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Google Pay
Payment processing application
Last updated: November 2024
Rating criteria
Reviews by rating
Vagaro
Stripe
SpotOn
Recommended
Gitte L.
Business Owner
Hospitality, 1-10 employees
Review source
Transcript
Gitte L.: Hi, my name is Gitte. I own a pet sitting company and I give Google Pay four out of five stars. And if you'd like to see more reviews like this, click the link below. Before I used Google Pay, I was using PayPal and I was using Apple Pay, and I just found that it didn't provide as much security as I like, and that's why I chose Google Pay. So, what I like the most about Google Pay and why I chose that is that it provides a virtual account number when you're using it, so that they don't see your own account number, which is really important to me. I'm always concerned about security. So, it was very easy for me to integrate Google Pay into my business. It was virtually no nothing to learn, no learning curve. I was able to set it up. The steps were easy and it synced so well with my Google accounts. My advice to people when they're starting to use Google Pay is just to make sure that you have a backup system, because there are times when the service will go down, and I just found it helpful to have some backup in case that happens. And also just to consider what type of phone that you're using when you're using Google Pay.
Ashutosh M.
Student
Computer & Network Security, self-employed
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Transcript
Ashutosh M.: Hi, my name is Ash. I'm a web developer. I would give four stars to Google Pay. For more reviews like this, click below. We were using Apple Pay and PayPal for our business, but when you are freelancing, as with developers, that wouldn't work out because it was not available in many countries like India, Pakistan, and things like that. But Google Pay is pretty much available globally. We chose Google Pay because the ease of use and it was so widespread, back home in India, in Canada, and US. So it's a really great software which is super intuitive to use. It was really easy to get started with Google Pay because so many people were already using it by the time we planned to integrate it into our systems. So on a scale of five, I would say it's four, with five being the easiest. My advice to anyone considering Google Pay would be try out all the other alternatives. That will absolutely give you an idea why you need to choose Google Pay. With the ease of use, it's really unmatched because Google has all the other softwares and their portfolio set looks pretty familiar and the UX is nice.
Amar Ć.
Online Media, 1-10 employees
Used weekly for 1-2 years
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What I like the most about Google Pay is that it's integrated into the Chrome browser, so I can have my credit card info inserted directly into the payment page. At the same time, it's secure since it doesn't store my card's CVC number, which I have to enter each time as a security measure.
Nothing specific comes to mind. So far, it has served me really well.
Carol H.
Real Estate, self-employed
Used weekly for 2+ years
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The ease of use was nice, but with their refusal to delete my credit card information, after I used it for what was needed. It now makes my credit card suseptible to unauthorized & spontaneous, unapproved uses. I used to be able to safely delete the credit card and go in, when I planned to use, afterwards always deleting the card and giving me peace-of-mind. NOW because I used it to pay a one-time offer for a subscriotion, which holds a different card, they insist to have an alternate card for renewals (even though I would NEVER renew through Google). This seems like a scam to get additional private credit card information, against my will. I will NEVER use Google for payments EVER again!!!
No pros were added to this review
No cons were added to this review
rohit pratap s.
Consumer Goods, 51-200 employees
Used daily for 2+ years
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my overall experience is super..only and only Google pay is a complete financial assistant , which make my life super relaxed and save my precious time . Amazing and smart Google Pay is doing great job in my life.
I am using this Google Pay from the last 5 years, the best ever experience...great system ..amazing.Always work like a financial assistant ,always ready for help.Amazing features.one of the best payment system in the world.
some time due technical reasons , i face some payment problems ...reasons are many like server busy or data problem or network problems.In such conditions, i face some problems ,especially when the mobile network is almost zero..but these problems come in one or two times in a year.Over all our financial assistant means Google Pay is doing great and amazing job.
ajit d.
Insurance, self-employed
Used daily for 2+ years
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Google pay is very much user-friendly as compared to many other payment apps available in my country. QR scanning is the most interesting feature I like in Google pay.
