Salsify Pricing, Features, Reviews and Alternatives

There are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.

No cons were added to this review

Of all of the Product Information Management options, Salsify checked all of the boxes. We have the ability to Bulk update products and their properties in a couple of ways. We are able to organize our products however we want. The calculated properties are critical to our workflow and are easy to build/use. The import and export features are fantastic.

You will be using the import/export features more often than the salsify editors. It takes 3-4 clicks and 2-3 page loads to edit a product's information. Or an entire export-edit-import process. The GUI looks outdated, is slow to navigate, and, in some places, not intuitive. The Rich Text editors lack basic text editing. The support team is slow, usually taking 2-3 days to respond. The onboarding process is a tedious process that is full of meetings and bureaucratic nonsense. Salsify requires a third-party consulting firm to be your onboarding partner and it's not included in the already hefty price tag. (attempting to add another $16k in our case).

The software has good potential and covers the PIM use case, with an off-the-shelves approach

The vendor has a very bad level of service, it takes months to even have a conversation and get a quote. The setup, followed by them, was wrong but they didn't take responsibility and we had to do it all over again at our expense. Each new very small intervention has very high costs and unpredictable execution times, which has created considerable difficulties at the business level.Furthermore, the DAM-related features are really scarce.

The best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.

Not all connections are direct API, meaning we have to export the uploads and send them directly to customers. If there were more direct connections, it'd make adding new products much easier.

I like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.

I would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.

Hi Kowanda- Thanks for the feedback. We're looking forward to the onsite training we've been planning over these last few weeks. Dedicating time like this will allow our customer champions to dive deep on your product content goals and help your team be successful with Salsify.  As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY. I¿ve also sent you an email directly with the above info.  Looking forward to meeting you in person! Best, Kate Roda