Alternatives to StoryTap
Explore a recommended list of StoryTap alternatives for your business in 2020. Compare alternatives to StoryTap side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Video making platform for businesses of all sizes
World's First DIY Video Personalization Platform
What users mention about Hippo VideoSee all reviews
It has an excellent integration with other platforms like YouTube or facebook. It is very easy to use, with just a few touches you can create very good videos with your cell phone.
I like the amazing tools included in Hippo Video- everything I need to create an amazing video tutorial and for marketing purposes.
I am very happy to use with this service and love to recomended my friends to use this.
Net Promoter Score & customer feedback collection
What users mention about RetentlySee all reviews
I felt good about how my customers thought of my business, but it was wonderful to see it in print.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Cloud-based customer experience management platform
What users mention about Swell CXSee all reviews
The return on investment has been outstanding. Swell is an awesome company to work with.
Ease of use and immediate results. Customer support is very helpful and want you to succeed.
Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients.
Reputation marketing with reviews, social & SEO tools
What users mention about NiceJobSee all reviews
Nice job puts it right in front of them with a text, super easy. I love it I recommend it to any friend so have who own their own companies because it has been so great for us.
Nice Job integrates perfectly with my scheduling software so it makes receiving reviews very easy. Customer Service is top notch.
Fabulous customer service and the value of this product is amazing. The time saved in the review process alone more than pays for the product.
The pioneer and market leader in Experience Management
What users mention about MedalliaSee all reviews
The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Multi-channel survey & feedback platform
What users mention about Zonka FeedbackSee all reviews
Super easy to set up on our own. Can completely customize for different needs with any type of questions which works great for multiple teams.
We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.
Review management, reputation software, feedback & webchat
What users mention about PodiumSee all reviews
They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract.
It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
The Leading Online Video Creation Platform for Businesses
What users mention about Promo.comSee all reviews
I appreciate the ease of use, the variety of clips, and the numerous, fantastic music choices. M not a videographer, and do not have sophisticated equipment or software for making great videos.
In my first 24 hours of use, I had two questions which were expertly handled by the 24/7 chat reps. I could not have been more pleased. A really pleasant surprise.
It’s perfect for my business and for task I have to do. My customers are also very happyI’m just proud for this.
Feedback analysis for customer experience
What users mention about KeatextSee all reviews
Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis.
I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing.
Easy-to-use rather it is fun app that will make you love you work.
Customer engagement tool for omnichannel communication
Customer experience management (CXM) platform
What users mention about Qualtrics CustomerXMSee all reviews
Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).
The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
Close the loop on every customer interaction.
What users mention about LiaCXSee all reviews
I would highly recommend Intouch because of the great one on one customer care and support.
Great features, great support, easy to use, reasonable price.
Best feature is the Ease of use. Product navigation is very easy-to-use.
Great customer service starts with better help desk software
What users mention about LiveAgentSee all reviews
Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.
I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service.
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Video capturing platform for collecting customer testimonial
Video distribution software with real-time analytics
Video Content Management and Lecture Recording Solution
Video intelligence for data collection & insight creation
What users mention about LivingLensSee all reviews
Their support is simply amazing. Whenever I've reached out for help they have been quick to respond and patiently walked me through the issue.
Great customer service and support and the tool has evolved into a great video capture research application.
LivingLens offers great features to be able to use video open ends as quantifiable data - especially like the transcription capabilities.
Digital asset management and content distribution platform
What users mention about ImagenSee all reviews
The team are also super helpful and always happy to help whenever I contact them, they explain things clearly and concisely.
The key to perfect usability is the metadata for each media record. So once this is all set up then it is a charm to use.
The Support team is great and really responsive. In terms of the portal the ease of use for admin - to manage users and groups etc - is great.
Review generation & reputation monitoring tool
What users mention about GetMoreReviewsSee all reviews
We are pleased with the ability to invite folks to review and grateful for those who have. We wish we could make it easier for more folks to participate.
It's nice, and it boosts our reviews, which are extremely important in today's market of internet browsing to determine who you want to do business with.
If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.
Online video hosting software for sales & marketing teams
Video management solution powered by artificial intelligence
What users mention about MagistoSee all reviews
It has been a super easy and fun way to create video for our online presence when we don't know what the heck we are doing.
What I like about Magisto is that they have a great library with great themes, great music, and a relatively easy to use platform.
