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Promo.com
5
132
4
46
3
14
2
9
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Leading Online Video Creation Platform for Businesses
Table of Contents
Promo.com - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Promo.com overview
Based on 212 verified user reviews
What is Promo.com?
By industry, Promo.com reviewers are most commonly professionals in marketing and advertising (16%). The most frequent use case for Promo.com cited by reviewers is social media marketing (50% of reviewers).
What do users say about Promo.com pricing?
Reviewers indicate Promo.com lets them create professional videos affordably, which they find valuable for small businesses. Some reviewers feel pricing lacks flexibility, and some users report frustration with unclear costs, upselling, and limited free options.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Video Creation
Marketing Content Creation
Cancel and Refund
Video Editing
Billing Issues
Promo.com’s user interface
Promo.com review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Promo.com?
Users report Promo.com makes video creation fast and easy, offering a vast library of templates, stock footage, and music for professional-looking results. They find it user-friendly, even for beginners, and say it helps them produce marketing content for social media and business promotions without hiring professionals. They appreciate the customization options and ability to quickly edit and publish videos. Some mention the platform saves time and is suitable for small businesses with limited resources.
Reviewers indicate customer support is responsive and helpful, resolving issues quickly via chat. They feel pricing can be high, especially for occasional users, and note limited editing features and restrictions on video length. They say the music library is extensive but wish for more variety and advanced audio controls.
Select to learn more
Who uses Promo.com?
Based on 212 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Promo.com's key features
Most critical features, based on insights from Promo.com users:
All Promo.com features
Features rating:
Promo.com alternatives
Promo.com
Starting from
199
Per month
HubSpot Marketing Hub
Starting from
15
/user
Per month
Mailchimp
Starting from
13
Per month
Starting from
Free
Promo.com pricing
Starting from
199
Per month
Flat Rate
User opinions about Promo.com price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Promo.com's price and value, mention it in a positive light.
Reviewers indicate Promo.com enables them to create professional, high-quality videos at a fraction of traditional production costs, which they find valuable for small businesses. Some reviewers find the platform’s templates and libraries extensive and easy to use, appreciating the cost savings compared to buying stock videos elsewhere. Users think the pricing could be more flexible, with some wishing for pay-per-use or cheaper plans. Some users report frustration with unclear pricing structures and annual payments, and they feel the monthly cost is high for infrequent or personal use. Some reviewers say upselling and limited free options reduce perceived value.
, and
Promo.com integrations (5)
Top integrations
Promo.com customer support
What do users say about Promo.com customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Promo.com customer support.
Widely noted by reviewers, Promo.com's customer support is fast, friendly, and often resolves issues almost instantly.
A fair number of users appreciate the easy-to-use live chat feature and the team's readiness to help at any time.
Multiple users highlight the staff's professionalism, knowledge, and willingness to go above and beyond for customers.
A small group of reviewers report difficulty reaching support, slow or unhelpful responses, and unresolved issues.
Support options
Training options
To see what individual users say about Promo.com's customer support, check out the review snippets below.
“It can be difficult to reach customer service when there are some problems.”
Eyüp Ö.
Industrial Engineer
“I've used this company for over 2 years and now it's been 1 month since I can't use a service I paid for and all they do is give you excuses for why the program doesn't work.”
Markus F.
Graphic Designer
Promo.com FAQs
Q. What is Promo.com used for?
Promo.com is the #1 video creation platform for businesses and agencies. We help our users create loads of visual content and unlimited videos to promote anything they want effectively. By providing the tools and content to create and customize premium video clips, Promo.com aims to help users with the promotion of their business across social media platforms, as well as create campaigns to boost engagement, reduce cost-per-click, increase traffic, build brand awareness, or promote a product. With a library of over 12 million video clips and templates which can be edited and enhanced with licensed music, custom text, and logos. To simplify video creation, all of Promo’s built-in video clips are fully licensed and filmed by professional videographers. Videos can be used for a range of purposes including sales promotions, brand awareness, product advertising, maximizing engagement, and more. With Promo, videos can be easily shared across social media accounts with the option to download all videos and publish them to Facebook, Instagram, Twitter, or anywhere else on the web.
Q. Does Promo.com support mobile devices?
Promo.com supports the following devices:
iPhone, iPad, Android
Q. What level of support does Promo.com offer?
Promo.com offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)