Solvemate Pricing, Features, Reviews & Alternatives

Solvemate

Enabling meaningful conversations.

4.58/5 (19 reviews)

Solvemate overview

What is Solvemate?

Our customer service automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. Solvemate’s unique contextual conversation engine approach means it learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market. We have a dedicated team to help you every step of the way with industry-specific best practices to ensure you see value within weeks. Brands benefit from a highly personalized, real-time self-service experience that increases customer satisfaction, reduces costs, and offers actionable customer service insights. Solvemate has empowered innovative, growing companies to improve their customer experience and is trusted by brands such as On Running, musicMagpie, egym, and JustPark. Learn more at solvemate.com.
www.solvemate.com

Pricing

Starting from
€349/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil

Supported languages

English, Spanish, Swedish, Chinese (Traditional), Irish and 21 other languages, French, Russian, Hebrew, Japanese, Polish, Norwegian (Bokmal), Indonesian, Czech, Hungarian, Dutch, Ukrainian, Danish, Korean, German, Arabic, Finnish, Italian, Thai, Turkish, Chinese (Simplified), Portuguese
Solvemate screenshot: No matter the language, timezone or channel - Solvemate’s chatbot is able to respond to every query 24/7 and find the right solution. Add your chatbot to your customers’ favourite channels and support them with the power of automation.The service automation platform your team will loveSolvemate screenshot: Solvemate natively integrates with your existing stack, without creating another silo. Make your chatbot the one-stop shop for your service. Route customers to the right agent by seamlessly looping them into the conversation.Solvemate screenshot: Keep working with the same tools. Solvemate integrates with any modern CRM system. It stores the chatbot transcripts in your backend system, and can hand over to your team via phone, live chat or a CRM-ticket, so your service team is always in the loop.Solvemate screenshot: Solvemate’s product was built to empower customer service teams from day 1. No IT needed to get started with your chatbot. And your bot will get smarter everyday via machine learning.Solvemate screenshot: Through Solvemate’s dashboard you can generate deep insights into the customer journey to further optimise your service experience. And Solvemate’s Customer Success team is there to provide market insights and guide you to become a true chatbot expert.

Solvemate user reviews

Excellent
11

Very good
8

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.1
  4.9
Rodolfo W.

Customization and customer care at the best!

Used occasionally for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

Pros
The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Cons
Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Miriam R.

A strong partner for innovative tool usage, bold novelties and to break new ground.

Used daily for less than 6 months
Reviewed 2020-07-07
Review Source: Capterra

As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news. This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground. Thanks for that great opportunity!

Pros
Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time. The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction. The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative. It was pure joy to launch this novalty together with Solvemate!

Cons
On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Katharina W.

Very intuitive tool to use not only for admins but also for customers!

Used weekly for 6-12 months
Reviewed 2018-07-18
Review Source: Capterra

Pros
The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily. Easy to modify and improve the chatbot's knowledge base after training. Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions. Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Cons
Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields. It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lea G.

A great tool and great people to work with

Used daily for less than 6 months
Reviewed 2020-06-16
Review Source: Capterra

We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm.

Pros
The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them). The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change. If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers.

Cons
The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive. I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Giorgio B.

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Used daily for 1-2 years
Reviewed 2018-07-26
Review Source: Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool. - Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

Pros
- Training the chatbot is fast and easy. - We went live in one month. - Easy to modify and improve the chatbot's knowledge base after training. - The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

Cons
- The most complex support requests still require a human agent to take over. - It can be hard to understand how the algorithm works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Solvemate pricing

Starting from
€349/month
Pricing options
Subscription
Free trial
View Pricing Plans

Service Essentials: €349/month includes 3 admin user accounts, 1 chatbot, 1.000 conversations/month

Team Plan: €800/month includes 5 admin user accounts, 3 chatbots, 2.500 conversations/month

Professional Plan: €1.600/month includes 10 admin user accounts, 5 chatbots, 5.000 conversations/month

Customer 360: €3.200/month includes 20 admin user accounts, 10 chatbots, 10.000 conversations/month

Custom: Get in touch for Unlimited admin user accounts, Unlimited chatbots, Unlimited conversations/month

Solvemate features

API
Alerts / Escalation
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
Self Service Portal
Surveys & Feedback

Activity Dashboard (151 other apps)
Alerts/Notifications (152 other apps)
Call Center Management (136 other apps)
Mobile Access (134 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (171 other apps)
Support Ticket Management (138 other apps)
Third Party Integrations (206 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Solvemate

Key features of Solvemate

  • Integrate anywhere
  • Chat functionality
  • Artificial intelligence (AI)
  • "What If" scenarios
  • Application integration
  • Automatic backup
  • Custom forms
  • Customizable branding
  • Instant messaging
  • Issue management
  • Two-factor authentication
  • Workflow integration
  • Escalation management
  • Feedback collection
  • API
  • Chat bot
  • Customer service integration
  • Support ticket tracking
  • Version control
  • Rules based algorithms
  • Customer experience management
  • Customer service analytics
View All Features

Benefits

Algorithm lead conversations with quick resolution time (average 12.4 sec)
Proactive training recommendations continuously improve precision and recall
Integrates into existing workflow to escalate difficult cases
Gain business insight with the analytics dashboard
Customize questions, colors, images, and forms to stay true to branding