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Manhattan Active Omni Logo

Omnichannel Retail Software

Table of Contents

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Manhattan Active Omni - 2026 Pricing, Features, Reviews & Alternatives

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Manhattan Active Omni overview

What is Manhattan Active Omni?

Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home and pick up in store.

The contact center functionality helps maintain a centralized repository of customer contact and order history, allowing customer support associates to perform order searches, distribute coupon codes and initiate product exchanges. With the RFID scanning capabilities, staff members are able to automatically update and track inventory locations in real-time.

Key benefits of using Manhattan Active Omni

  • Selling, engagement & fulfillment in a single app
  • Single experience on any device form factor
  • Shared composable microservices components
  • Continuous updates
  • In-app replication of select components in the store
  • Instant detection of network disconnects
  • Automatic re-sync when connection is restored
  • Automatically execute offers and automated promotions
  • Define event horizons and assign deals
  • Enable exclusive, customer-targeted offers
  • Comprehensive view of deal calculations

  • Starting price


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    Manhattan Active Omni’s user interface

    Ease of use rating:

    Manhattan Active Omni reviews

    Overall rating

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    No reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

    0

    0

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    Manhattan Active Omni's features

    Activity dashboard
    Activity tracking
    Automated routing
    Automatic call distribution
    Call center management
    Call recording
    Call routing
    Call scripting
    Chat/Messaging
    Communication management
    Contact database
    Contact management
    Content management
    CRM
    Customer database
    Customer experience management
    Customer history
    Customer segmentation
    Customizable reports
    Customizable templates
    Email management
    Engagement tracking
    Feedback management
    For retail
    Interaction tracking
    Inventory management
    Inventory optimization
    Inventory tracking
    Item management
    Knowledge base management
    Mobile app
    Monitoring
    Multi-Channel communication
    Order fulfillment
    Order management
    Order tracking
    Payment processing
    Performance management
    Point of sale (pos)
    Product identification
    Quality management
    Queue management
    Real-Time analytics
    Real-Time data
    Real-Time reporting
    Reporting/Analytics
    Retail inventory management
    Sales reports
    Support ticket management
    Surveys & feedback
    Workflow management
    Workforce management

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    Manhattan Active Omni integrations (3)

    Manhattan Active Omni support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk

    Training options

    Documentation
    Videos

    Manhattan Active Omni FAQs

    Q. Who are the typical users of Manhattan Active Omni?

    Manhattan Active Omni has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

    These products have better value for money


    Q. What languages does Manhattan Active Omni support?

    Manhattan Active Omni supports the following languages:
    English


    Q. Does Manhattan Active Omni support mobile devices?

    Manhattan Active Omni supports the following devices:
    Android, iPad, iPhone


    Q. Does Manhattan Active Omni offer an API?

    No, Manhattan Active Omni does not have an API available.


    Q. What level of support does Manhattan Active Omni offer?

    Manhattan Active Omni offers the following support options:
    Phone Support, Email/Help Desk

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