It took less time to solve the problem because to excellent customer support.5. User-friendly for both consumers and professionals.6Positive, I love using this app to send and receive payments.Usefulness, easier and more practical account linkage, and support for QR codes speed up user paymentI appreciate how well it integrates with Android.
It is not intuitive and can be extremely perplexing. It may be challenging to use for individuals who aren't tech savvy because you need to learn your way around the program.It lacks common sense and can be rather perplexing. The app requires navigation, therefore individuals who aren't tech savvy may find it challenging to use.
javoun s.
Business Supplies and Equipment, 501-1,000 employees
Used daily for 2+ years
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google is reliable the purchase is secure and whenever you made a purchase you can always view it I don't have to worry about my money or any fraud because they are secure
google app is secure and there are easy method and ways for purchasing things online I'm using google play for now over 4 years and whenever I wanted to make any purchase that's what I use I will recommend anyone to google save and secure..
what I dislike about google is that they don't have any creative ways in which u can make money for example like game I think they need to bring in methods in which customers can make money to their PayPal account
Reshma N.
Insurance, 1,001-5,000 employees
Used daily for 2+ years
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GPAY transaction history helps you go back and check and keep a track of your monthly expenses. Also it is the most secured payment without any stress of getting duped in a scam. The ones who refused acceptance of credit card payments due to its surcharge happily accept GPAY and GPAY is used by everyone from street vendors to big brands which has made our lives easy.
Have not withdrawn cash in ages; the risk of carrying cash in bulk for personal usage is resolved due to Gpay.
The rewards could be also some amount off on mostly used sites for monthly groceries like Blinkit, Big Basket, Star , Reliance , Amazon etc rather than only sites mainly used for clothes, cosmetics, accessories etc.
hari k.
Education Management, 501-1,000 employees
Used daily for 2+ years
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I use this application to transfer and receive payments for a variety of things, including phone recharges, power payments, dish TV recharges, online and offline purchases, and paying my electricity bill. Overall, it has been really beneficial to me and made my life simpler.
Quick payment service that is easy to use anywhere, at any time. It is dependable and safe. The nicest part is that we receive points and money for making purchases. I can instantly receive a digital payment receipt that I can share with another party for acknowledgement, and I can also check the balance in my bank. It also offers excellent customer service. Additionally, it sends reminders for regular payments, which is a great feature.
It is a highly safe and dependable application, although occasionally payments get caught on the bank server, slowing down processing. I have occasionally had problems with payments failing, necessitating further payments.
Jason Q.
Arts and Crafts, self-employed
Used daily for 1-2 years
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I have realized it's not only a wallet but it will store gift cards
Don't need to carry a wallet and all payments made are logged no need for recipes faith that Google will be there to help
There are no features I like least it is a well thought out product safe to use and great assistance
Hari K.
Education Management, 11-50 employees
Used daily for 2+ years
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I really like the UI.Their NFC feature for credit cards is amazing.They always come up with exiting games within the application and thats cool.
I have been using Google Pay since its launch and I found it very helpful. It has a very clean UI compared to other apps like Paytm or Phonepe. Also, I rarely saw any problems using it. They have almost everything on their app, from fast tag to credit card bill payment and everything is simplified. You will never feel lost in the app. Their reward system is also great, you will get decent offers.
While adding cards for NFC you have to contact bank support and trust me there a little sync between the bank and google pay team. That is the only issue i am facing while using the app. I cant add my debit card for payments.
Joseph M.
Civil Engineering, 51-200 employees
Used daily for 2+ years
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I've generally had a good experience with Google Pay. I value the convenience of being able to make payments with only a few taps on my phone, and the software is user-friendly and intuitive. Google Pay has taken over as my preferred mode of payment, whether I'm splitting a bill with friends or shopping. I particularly value the additional security precautions, such fingerprint authentication and the option to lock my card in the event that it is lost or stolen. Although there have been a few minor issues with installing the app and connecting my accounts, these issues have been rather simple to fix. All things considered, I wholeheartedly endorse Google Pay to anyone searching for a quick, safe, and practical solution to handle their financial transactions.
