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YDEA
5
6
4
11
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Italian CRM tool to handle customer service operations
Table of Contents
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YDEA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
YDEA overview
What is YDEA?
Ydea is an Italian customer relationship management (CRM) software designed to help businesses provide technical assistance to customers and handle sales orders. The centralized dashboard enables sales teams to manage leads and convert them into business opportunities.
Sales teams can utilize the customer service system to prepare technicians interventions rounds through the ticketing system, view them on the map, and send intervention reports via email and mobile devices. Using Ydea’s agenda module, employees can schedule appointments and conduct telemarketing activities. The application allows administrators to organize warehouses by creating predefined price lists of items and services. Customers can also utilize the built-in customer portal to submit assistance tickets and track the requested support.
Ydea facilitates integration with BusinessCUBE, an enterprise resource planning (ERP) system to automatically synchronize leads, personal data, orders, invoices, and more. Ydea offers a project management solution, which enables employees to plan and create projects using Gantt charts and track their real-time progress.
YDEA’s user interface
YDEA reviews
Overall rating
4.4
/5
17
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.94/10
5
4
3
2
1
6
11
0
0
0
Who uses YDEA?
Based on 17 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
YDEA's key features
Most critical features, based on insights from YDEA users:
All YDEA features
Features rating:
YDEA alternatives
YDEA
Starting from
15
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
YDEA pricing
Value for money rating:
Starting from
15
Per month
User opinions about YDEA price and value
Value for money rating:
YDEA integrations (2)
Integrations rated by users
We looked at 17 user reviews to identify which products are mentioned as YDEA integrations and how users feel about them.
Integration rating: 5.0 (1)
“merged to Word. For many clients I setup what I call a 3-D merge. Where it would first merge which documents, then merge contact information into the selected documents. A really great thing.”
Micky R.
Operations Manager
Integration rating: 5.0 (1)
“The integration with Mailchimp is important because it allows you to automatically collect and manage email subscribers from your website, making it easier to run email marketing campaigns, send updates, and stay connected with customers without manu”
Nikole C.
permit tech
YDEA support options
Typical customers
Platforms supported
Support options
Training options