It was good i enjoyed this software i would recommend it to every body its easy in use and its features and functions are awesome.
Video hosting, uploading, streaming, and sharing solution
What users mention about VimeoSee all reviews
I love how vimeo is so slick. It is easy to use, intuitive, easy to share content privately or publicly and always seems to know what beautiful videos i want to browse.
Vimeo is a stable, easy to use and professional platform for uploading my work. I can link my video straight into my wix website, which is seamless and very helpful.
It also an amazing place to look at other creative work: you can find inspiration and idea for all your ideas and projects.
Video management software for YouTube channels
What users mention about TubeBuddySee all reviews
The free version is amazing s imagine how good paid versions are. You get so much analytic information that you can take better decisions when creating content.
While uploading it also suggest you the best keywords for your video which can help you rank better on YouTube as well as on Google search.
It also helps to see your video performance in deep and you can also check your competitors keywords on similar videos which will again increase your chances to get on top of search.
Video management and digital conferencing for education
What users mention about YuJaSee all reviews
The product is great, but the customer services is even better--exceptional. Issues are addressed immediately, expediently, and SUCCESSFULLY.
I think the ease of use and the ability to ingest multiple different formats makes this product excellent.
They are top notch and go above and beyond to help our faculty, staff, and students. I love how fast video hits the cloud ts processed.
Video marketing and lead generation platform
What users mention about CoolixSee all reviews
I am happy to support this team as they have the talent and ambition to keep improving Coolix.
I was impressed with the unique interactive features of the product and how seamlessly integrated they were into the experience.
The ease of use is amazing and its really revolutionizing our concept of video.
Review management for Google, Facebook and more
What users mention about ReputologySee all reviews
The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.
We have enjoyed working with our rep to help better understand the product and tailor it to fit our needs. They've been very responsive and receptive of feedback.
Much more competitive price than other software solutions and saved our team a great deal of time.
Personalized video marketing platform
Intelligent video hosting
Live streaming and management portal for big organizations.
A video platform to create, host, manage, and measure videos
What users mention about WistiaSee all reviews
It is very user friendly and intuitive. The staff at Wistia are awesome and responsive to inquiries.
Quick and easy way for our videographer to share videos on our team and for us marketers to put it up on the website. Wistia is a good growing company and always improving.
Customization options are very limited and if you are looking to incorporate your unique ideas, you might find yourself stuck and confused.
Video messaging tool for more clear, effective communication
What users mention about BombBombSee all reviews
I am going on month number three of my service not working and i have to initiate any contact to even get an update, which has been 'we're working on it' every time. HORRIBLE CUSTOMER SERVICE.
My brokerage had a BombBomb Rep come talk to us about all it has to offer. It seems like they have some great tools and what we tried for free were great articles.
I love the ease and the fact that they keep improving it. M not using BombBomb like I could be, there's SO much more to it then just the one-off video emails I currently do.
Business Video Hosting and Analytics
What users mention about VidyardSee all reviews
The analytics VidYard captures is simply addictive (in a great way), providing great information about who, when, and their experience with the videos. Competitive price and fast customer service.
This is such a great tool to separate good salespeople from great salespeople. I love putting a personal touch in my emails with a video to my prospects.
I love how easy it is to stand out from the sea of emails with a personalized video. Vidyard makes the process of creating these videos easy, and I love the integration with Salesloft.
Customer experience management for retail & service chains
Multi-channel Net Promoter Score (NPS) survey software
Professional reviews management with full Google integration
Kiosk solution for customer service feedback collection
Multi-channel customer relations management platform
Cloud-based customer engagement application
Customer experience analytics software
What users mention about Webex Experience ManagementSee all reviews
As a company, Cloud Cherry are keen to please and always looking for improvement to help their customers get the most out of an excellent system for the price.
Fantastic experience from a committed team. The exemplify what customer care should be.
Overall experience has been great. The customer service is suburb and it is user friendly.
Track customer satisfaction to know their contentment level.
Send Net Promoter Score (NPS) surveys to customers
A simple solution for online reviews
Customer experience management platform for B2B companies
What users mention about CustomerGaugeSee all reviews
From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about.
The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve.
Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program.