I truly adore making purchases with Google Pay! I can pay for my purchases without having to carry my wallet around because it is simple and handy. I can transfer and receive money from friends and family fast thanks to the app's user-friendly interface. Additionally, the security features are top-notch, so I know that my financial and personal information is secure. I value being able to simply keep track of all of my transactions in one location. I think Google Pay is a terrific payment tool overall, and I heartily endorse it to anyone looking for a simple and secure way to manage their money.
Although I generally enjoy using Google Pay, there are a few aspects of the app that I find frustrating. One of the biggest issues I have encountered is the occasional difficulty in setting up the app or linking my cards to my account. It can be time-consuming to troubleshoot these problems, and it can be frustrating when I'm in a hurry and need to make a payment.
Francisco A.
Internet, 10,001+ employees
Used daily for 1-2 years
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Great, as I said I'm not carrying my wallet anymor.
Easy to pay anywhere with your mobile phone. In my case Google pixel 6 pro. With the finger print is one of the main apps I use. With this app I'm not carrying my wallet anymore.
Sometimes mix important cards with silly ones like the supermarket ones that could be a risk if you are distracted
Marek T.
Financial Services, 11-50 employees
Used daily for 2+ years
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My overall experience with Google Pay was positive. I found the app to be a convenient and secure payment solution for both physical and online transactions.
What I liked most about Google Pay was the convenience it provided. Being able to pay for purchases with just my smartphone was very convenient, especially in situations where I didn't have my physical wallet with me. Additionally, the ability to quickly and easily transfer money to friends and family through the app was a useful feature. The added security provided by Google's protection systems also gave me peace of mind when making transactions with the app. Overall, I found Google Pay to be a very user-friendly and practical payment solution.
One thing that I liked least about Google Pay was that it wasn't universally accepted by all stores and merchants. Although it was very convenient when I could use it, there were times when I still needed to use my physical credit card or cash. Additionally, the app's interface could be a bit confusing at times, particularly when it came to adding and managing payment cards. Overall, however, these were minor issues and did not detract significantly from my overall positive experience with Google Pay.
Hardik P.
Pharmaceuticals, self-employed
Used daily for 2+ years
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Overall I must say with some problem needs to be corrected it's worth app as the problem are minimal and the good things I am experiencing is infinite for me .. it makes my sales and monitoring easy and ultimately growth of my business is tremendous.
It's easy to use and most of the time works perfectly, my payments which I receive and pay both are secured and most importantly it works perfectly in both Android and iOS. I like that all the payments are bifurcated in people and businesses so it's easy to monitor.I also use it for other utility and I never get disappointed for the same. Google pay also track incoming and outgoing payments and keep record of it which make my life less stressed.. I can archive and review any single payment at any point of time hassle-freeOver all I love this app for my payment security and monitoring point of view.
Some countries Google pay is not available so we cannot accept or make payment in such countries so for me availability is an issue sometimes though it's available in major countries still. Also one more thing is that all the banks are not supported in the app so if my bank is not supported I cannot accept or make payment.. also if my bank don't allow Google pay payment I cannot do.Sometimes payment settlement takes time like one or two days and till the time payment shows pending until it's completed.. well it's not completely Google pay fault but method which sender use to make payment and bank also but it is sometimes problem for me.
Pranjal B.
Computer Software, self-employed
Used daily for 2+ years
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Excellent experience!! Very much satisfied after using this online payment application. Overall, Google Pay is the best. I would recommend everyone once try this application and you will never regret I sway. All in all it is one step solution to your all online transactions needs. Very much happy with Google Pay.
Everything is just excellent in Google Pay. From Payments to Data Security, from Data Synchronization to Transaction History each and every facility is best in G-Pay among all similar products. Because it is Google's Products, the most trusted brand in Software industry.
Nothing specific. I do not find any drawback in using Google Pay. Day by Day it is improving itself. I liked it most. Loved it.
Gitte l.
Hospitality, self-employed
Used daily for 2+ years
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I do not like the fee google charges me when dealing with debit card payments, but overall this is comparable to or better than Apple pay. It also has a great chat and messaging service.
