Solvemate Pricing, Features, Reviews & Comparison of Alternatives

Solvemate

More than a chatbot. We improve your service experience.

4.7/5 (10 reviews)

Solvemate overview

Solvemate is the smarter Customer Service bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to the right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 20 seconds.
www.solvemate.com

Pricing

Starting from
€600/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 5 other markets, Europe, Germany, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Solvemate screenshot: Implement a Virtual Agent in a few days with minimum to no codingSolvemate - The future of customer service.Solvemate screenshot: Solvemate helps you develop Virtual Agents tailored to every vertical, from eCommerce to Banking

Solvemate reviews

Excellent
7

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.2
  4.9
Giorgio Baldelli

The interface is very intuitive and works much better than classic chatbots...Fast implementation!

Used daily for 1-2 years
Reviewed 2018-07-26
Review Source: Capterra

- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool. - Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.

Pros
- Training the chatbot is fast and easy. - We went live in one month. - Easy to modify and improve the chatbot's knowledge base after training. - The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.

Cons
- The most complex support requests still require a human agent to take over. - It can be hard to understand how the algorithm works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katharina Wolf

Very intuitive tool to use not only for admins but also for customers!

Used weekly for 6-12 months
Reviewed 2018-07-18
Review Source: Capterra

Pros
The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily. Easy to modify and improve the chatbot's knowledge base after training. Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions. Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.

Cons
Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields. It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Max Fischer

Amazing tool and Service - easy to learn and use - price/performance excellent

Used daily for less than 6 months
Reviewed 2017-11-17
Review Source: Capterra

Our service quality increased a lot

Pros
The "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes. We like the idea how it works and we really like the excellent support if we got any questions. Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too. During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!! In conclusion, we love "Fred" and we recommend it 100%. Price / performance ratio is excellent!

Cons
The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rodolfo Wu

Customization and customer care at the best!

Used occasionally for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.

Pros
The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.

Cons
Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sévanne JEHANNO

It's Worthy!

Used daily for 6-12 months
Reviewed 2018-11-20
Review Source: Capterra

Awesome staff, great product, customization options and features that can be created just for your personal use

Pros
- their team is always available to answer my questions and additional training if needed - easy to talk to and ready to adjust to your needs - improving their system frequently enough to stay relevant through your business' growth

Cons
- you need to get the logic at first, I don't have a very technical background, but once you get it, all good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Solvemate pricing

Starting from
€600/month
Pricing options
Subscription
View Pricing Plans

Team Plan: €600/month includes 1.000 conversations/month and 3 user accounts.

Professional Plan: €1.800/month includes 3.000 conversations/month and 10 user accounts.

Growth Plan: €3.600/month includes 7.000 conversations/month and 15 user accounts.

Solvemate features

API
Chat
Customizable Branding
Instant Messaging
Workflow Management

Activity Dashboard (92 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Contact History (73 other apps)
Email Integration (83 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Solvemate

Key features of Solvemate

  • Integrate anywhere
  • Chat functionality
  • Artificial intelligence (AI)
  • "What If" scenarios
  • Application integration
  • Automatic backup
  • Custom forms
  • Customizable branding
  • Instant messaging
  • Issue management
  • Two-factor authentication
  • Workflow integration
  • Escalation management
  • Feedback collection
  • API
  • Chat bot
  • Customer service integration
  • Support ticket tracking
  • Version control
  • Rules based algorithms
  • Customer experience management
  • Customer service analytics
View All Features

Benefits

Algorithm lead conversations with quick resolution time (average 12.4 sec)
Proactive training recommendations continuously improve precision and recall
Integrates into existing workflow to escalate difficult cases
Gain business insight with the analytics dashboard
Customize questions, colors, images, and forms to stay true to branding