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Oracle Cloud CX Pricing, Features, Reviews and Alternatives
Oracle Cloud CX product overview
What is Oracle Cloud CX?
Oracle Cloud CX is a customer experience platform that provides businesses with several tools for managing customer data, content, continuous integration, continuous deployment, data security, and conversational marketing operations. It uses artificial intelligence technology to report on transactions in real-time, discover data using self-service analytics, and gain actionable insights through predictive analytics and what-if scenarios.
Typical customers
Platforms supported
Support options
Oracle Cloud CX pricing information
Value for money
4.1
/5
15
Starting from
No pricing info
Pricing options
Value for money contenders
Oracle Cloud CX features
Functionality
4.6
/5
15
Total features
18
6 categories
Most valued features by users
Functionality contenders
Oracle Cloud CX users reviews
Overall Rating
4.3
/5
15
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.07/10
7
7
0
1
0
Ahmed e.
Perry G.
Perry G.
AR
Anonymous Reviewer
Jesse T.
HS
Hugo S.
Overall rating contenders
Samuel R.
Verified reviewer
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
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Very positive, have loved every minute of working on Oracle CX.
Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
Daunting interface when you first launch Oracle, but you quickly overcome this.
Mark H.
Utilities,
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This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.
There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.
Hugo S.
Environmental Services, 1-10 employees
Used daily for 1-2 years
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Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.
It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.
Stephanie S.
Higher Education, 501-1,000 employees
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I enjoy data entry and data management. I liked the ability we had in CX.
It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.
Daniel O.
Retail, 5,001-10,000 employees
Used daily for 1-2 years
Review source
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Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.
Oracle Cloud CX FAQs and common questions
Q. What type of pricing plans does Oracle Cloud CX offer?
Oracle Cloud CX has the following pricing plans:
Free Trial: Available
Q. Who are the typical users of Oracle Cloud CX?
Oracle Cloud CX has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Oracle Cloud CX support?
Oracle Cloud CX supports the following languages:
English, Chinese (Simplified), German, Spanish, French, Russian, Italian, Dutch, Portuguese, Polish, Turkish, Swedish
Q. Does Oracle Cloud CX offer an API?
Yes, Oracle Cloud CX has an API available for use.
Q. What other apps does Oracle Cloud CX integrate with?
Oracle Cloud CX integrates with the following applications:
Oracle Service, ServiceNow, Oracle Sales
Q. What level of support does Oracle Cloud CX offer?
Oracle Cloud CX offers the following support options:
24/7 (Live rep), Phone Support
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