enjoy the training, and indulge in some inter-departmental competition too.

We do have a Polish department (following a recent acquisition), and the ones with poor English would benefit if they could use is more for training

Hi Colin, Brilliant to hear your colleagues are enjoying the training - sounds like some healthy internal competition! Nice to hear the feedback on our live chat support, too. I will pass on your feedback to our content team re: Polish training courses. - Jordan.

Easy to use and create on content if needed but has a lot of courses out of the box.

None found as yet, we have found it has catered for all our needs.

Easy to meet our need for ongoing regular training to keep awareness high, plus features for Phishing sims and policy management are a welcome bonus.

Sometimes (very rarely) the content is a little generic and may not represent best practice in our own particular environment.