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Prime Suite

3.9

(217)

Suite for managing patients, records and medical operations

Last updated: February 2025

Prime Suite Reviews

Overall rating

3.9

217

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.48/10

Reviews by rating

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Pros and cons

“Overall we are pleased with the solution. We have been on it since Sept 2011 and have 10 practices including 7 primary care and 3 specialties up on it as well as our Hospitalists and ED.”

Ron D.

Senior Application Analyst

“We have been with Greenway PS since 2008 and love the ease of the system. The integration of the practice management and the chart is amazing.”

Heather M.

Manager

“The customer service is always quick to answer and helpful. They also have chat features and after hours care which i have used to great success.”

Bethany S.

Information Systems Coordinator

“During the 4th year, hold times were ridiculous, we didn't get calls back, there were no estimated times for resolution, and no one seemed to really be concerned no matter how much we complained.”

Brittany E.

Assistant Manager

“Primesuite is by far and away the absolute worst of the worst. I am actually leaving my current practice for a new job in large part because of this EMR system, which makes my job much more difficult.”

Jared D.

Physician

“If you just run with the basics without modifying it for yourself, you will be frustrated and wasting your time and money.”

S G.

PM/ EMR Specialist

217 reviews

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