I always lose my debit card, when my daughter introduced me to google pay it changed my life personally and my local business! I think google pay has more features than apple pay and is more user-friendly for those who are wiser in years :)
The server went down a few times over the years I have used it, but what server doesn't?
Soumya Ranjan S.
Food & Beverages, 1-10 employees
Used daily for 2+ years
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1. The best payment application with minimum requirement of customer service. Everything has its own bots which solve issues with zero time or minimum time consumtion. 2. Transaction history, addition of different accounts under a single application feature is useful.3. Zero pricing for all these features.4. Google just need to update its UI and need to add some more features.
1.It takes less time than other alternative products.2.It process the transaction at the earliest without lagging.3.The transaction has a maximum number of success ratio than other alternative products. 4. Customer service is amazing, it took less time to resolve the issue.5. Easy to use for both customer and business individuals.6. Easy to integrate in a new business. 7. Less paperworks
1. Their should be some more features related to flight booking train booking.2. It should be more interactive, although it's in progress to be interactive but needed some more features to be added.3. The UI needs to be updated.
Scott C.
Computer & Network Security, 501-1,000 employees
Used daily for 2+ years
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It's really good and I use it for daily purposes and small transactions to shops, friends, and other payments as well helps me walk out cashless
It helps me in day to day transactions and really convenient to use, it's really reliable and easy to pay bills and add bank accounts on it, I love that we can view previous payments and can even chat and get confirmation, as well as instant notifications and sms confirmation
The bank servers go down atleast once a month and it becomes an inconvenience, as well as sometimes it shows entered incorrect pin to many times when accidentally entered pin wrong once and gets blocked for an entire day
MD Abu K.
Education Management, 201-500 employees
Used weekly for 2+ years
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Overall, I am very satisfied with Google pay. It is the only platform through which I can get my money on my wallet from the google play console. Easy to setup & use. It will be great if it supports more countries.
The software comes directly from google. Therefore there are no questions about security compensation. It is very useful & easy to make payments with a native credit/debit card through Google pay. It has been a blessing while we set up our play console. Fast, secure & can be accessed from anywhere.
Available to very few countries & very currencies. Accept limited numbers of banks & cards for payment. International payment faces issues sometimes.
marquita r.
Design, 1-10 employees
Used daily for 2+ years
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I swear by Google pay, I can say I dropped my other NFC pay apps for Google Pay
Love the ability to be able to pay by just holding my mobile device near the pos terminal, or even purchasing something inner app from my device. It's secure and I have never had any issues whilst using it.
This is really by know fault of Google Pay, but it would be so much more convenient if store clerks knew when they accepted it or not. Sometimes it will say and sometimes it won't so its a hit or miss.
Shaileshkumar R.
Marketing and Advertising, 1-10 employees
Used weekly for 2+ years
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Google Pay appears to be counting on the convenience of having everything in one location. It's a big project with a lot of features to help you handle your money with ease and safety. If you want to have mobile payment, cards, and money management capabilities all in one app, Google Pay is a fantastic choice.
For my transactions, it is extremely safe and secure. Comparing various apps was quite beneficial. Multiple bank accounts can be added. By entering a secure PIN, we can check our account balance. You can avoid the trouble of having to carry your cards, passes, or tickets in your wallet, as well as searching through your wallet or handbag to find them. Once you've loaded a scanned copy onto your phone, you won't have to worry about leaving them at home. Your data will not be sold to third parties or shared with retailers, according to Google. The cash-back rewards are actual cash, and they will be deposited into your Google Pay account. If necessary, you can deposit the funds into your bank account. Really, i am enjoying this Google pay app for my running business.
Sometimes transactions are failed may be due to internet connectivity problem or mobile software internal problem, otherwise I like this Google pay app.
Ryan g.
Automotive, self-employed
Used daily for 2+ years
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Overall, I have found Google Pay to be exceptionally easy to use to make payments on a purchase and to receive money (as a vendor myself).
