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Salsify

Product Experience Management (PXM) Software

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Salsify Pricing, Features, Reviews and Alternatives

Salsify product overview

What is Salsify?

Salsify PXM software unites the functionality of product information management (PIM) and digital asset management (DAM) platforms, alongside robust syndication capabilities and actionable insights to help brands deliver their consumers continually great product experiences anywhere they shop online.

Key benefits of using Salsify

Salsify turns delivering true product experiences online from an administrative burden to a competitive advantage. Salsify provides all the tools your brand needs to easily create superior product content, quickly and simply publish that content out to your retail partners, and gather actionable insights to constantly improve on discoverability and sell-through.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Videos
Webinars
Documentation
In Person

Salsify pricing information

Value for money

4.3

/5

30

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salsify features

Functionality

4.5

/5

30

Total features

44

9 categories

Most valued features by users

API
Content Management
Access Controls/Permissions
SEO Management
Search/Filter
Collaboration Tools
Cataloging/Categorization
Inventory Management

Functionality contenders

Salsify users reviews

Overall Rating

4.5

/5

30

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

17

12

1

0

0

Pros
Insights is helpful, and the customer service team is fairly responsive. Once they do get back to you, they usually have the answer you are looking for which is great.

AR

Anonymous Reviewer

Salsify has been a great addition in our workflow, and we'd recommend it.
AvatarImg

Jake C.

The best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.

AR

Anonymous Reviewer

Cons
We were having a horrible time trying to keep up with content demand from dozens of retailers all with different systems.

ML

Marisa L.

If you type a part number quickly, the site lags, and cannot find the item. I usually edit the URL in the address bar to go directly to the page I'm looking for.

AM

Adam M.

Occasionally, the screen will reload to a blank. Difficult to replicate but happens from time to time (perhaps while under heavy load?).

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible power for a multi-channel world.

Reviewed 4 years ago

Effectively manage large product content portfolio with lower resources.

Pros

There are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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This needs some work for how much they want you to pay.

Reviewed 10 months ago

We were looking for a managed system that gave us a few key components when creating and editing products. The overall experience is, in a word, "Okay" they don't really bring anything to the table that others don't already have. We found the calculated properties are exceptional and are the only reason that they won in our trials. Unfortunately, the management system is slow and tedious, but the...

Pros

Of all of the Product Information Management options, Salsify checked all of the boxes. We have the ability to Bulk update products and their properties in a couple of ways. We are able to organize our products however we want. The calculated properties are critical to our workflow and are easy to build/use. The import and export features are fantastic.

Cons

You will be using the import/export features more often than the salsify editors. It takes 3-4 clicks and 2-3 page loads to edit a product's information. Or an entire export-edit-import process. The GUI looks outdated, is slow to navigate, and, in some places, not intuitive. The Rich Text editors lack basic text editing. The support team is slow, usually taking 2-3 days to respond. The onboarding process is a tedious process that is full of meetings and bureaucratic nonsense. Salsify requires a third-party consulting firm to be your onboarding partner and it's not included in the already hefty price tag. (attempting to add another $16k in our case).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool to host all product data

Reviewed 3 years ago

Salsify is a great tool to use and store all product content and other product information. Insights is helpful, and the customer service team is fairly responsive. Once they do get back to you, they usually have the answer you are looking for which is great.

Pros

The best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.

Cons

Not all connections are direct API, meaning we have to export the uploads and send them directly to customers. If there were more direct connections, it'd make adding new products much easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great quality and support

Reviewed 6 years ago

In using Salsify I have been extremely impressed with the quality and support that we have received. They continue to add more features and functions to the site all the time. Due to the large amount of data that we are dealing with it is great to be able to bring it all together, however my wish (if possible) would be to find a more streamlined process to bring it all together and to get onboarded more quickly, easily and efficiently.

Pros

I like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.

Cons

I would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.

Vendor response

Hi Kowanda- Thanks for the feedback. We're looking forward to the onsite training we've been planning over these last few weeks. Dedicating time like this will allow our customer champions to dive deep on your product content goals and help your team be successful with Salsify.  As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY. I¿ve also sent you an email directly with the above info.  Looking forward to meeting you in person! Best, Kate Roda

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

100% The Best PIM / DAM you will ever need

Reviewed 6 years ago

I've used Salsify for over 3 years and can truly say that it is the best PIM / DAM I've seen and used.

Pros

The software is agile and easy to use. It's extremely easy to connect API's to nearly any format or system. It is also very easy to build exports into retailer templates or any other type of template necessary. Any time I have a request for an update or change to the platform or need help, I receive help very quickly and implementations are put on their roadmap.

Cons

No true cons to the system per se, however it would be nice if they had a suggested set of fields to fill.

Salsify FAQs and common questions

Q. What type of pricing plans does Salsify offer?

Salsify has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Salsify?

Salsify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Salsify support?

Salsify supports the following languages:
Ukrainian, Spanish, Indonesian, Arabic, Korean, German, Italian, French, Dutch, Hebrew, Turkish, Chinese (Traditional), Portuguese, Hungarian, Chinese (Simplified), Japanese, Thai, Finnish, Norwegian (Bokmal), Polish, Swedish, Russian, Irish, Czech, English, Danish


Q. Does Salsify offer an API?

Yes, Salsify has an API available for use.


Q. What level of support does Salsify offer?

Salsify offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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