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Pulsedesk Logo

Helpdesk system with AI

Table of Contents

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Pulsedesk - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Pulsedesk overview

What is Pulsedesk?

Universal helpdesk system — collect, manage

and analyze customer requests from all channels

in a single ‘window’.

With support for Gmail, Сlient Portal, WhatsApp, Telegram and Live Chat, our platform provides an all-in-one solution for managing customer inquiries, streamlining your support process, and reducing operational costs.

Increase the reaction speed and improve customer satisfaction with the help of Pulsedesk’s automation tools based on artificial intelligence.

Starting price

10per user /
per month

Alternatives

with better value for money

Pulsedesk’s user interface

Ease of use rating:

Pulsedesk reviews

Overall rating

5.0

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Pulsedesk's key features

Most critical features, based on insights from Pulsedesk users:

Multi-Channel communication
Reporting/Analytics
Self service portal
Automated routing
Real-Time notifications
Alerts/Escalation

All Pulsedesk features

Features rating:

Access controls/permissions
Alerts/Escalation
API
Automated routing
Customer database
Customizable branding
Customizable fields
Email templates
Knowledge base management
Mobile app
Multi-Channel communication
Performance metrics
Prioritization
Real-Time chat
Real-Time notifications
Reporting/Analytics
Self service portal
Service level agreement (sla) management
Social media integration
Surveys & feedback
Third-Party integrations
Ticket management
Workflow management

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Per month

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Freshdesk logo
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/user

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Free version
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Customer Support

Pulsedesk pricing

Value for money rating:

Starting from

10

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Pulsedesk price and value

Value for money rating:

Pulsedesk integrations (5)

Pulsedesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
FAQs/Forum
Email/Help Desk

Training options

Webinars
Documentation
Live Online

Pulsedesk FAQs

Related categories