Google Pay comes with any android phone or device. Its free to use. It is easy to use and almost anyone can quickly learn to at least add a payment method and make a purchase be it in person at a POS or online. Making online payments is super easy, especially now that most vendors accept google pay. Google pay can act as a bank or it can act as a wallet, storing multiple payment methods from giftcards to bank accounts and credit cards - all of which are securely stored virtually. It also lets you store and manage key-tag barcodes for grocery stores, gas stations and most stores.
So far, I have yet to find something I do not like about Google Pay. In its first iteration, it did lack some of the features it has today but since that has been addressed, I cant find anything I dislike about it.
Verified reviewer
Automotive, 1,001-5,000 employees
Used daily for 2+ years
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Overall , gpay is good to have application as many consumers support this kind of payment method. But you can't rely on only gpay method and would suggest to have multiple options even if you are user or vendor.
In-app and online purchases, with support of all the UPIs. Option to send a text to user as well as option for send/request money available. Good cashback offers and promotions on festivals. Easy to find contacts with names. Security of fingerprint and pin. Transfer limit.
Sometimes it gets stuck and gets very slower to load. Bank accounts needs to be re-registered frequently. Sometimes payment gets into processing phase but does not fail. It remains in processing for even 2 days and then it gets paid. So user can't wait till two days and we have to pay duplicate extra amount to user and then ask them to resend back which is quite not good. Customer support is not good and delayed.
Raj K.
Mining & Metals, 1,001-5,000 employees
Used weekly for 2+ years
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Google Pay streamlines your payments securely at any time and rewards you for regular use. You can control your finances and enjoy an easy-t-use interface for instant mobile payments.
1. It is backed by one of the world’s most successful companies. Google’s brand equity adds confidence amongst users about its safety. 2. The money is transferred to the desired user/s instantly. 3. You can keep track of different people, businesses, and bill payments. 4. Google Pay rewards you with cashback, promotions, discounts, offers, rewards, etc. 5. You can check the transaction history, view account balances, and set up regular payments for bills, recharges, and more. 6. You can invite friends to use Google Pay, and both of you get rewarded. 7. You can also chat with the user before and after the fund transfer to facilitate proper communication. 8. You can set up multiple bank accounts using UPI or add debit and credit cards. 9. You can lock the mobile app with a pattern or fingerprint. 10. It is straightforward and intuitive to use the app.
1. Sometimes, payment does not go through, and you are not sure whether it will be canceled or not. 2. It hangs pretty often. After you click the make payment button or when you open rewards.
Revanth S.
Consumer Services, 51-200 employees
Used daily for 2+ years
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I don't need to have coins or changes to give any local shops to buy small goods, just few clicks using google pay and transaction in done either in bulk or just in coins. And with the security it gives us, it is trust able.
I have been using Google pay for long time now and i am highly satisfied with it. We can transfer money using phone to anyone and we can even chat with them, this is an amazing feature. I liked its Interface its simple yet advanced which includes every bit features required to do online money payments or money transactions. We can transfer money to friends, local shops, online stores, buy tickets, pay many types of Bills, etc. There are lot more features that helps us to maintain our monthly expenses properly. Not only Google pay helps to maintain money payments but it even gives us Rewards. For me I use it daily to do online transactions, its easy and secure. I even got into few problems while transferring money, but i contacted their customer care, they helped me out in resolving the issue in no time. So Google pay is good to go as a Mobile payment Application.
I didn't saw anything missing or anything that need to improved
Jenny B.
Automotive, 1-10 employees
Used daily for 6-12 months
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Overall this has been a very pleasant experience with the Google Pay software! I highly recommend! Payments are easy to make and receive with this software and has a lot of great added features with customer support just a click away!
Making and Recieving payments is super easy and convient.There is so many features included with this software and navigation is a breeze.Plus perks for spending money as well! Clients can easily make payments to the shop with this software, more payment options the better for the buiseness! I would definitely recommend this software!
The initial set up of the software was not as user friendly as I would have liked it to be.Also the idenity verification process was very long and drawn out it seemed. I was not happy with that. Other than those two things I enjoy using this software!