Turn customer feedback into business opportunities
Build better products with intelligent product feedback
What users mention about UserVoiceSee all reviews
After all, this product is all about getting feedback on your product. If you have a poor "reporting" software, it'll reflect poorly on your product.
But, if you have only English speaking customers, for example...then I wholeheartedly recommend UserVoice. It's an amazing system for the right Support Use Case.
We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
The fastest way to collect feedback from customers
What users mention about SurvicateSee all reviews
Really good, allows us to greater understand our customers and their pains and how we can solve them.
I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit).
White-labeled review marketing platform for agencies & SEOs
What users mention about Grade.usSee all reviews
I love the fact that it is my least expensive piece of software, but it's the one my clients like the best.
We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review.
Techs are great and knowledgable. SENSITIVE CONTENT HIDDEN] does an outstanding job.
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
What users mention about NicereplySee all reviews
The system is nice to have, a great way to see feedback on any customer service. You can see what you have done great and what you need to work on.
I love how easy it makes it to track customer satisfaction. It also has an awesome rewards feature that you can implement for your team, to give them pizza or gift cards.
I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.
Yotpo, the leading eCommerce marketing platform.
What users mention about YotpoSee all reviews
Awesome to be able to reply to reviews. With the rich snippet for Google, it really helps your rankings GO UP.
Helps me secure more reviews with ease for my longboard website. Interface is easy to interact with and makes it easy for both users and shop owners.
In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
Customer feedback & feature request management
What users mention about CannySee all reviews
It shows that we care about what our users want. And that helps build customer loyalty.
Canny is the best product - we reviewed them all and are delighted that we selected Canny.
I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.
Behavior Analytics for any business selling online.
What users mention about HotjarSee all reviews
Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
It's a great tool to analyse behavior and understand my users, it's amazing the number of things you can do.
My overall experience has been fantastic. The recordings are top quality and there are plenty of additional features and functions for those who want more.
Customer engagement software for feedback & online reviews
What users mention about Listen360See all reviews
L360 provides a great platform to help manage my reviews and allows me to address customer concerns and compliments. Lots of data to help identify trends and react as needed.
Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
Its super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly.
Online video management platform
Video production platform for live streaming
The Leading Video Platform
What users mention about KalturaSee all reviews
Streaming was fast with no glitches. I got my work done quickly thanks to their excellent streaming quality.
Kaltura is a valuable tool that integrates wonderfully with Canvas LMS. We have it set up for Teachers and Students to upload and publish videos.
The tutorial showed buttons and functions that were not available on the version I was working with so the tutorial was frustrating at times.
Platform to build marketing, sales pitch, & news videos
What users mention about BIGVUSee all reviews
The benefits of this far outweigh my one issue. I am pleased with the product and very much looking forward to getting more proficient with it.
Overall I love using this app as it is super simple for a YouTuber.
I have found this product to be simple to use with a clean user friendly interface. It works exactly as advertised.
Video's Most Interactive Platform
What users mention about VidGridSee all reviews
The new interactive features are in the beta stage. I have input many questions and there are weird formatting errors once the questions are finalized.
I loved the ease of operation. Having used cumbersome systems, I found Ilos very easy to use and so did my students.
M afraid new customers may not be so patient. And it depends on how quickly they get this problem fixed whether we will continue a third year.
Online video & animation platform
What users mention about Renderforest VideoSee all reviews
I liked the majority of templates and the ease of use, also the UI and UX are just terrific and gives you an enjoyable experience, it's like you're playing with it rather than doing a tedious job.
I highly recommend you get on that free trial first and see if you like it because it saved me a huge some of money having a third party do this for me on a few of our video projects.
Save you lots of time because there is lots of templates to chose from. Also it is easy to use and the support team is amazing, they reply very quickly to the inquiries.
Custom video editing platform
What users mention about InVideoSee all reviews
Runs very smoothly and there is amazing chat support. I like that they are always adding templates so i always have inspiration.
The team is constantly upgrading the product, the customer support is fast, responsive and nice. The app itself is easy to use and has lots of great templates.
It's easy to use, has a lot of nice features and makes the lives of any marketer/advertiser really really easy. You can create awesome videos in just minutes.
Online video creation tool for everyone
What users mention about MoovlySee all reviews
There's far too many glitches and problems that their tech team is unable to correct efficiently. It's a very pricey software that does not work well.
