Riskified Pricing, Features, Reviews & Comparison of Alternatives

Riskified

eCommerce revenue protection & fraud prevention platform

4.69/5 (26 reviews)

Riskified overview

What is Riskified?

Riskified is an eCommerce revenue protection and fraud prevention platform which helps businesses increase conversions and block fraud from login to checkout with account protection, payment authorization, dynamic checkout tools, and more. Riskified’s account protection technology helps prevent ATO attacks (account takeovers) and ensures bad actors do not exploit loyalty programs. It also protects sales promotions and customer data. Payment authorization tools serve to route exempt orders to TRA and remove any bad orders from the bank review.

Riskified uses machine-learning algorithms to instantly recognize good customers and filter out the bad with complete chargeback guarantee. Riskified enables merchants to safely approve more orders, expand internationally and cut down the costs of fraud - all while streamlining the customer experience. Dynamic checkout capabilities allow users to adjust the customer’s checkout experience based on the shopper’s risk profile, as well as offer customers multiple ways to verify their purchase. Riskified supports Deco, an alternative payment solution that lets customers complete purchases even when the bank declines their transaction. Automated chargeback representment helps overturn incorrectly-decided disputes to reclaim payments, enabling users to approve good orders and reduce repeat friendly fraud attempts.
www.riskified.com

Pricing

Starting from
$0.01/month
Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, China, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Riskified screenshot: Gain real-time insight into how many transactions have been approved, declined, or cancelledRiskified : Nanoleaf case studyRiskified screenshot: Understand why a transaction has been declined and marked as fraudulent

Riskified reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.7
  4.6
Justin Machus

Added security

Used daily for 2+ years
Reviewed 2018-09-10
Review Source: Capterra

Solid! Great customer service and support.

Pros
Knowing that our orders are double checked for fraud is priceless. As a small business, we can’t afford bad transactions.

Cons
I’m not crazy about the new layout with the homepage. I liked it before when you could see the orders immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Riskified is our best tool to fight fraud

Used daily for 1-2 years
Reviewed 2018-09-10
Review Source: Capterra

Overall Riskified has been a great addition to our tools. We have been able to eliminate the exposure to online fraud. Capture more legitimate sales without frustrating customers by having fraud filtering turned way up. And even felt comfortable enough to begin to explore business opportunities in other countries without having to worry about the exposure to fraud.

Pros
I like that it was a pretty simple integration. The Riskified controls we are able to implement for order filtering were very helpful and set up for us by the Riskified implementation team. We are able to set what orders we want evaluated and which ones should pass right through. The chargeback claim process is seamless. We have not had many, but occasionally one will slip by Riskified. We are able to easily submit all the required documentation to Riskified through the platform and we get the money back because it is backed by Riskified's guarantee.

Cons
I wish there was a bit more manual control over the order review. We do run into occasions where we are talking with a customer and are 100% that they are legitimate and Riskified will not let the order go through for different reasons. We end up having to place this order directly in our ERP to work around the Riskified system. It would be nice if there was a way to force an order through their system knowing that it will not be protected. Because of the way the filtering is set it is sometimes hard to get it just right so that you are not denying legit orders but still catching the fraud. It takes some time and tweaking to get this just right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dillon Shoe

Riskified Review

Used daily for 6-12 months
Reviewed 2018-09-11
Review Source: Capterra

Pros
How quickly it can approve orders once they are submitted through Shopify

Cons
When you go to resubmit something with the additional information you cannot pin attachments and if you email customer support they are rarely ever any help at all and reply with scripted messages that do not answer any of my questions. Customer support needs to be improved a lot with live chat or something to make it to where you can talk to people who will reply on a time sensitive basis

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Anonymous

Best Pogram for Fraud Control we have tried so far

Used daily for 1-2 years
Reviewed 2019-01-04
Review Source: Capterra

With Riskified we have been able to help us to get rid of a huge amount of manual work, not only on the fraud control part but also dealing with all the paperwork from charge backs and claims which have help us to focus our energy and people in the areas that really needed it

Pros
We have implemented Riskified more than a year ago and we are very happy with the results. The program is very quick to give you a decision regarding the risk of orders and the results are very accurate which made us eliminate lots of hours of manual work. The dashboard is very clear and easy to read so anyone in any department can read it and understand what's going on in a minute. The customer service/support team is great as they are always available to give you information/feedback regarding the different queries and are very fast to answer.

Cons
It takes a while for ''Riskified'' to learn the way your business work and your customer's behaviors so you might experience some inconveniences regarding orders and customers. Another point of improvement would be to be able to flag orders that are not financial/credit card frauds but you don't want in your system (recurrent orders with product complaint or lost parcels) Might not be the best option for small business as price is high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert Fuks

Great proprietary software

Used daily for 1-2 years
Reviewed 2018-09-17
Review Source: Capterra

Great response time for any questions or concerns, couldn't be happier...

Pros
I like the ease of use, and incredible functionality of the service, we haven't had a charge-back worry for over a year, it's pretty impeccable!

Cons
There are very few misses from the software of customers conducting "friendly" fraud, if there's anything friendly about fraud to begin with, that the software doesn't pick up, and these customers claim they do not receive their packages, even though tracking shows successful delivery, or some that claim that the package came in empty, though the packages do not show signs of tempering, nor the carrier reported those as delivered with signs of damage... Wish the software knew how to avoid approving these types of transactions, as they are not covered by Riskified, but these instances happen very rarely, so not the biggest deal to be honest...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Riskified pricing

Starting from
$0.01/month
Pricing options
Subscription
View Pricing Plans

Pricing depends on online sales volume, industry & the user's unique risk profile. Contact Riskified for pricing information.

Riskified features

API
Activity Dashboard
eCommerce Management

Access Control (84 other apps)
Automatic Notifications (101 other apps)
Content Management (127 other apps)
Custom Forms (88 other apps)
Customizable Branding (149 other apps)
Customizable Templates (151 other apps)
Data Import/Export (121 other apps)
Drag & Drop Interface (115 other apps)
Electronic Payments (106 other apps)
Order Management (88 other apps)
Product Catalog (99 other apps)
Reporting & Statistics (116 other apps)
SEO Management (89 other apps)
Search Functionality (106 other apps)
Social Media Integration (89 other apps)
Third Party Integration (179 other apps)
Website Management (87 other apps)

Videos and tutorials

Additional information for Riskified

Key features of Riskified

  • AI & Machine Learning Technology
  • Account Protection
  • Alternate Payments
  • Automated Chargeback Representment
  • Chargeback Guarantee
  • Chargeback Liability
  • Custom Fraud Parameters
  • Customer Data Protection
  • Dynamic Checkout
  • Elastic Linking & Behavioural Analytics
  • Fraud Detection
  • Identity Verification
  • Pattern Recognition
  • Payment Authorization
  • Performance Tracking
  • Real-Time Decisions
  • Risk Management
  • Scalable Solution
  • Transaction Approval
  • eCommerce Trends
View All Features

Benefits

• Riskified offers a full suite of conversion-oriented tools (dynamic checkout, representment, chargeback guarantee, etc.) designed to prevent fraud and losses during each stage of the online purchase process - from account login to checkout.

• Recognize good orders instantly and prevent false declines with chargeback guarantee. Riskified takes full liability on all approvals and decisions.

• Machine-learning technology instantly identifies and filters out fraudulent shoppers to help streamline the journey of the legitimate customer.

• The dashboard enables users to track real-time performance data and gain actionable insight into eCommerce trends.

• Riskified offers a scalable solution capable of adapting to meet the constantly evolving needs of a growing business.