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FocalScope

Call center management software

Table of Contents

Is this product right for your business?

Find out with a

FocalScope - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

FocalScope overview

What is FocalScope?

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

FocalScope allows teams to classify, prioritize, and transfer service tickets across folders using the drag and drop functionality. Supervisors can also switch between chat sessions and convert conversations into follow-up tickets.

FocalScope offers an intelligent routing feature, which lets stakeholders automatically send chat requests to relevant individuals. Other features include click to dial, voicemail, call recording, phone queue management, and waiting greetings.

Starting price

9per user /
per month

Alternatives

with better value for money

FocalScope’s user interface

Ease of use rating:

5.0

(28)

FocalScope reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

Who uses FocalScope?

Based on 28 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Internet

Leisure, Travel & Tourism

Machinery

Retail

Others

Use cases

- Not enough reviews

FocalScope's key features

Most critical features, based on insights from FocalScope users:

Alerts/Escalation

5.0

(1)

Reporting/Analytics

5.0

(1)

Support ticket management

5.0

(1)

Real-Time notifications

5.0

(1)

Support ticket tracking

5.0

(1)

All FocalScope features

Features rating:

5.0

(28)

Help desk management

5.0

(1)

Performance metrics

(0)

Performance management

(0)

Outbound call center

(0)

Offline form

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Mobile app

(0)

Mobile access

(0)

Manual dialer

(0)

Macros/Templated responses

(0)

Live chat

(0)

Knowledge base management

(0)

IVR

(0)

IT asset management

(0)

Interaction tracking

(0)

Inbox management

(0)

Inbound call center

(0)

Geotargeting

(0)

File sharing

(0)

File management

(0)

Workflow management

(0)

Voice mail

(0)

Transfers/Routing

(0)

Transcripts/Chat history

(0)

Third-Party integrations

(0)

Surveys & feedback

(0)

Social media integration

(0)

Service level agreement (sla) management

(0)

Self service portal

(0)

Search/Filter

(0)

Screen sharing

(0)

Reporting & statistics

(0)

Real-Time monitoring

(0)

Real-time consumer-facing chat

(0)

Real-Time chat

(0)

Real-Time analytics

(0)

Queue management

(0)

Progressive dialer

(0)

Proactive chat

(0)

Prioritization

(0)

Predictive dialer

(0)

Callback scheduling

(0)

Call transfer

(0)

Call tracking

(0)

Call scripting

(0)

Call routing

(0)

Call reporting

(0)

Call recording

(0)

Call monitoring

(0)

Call logging

(0)

Call center management

(0)

Calendar management

(0)

Blended call center

(0)

Autoresponders

(0)

Automatic call distribution

(0)

Automated routing

(0)

Automated responses

(0)

API

(0)

AI copilot

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

Email templates

(0)

Email management

(0)

Drag & drop

(0)

Document storage

(0)

Data import/export

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customizable branding

(0)

Customer database

(0)

Contact management

(0)

Contact database

(0)

Computer telephony integration

(0)

Collaboration tools

(0)

Chatbot

(0)

Chat/Messaging

(0)

Canned responses

(0)

Campaign management

(0)

Caller id

(0)

FocalScope alternatives

FocalScope

5.0

(28)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Quickbase

4.4

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.1

Customer Support

4.3

FocalScope pricing

Value for money rating:

5.0

(28)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about FocalScope price and value

Value for money rating:

5.0

(28)

FocalScope integrations (4)

Top integrations

Shopify

SugarCRM

Solvemate

FocalScope support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live rep)

Training options

Documentation

In Person

Webinars

Live Online

FocalScope FAQs

Q. What type of pricing plans does FocalScope offer?

FocalScope has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of FocalScope?

FocalScope has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does FocalScope support?

FocalScope supports the following languages:
Danish, Dutch, English, French, German, Irish, Italian, Japanese, Portuguese, Spanish, Swedish

Q. Does FocalScope support mobile devices?

FocalScope supports the following devices:
Android, iPad, iPhone

Q. Does FocalScope offer an API?

Yes, FocalScope has an API available for use.

Q. What other apps does FocalScope integrate with?

FocalScope integrates with the following applications:
WhatsApp, SugarCRM, Shopify

Q. What level of support does FocalScope offer?

FocalScope offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

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