This software was so bad I forgot I had this trash until they got me on an auto-renewal. Of course, this company being what they are... far from understanding but hey that's life right.
Customer service has been very responsive, and the help center has easy to follow steps to resolve my problems. I am enjoying using Moovly.
Professional video creation platform
What users mention about RocketiumSee all reviews
I love how flexible Rocketium is to create the right kind of videos for your needs. I also love their templates which can often be enough to simply swap out images and text for your own.
I like mostly the confidence that the entrepreneur community has in this product. It lets me know that once I get the hang of it, it will be well worth the investment.
I find Rocketium very intuitive and flexible. A great product with a fantastic customer service.
Reputation management software for handling guest reviews
Drive Customer Engagement
Reputation management software for handling customer reviews
Accelerate Revenues with Customer Engagement Management
What users mention about TotangoSee all reviews
The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
I how easy it is to customize some aspects. I like the ability to create segments.
The ease of use, ability to quickly and easy customize email campaigns and reports.
Multi-channel customer feedback collection with NPS scoring
What users mention about DelightedSee all reviews
Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.
Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.
Client satisfaction solution
What users mention about CentercodeSee all reviews
The efficiency of Centercode is fantastic. Once people experienced it, they recognize the efficiency and great tools and options and love to make use of it.
First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.
It is easy to respond back to them with our findings and solutions. Centercode support is extremely friendly and helpful anytime we have questions for them.
Conversational survey tool
What users mention about SurveySparrowSee all reviews
Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.
Mobile-friendly survey management platform
What users mention about SurveyLegendSee all reviews
I love how SurveyLegend combines ease of use with beautiful aesthetics. This is a survey I actually enjoyed creating and wanted to put in front of my customers.
The ability to create surveys with different features is great. I think its more appealing to customers and allows you to create based on those you are trying to reach.
I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website.
Customer and employee experience management platform.
What users mention about SoGoSurveySee all reviews
Overall I have found SoGo to be an easy to use and reliable product with a very attractive price. They are by far more responsive than any of the other companies I've used.
It was very easy to use. It had a lot of great features in the free version, but I'm interested in upgrading for some of the more advanced features.
I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms.
AI-powered customer feedback analysis
Artificial Intelligence-based knowledge management solution
Simplifying Business Communication
Cloud-based Help Desk & Customer Support Platform
What users mention about ZendeskSee all reviews
Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history.
The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets.
I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Online reputation management
What users mention about BirdEyeSee all reviews
Customer service has been fantastic. I love the fact that we can view our reviews all in one spot and not have to go search and hunt for them on different platforms.
The ease of use is one of the best features other than the integration to different POS systems and Google. The new Google Analytics is awesome and Inbox is one of my favorite features.
Our business had an issue with online reputation/review management. Through years of neglecting in addressing this issue, it just piled up with more and more negative reviews.
QA Software for scoring (Calls/email/chat/social)
What users mention about ScorebuddySee all reviews
On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.
Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments.
Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.
Online video maker for marketing and communications
Cloud-based video making and editing software
What users mention about BiteableSee all reviews
Great for more professional settings but for us, it didn't do what we needed it to, we need fun and engaging this has more serious feel.
My computer has a good AMD graphics processor and video card and 12 GB of RAM. It outputs nice videos and has templates to create them easily.
Not perfect, but one of the best tools in the industry.
Video making platform for businesses
What users mention about VyondSee all reviews
It has been a great experience and enhances the learning experience even more. M really excited about creating videos for learning.
So aside from the software bugs and poor customer service, let's dive into the problems with the features.
So it definitely will save you money in the long run, especially if you only need a few videos. Videos is the best way to connect with customers, so it's becoming more of a necessity these days.
Free cloud-based platform for creating and editing videos
Marketing metric tools for optimizing eCommerce experiences
Net Promoter Score (NPS) survey platform
Cloud-based messaging and conversational AI platform
Market research solution for organizations
Digital customer experience management software
Customer experience, feedback and survey management software
Cloud-based video streaming platform
Cloud-based video management solution for service providers
Custom video channel creation and streaming platform
Live streaming and video content management tool
Video creation platform for recording customer reviews
Web-based business broadcasting platform
All-in-one customer service solution
Online survey & feedback management platform
All-in-one customer feedback management platform
Enterprise Feedback Management System
Feedback that works for you
Forum-based customer feedback collection & prioritization