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Oracle Cloud CX

Cloud-based advertising and customer experience platform

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Oracle Cloud CX Pricing, Features, Reviews and Alternatives

Oracle Cloud CX product overview

What is Oracle Cloud CX?

Oracle Cloud CX is a customer experience platform that provides businesses with several tools for managing customer data, content, continuous integration, continuous deployment, data security, and conversational marketing operations. It uses artificial intelligence technology to report on transactions in real-time, discover data using self-service analytics, and gain actionable insights through predictive analytics and what-if scenarios.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support

Oracle Cloud CX pricing information

Value for money

4.1

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Oracle Cloud CX features

Functionality

4.6

/5

15

Total features

18

6 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third Party Integrations
Reporting & Statistics
Activity Tracking
Trend Analysis
Engagement Tracking
Multi-Channel Communication

Functionality contenders

Oracle Cloud CX users reviews

Overall Rating

4.3

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

7

7

0

1

0

Pros
I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app.
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Ahmed e.

Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use.
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Perry G.

It helps up deploy our new software to everyone seamlessly, and provides a good customer interface.
AvatarImg

Perry G.

Cons
The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes.

AR

Anonymous Reviewer

The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it.
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Jesse T.

It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.

HS

Hugo S.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Could not be happier with Oracle CX

Reviewed 3 years ago

Very positive, have loved every minute of working on Oracle CX.

Pros

Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.

Cons

Daunting interface when you first launch Oracle, but you quickly overcome this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Oracle RightNow CX

Reviewed 7 years ago
Pros

This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.

Cons

There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Oracle Cloud CX is very secure

Reviewed 10 days ago
Pros

Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.

Cons

It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Inefficient

Reviewed 9 months ago
Pros

I enjoy data entry and data management. I liked the ability we had in CX.

Cons

It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smart, Quick and Simple Retail Solution.

Reviewed 3 years ago

Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!

Pros

Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.

Cons

There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.

Oracle Cloud CX FAQs and common questions

Q. What type of pricing plans does Oracle Cloud CX offer?

Oracle Cloud CX has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Oracle Cloud CX?

Oracle Cloud CX has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Oracle Cloud CX support?

Oracle Cloud CX supports the following languages:
English, Chinese (Simplified), German, Spanish, French, Russian, Italian, Dutch, Portuguese, Polish, Turkish, Swedish


Q. Does Oracle Cloud CX offer an API?

Yes, Oracle Cloud CX has an API available for use.


Q. What other apps does Oracle Cloud CX integrate with?

Oracle Cloud CX integrates with the following applications:
Oracle Service, ServiceNow, Oracle Sales


Q. What level of support does Oracle Cloud CX offer?

Oracle Cloud CX offers the following support options:
24/7 (Live rep), Phone Support

Common Oracle Cloud CX comparisons

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