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Mint Service Desk Logo

IT service desk and asset management solution

Table of Contents

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Mint Service Desk - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Mint Service Desk overview

What is Mint Service Desk?

Mint Service Desk is an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

The platform offers a host of features to help manage incidents, problems, processes, service level agreements (SLAs), service catalogs, knowledge bases and more. M

Mint Service Desk facilitates reporting and analytics to help businesses gain insight into service desk performance, identify problems, and make decisions.

Starting price

5per user /
per month

Alternatives

with better value for money


Pros & Cons

User Interface

Ease of Use

Pricing

Mint Service Desk’s user interface

Ease of use rating:

Mint Service Desk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
3-4(4)
5(18)

What do users say about Mint Service Desk?

I liked the look and feel, the frontend and how organized Mint Service Desk is.

Select to learn more


Who uses Mint Service Desk?

Based on 22 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Insurance
Telecommunications
Construction
Others

Use cases

Service Desk
ITSM
Help Desk
Customer Service
Digital Asset Management

Mint Service Desk's key features

Most critical features, based on insights from Mint Service Desk users:

Reporting & statistics
Alerts/Escalation
Knowledge base management
Surveys & feedback

All Mint Service Desk features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Agent interface
Alerts/Escalation
Alerts/Notifications
Analytics
API
Asset categorization
Asset library
Asset lifecycle management
Asset sharing
Asset tracking
Automated routing
Availability management
Barcode/Ticket scanning
Capacity management
Change management
Chat/Messaging
CMDB
CMS integration
Configuration management
Contact management
Contract/License management
Customer database
Customer history
Customer portal
Customer support
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Document management
Drag & drop
Email alerts
Email management
Email templates
Event logs
Forms management
Help desk management
Incident management
Incident reporting
Interaction tracking
Inventory management
Investigation management
IT asset management
IT incident management
Knowledge base management
Macros/Templated responses
Mobile access
Monitoring
Multi-Channel communication
Multi-Language
Performance metrics
Prioritization
Problem management
Queue management
Real-Time chat
Real-Time notifications
Real-Time reporting
Release management
Reminders
Reporting/Analytics
Reporting & statistics
Scheduled/Automated reports
Search/Filter
Self service portal
Service catalog
Service level agreement (sla) management
Single sign on
Social media integration
SSL security
Status tracking
Support ticket management
Support ticket tracking
Surveys & feedback
Task management
Third-Party integrations
Ticket management
User management
Widgets

Mint Service Desk alternatives

Mint Service Desk logo

Starting from

5

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Milvus logo

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Mint Service Desk pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

MintSD Lite

5

/user

Per month

MintSD Pro

9

/user

Per month

User opinions about Mint Service Desk price and value

Value for money rating:

To see what individual users think of Mint Service Desk's price and value, check out the review snippets below.

“I liked the look and feel, the frontend and how organized Mint Service Desk is.”
GM

Gaby M.

Manager

“Our team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.”
AW

Andrzej W.

PM

Mint Service Desk integrations (4)

Integrations rated by users

We looked at 22 user reviews to identify which products are mentioned as Mint Service Desk integrations and how users feel about them.

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Critical business based applications requiring 100% uptime.

BS

Ben S.

Infrastructure Architect

Integration rating: 5.0 (1)

Wir benennen die Assets in Baramundi nach der Inventarnummer in Timly

SS

Silas S.

IT-Administrator

Mint Service Desk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

In Person
Documentation
Live Online
Webinars
Videos

Mint Service Desk FAQs

Related categories