bKlug - 2026 Pricing, Features, Reviews & Alternatives

bKlug brings campaigns, sales and customer support together on WhatsApp using proprietary AI technology built for ecommerce. Integrated with Shopify, it connects customer outreach, product discovery, purchase assistance and post-purchase service while maintaining context across conversations.

When a customer responds to a campaign, the AI understands the offer behind the message and continues with relevant assistance. It also recognizes the website page or product that initiated a conversation, helping customers move from interest to purchase and support.

Campaigns and re-engagement

Create targeted WhatsApp campaigns with audience segmentation and campaign-aware AI replies. Reconnect with customers through abandoned-cart re-engagement and back-in-stock outreach. Preconfigured campaigns and workflows provide starting points for customization.

Product discovery and sales

Help shoppers find products through natural-language conversations, photo search and personalized recommendations, including suggestions based on purchases by customers with similar profiles. Answer product questions, recommend complementary items and build carts. Support purchase decisions with coupon offers, coupon application at checkout, payment information, estimated shipping costs and delivery times. Direct customers to Shopify checkout through a link.

Post-purchase support

Provide order tracking, proactive order and delivery notifications, answers to delivery questions and guidance on exchange policies. Keep supporting customers in the same WhatsApp conversation after the purchase.

CRM and human handoff

Manage customer records and conversations through a CRM built into Shopify. Team members can take over conversations, configure topic-based handoff rules and customize handoff messages. Pause or resume AI assistance for individual conversations or globally.

Store integration and knowledge

Give the AI access to product, brand, website and order information through the Shopify connection. Store information updates automatically as it changes, reducing duplicate maintenance.

Configurable AI behavior

Control opening messages, reply length, message splitting and recommendation rules. Define how and when to upsell or cross-sell, adjust sales pressure and specify words or phrases to avoid. Custom instructions let teams shape responses around their brand and business requirements.

Language and media capabilities

bKlug understands customer voice messages and images, sends product images and responds in the customer’s preferred language. Proprietary AI search supports product discovery within natural conversations.

Analytics and reporting

Monitor conversion rate, upsells and average order value from the dashboard to understand how customer conversations contribute to sales.