StoryTap Pricing, Features, Reviews & Comparison of Alternatives

StoryTap

Turn Browsing Into Buying

5.0/5 (4 reviews)

StoryTap overview

What is StoryTap?

StoryTap is a cloud-based marketing platform designed to help businesses capture, manage, and share customer experience videos of products and services. The platform enables organizations to record reviews, suggestions, feedback, and more using interactive videos and distribute them across a variety of online channels including Google, YouTube, and their website.

StoryTap includes white-labeling capabilities, which allow enterprises to personalize the interface with custom logos and themes to establish brand identity with customers. The application includes Video SEO functionality, which enables marketers to automate video capturing procedures, manage legal rights, add closed captions, and review, curate, and post recordings across multiple social channels such as Facebook, LinkedIn, Twitter, Shopify, Amazon, and more. Customers can also record and send videos using mobile devices.

StoryTap conforms to Web Content Accessibility Guidelines (WCAG) 2.0, which lets users with disabilities like blindness, hearing loss, low vision, and cognitive limitations to record videos. Managers can also capture questions and answers for video Q&A, run email marketing campaigns, handle quality standards, and track results.
storytap.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
StoryTap screenshot: StoryTap home and statisticsStoryTap screenshot: StoryTap product page adminStoryTap screenshot: StoryTap video landing pageStoryTap screenshot: StoryTap email campaignsStoryTap screenshot: StoryTap help center

StoryTap reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Elijah van der Giessen

Give your community a voice

Used monthly for less than 6 months
Reviewed 2020-08-24
Review Source: Capterra

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros
I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19. The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons
Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Craig Leach

Video reviews made easy!

Used daily for 6-12 months
Reviewed 2020-08-25
Review Source: Capterra

It's great! Not only is the platform powerful and effective but the level of customer service provided by Bernadette and team is exactly the reason we love working with StoryTap.

Pros
StoryTap is a turnkey solution that has given us the ability to easily and quickly integrate video reviews/testimonials/Q&As into our marketing strategy. What we really like about using StoryTap is the authenticity of the people submitting the videos. These aren't overly produced, highly polished videos - we get real people speaking truthfully about our services, and for us, no amount of marketing dollars can achieve the same, honest result.

Cons
Customizing the video player to match our web properties was a bit tricky. Fortunately, the folks at StoryTap connected us with technical support who guided us through setup and embedding without issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lori Crump

Easy and Impactful!

Used weekly for less than 6 months
Reviewed 2020-09-14
Review Source: Capterra

The support staff at Story Tap are super helpful and jumped on several calls with us in the early stages to ensure we knew how to operate the platform and get the most out of the service.

Pros
It was super easy to set up and put live on our website. The Story Tap platform is really intuitive and I like how easy it is to navigate and find which video's we need to use. I also really love the automation. It's such a seamless process and doesn't interfere with our other email marketing systems.

Cons
We really have nothing bad to say about this software, it exceeded our expectations!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cpmpr McCargar

Best customer video review platform!

Used occasionally for less than 6 months
Reviewed 2020-08-24
Review Source: Capterra

Pros
Easy to use platform for authentic video reviews. StoryTap customer service made the process for on-boarding and collecting video reviews seamless.

Cons
I haven't had a single issue using the StoryTap platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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StoryTap pricing

Pricing options
Subscription
View Pricing Plans

Contact Left Stuff for pricing details.

StoryTap features

Customizable Branding
SEO Management
Social Media Integration
Third Party Integration

API (313 other apps)
Access Control (99 other apps)
Activity Dashboard (163 other apps)
Automatic Notifications (115 other apps)
Content Management (153 other apps)
Customizable Templates (185 other apps)
Data Import/Export (148 other apps)
Drag & Drop Interface (137 other apps)
Electronic Payments (116 other apps)
Order Management (110 other apps)
Product Catalog (114 other apps)
Reporting & Statistics (146 other apps)
Search Functionality (132 other apps)
Template Management (105 other apps)
Website Management (104 other apps)
eCommerce Management (115 other apps)

Additional information for StoryTap

Key features of StoryTap

  • Brand Overlay
  • Closed Captions
  • Rapid Creation
  • Social Sharing
View All Features

Benefits

Increase website traffic with Video SEO
Increase brand trust and engagement
Drive conversions with CTAs from video landing pages
Reduce customer inquiries
Expert video support to ensure you get quality, on-brand videos