Arbyn - 2026 Pricing, Features, Reviews & Alternatives

Arbyn is an AI-powered customer service and sales agent purpose-built for Shopify stores. It autonomously handles inbound email and live chat by reading customer messages, accessing real-time store data, and drafting or sending responses in the merchant’s brand voice.

Upon installation from the Shopify App Store, Arbyn automatically integrates and reads the store’s orders, product catalog, policies, shipping zones, and related data—eliminating the need for manual knowledge-base creation or extensive configuration. Most merchants can go live in minutes.

The system begins in shadow mode for the first approximately 50 conversations. In this phase, Arbyn drafts replies for merchant review and approval or editing. It learns the store’s communication style, vocabulary, tone, and preferred response length (Voice Fingerprint) from these interactions. Once calibrated and signed off, it transitions to autonomous operation while remaining under merchant control.

Arbyn performs a wide range of support actions directly inside Shopify. It can update shipping addresses independently. For money-related or fulfillment actions order cancellations, refunds, discounts, gift cards, reships, and returns it prepares the action and requires single-tap merchant approval before executing it in Shopify and confirming the outcome to the customer. It also supports photo-verified returns (reading customer-submitted images of damaged items, wrong products, or labels), order status lookups (WISMO), gift card and store credit balance checks, and intelligent escalation of complex or sensitive cases.

Safety and control features are central to the platform. Merchants can set refund ceilings (per refund and per day/channel), define escalation rules for triggers such as legal mentions, chargebacks, or high-value orders, and use confidence scoring so that low-confidence drafts are automatically routed for human review rather than sent. A kill switch allows instant pausing of all channels from the dashboard. Every action is logged to the relevant Shopify order timeline for full auditability. Custom rules engines let merchants define, in plain language, exactly which actions Arbyn is permitted to take.

On the sales side, Arbyn functions as a revenue-generating agent within the same conversations. It delivers product recommendations, builds and surfaces bundles, recovers abandoned carts (when a shopper initiates chat), supports upsells, and attributes closed revenue directly to Shopify orders. Dashboard metrics track attributed revenue, recovered carts, upsell conversions, and average order value lift.

Arbyn currently supports email (via Gmail, Outlook, or custom-domain forwarding) and an on-site live chat widget. Support for Instagram DMs, Facebook Messenger, and SMS is planned. It automatically detects the customer’s language and replies in 21 languages. Analytics cover response times, resolution rates, CSAT scores, sentiment, and sales performance.

Pricing is flat and predictable: a free Starter plan includes 150 AI conversations per month with full features; Growth is $59/month for 500 conversations; Agent is $99/month (or annual equivalent) for unlimited conversations. There are no per-ticket, per-resolution, or overage fees. Unlimited human conversations are always included.

Arbyn is designed for Shopify and Shopify Plus merchants who want an agent that does more than answer questions it resolves requests by taking real actions inside the store while keeping the merchant in control of financial decisions and brand voice. All actions remain transparent, logged, and reversible under the defined guardrails.