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Redo Logo

Cloud-based returns management solution

Table of Contents

Redo - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Redo overview

What is Redo?

Returns is a comprehensive returns management platform that enables brands to offer a return service to their customers. It allows businesses to build custom return flows based on various conditions, incentivize exchanges, reduce refunds, and gain insights through analytics.

One of Redo's key features is to build dynamic return flows based on customer, product, and order conditions. This enables businesses to incentivize exchanges, reduce refunds, and protect from fraud by leveraging insights derived from collections, tags, and SKUs. The platform's analytics provides data-driven insights to optimize the return process.

Starting price

Free

Alternatives

with better value for money

Redo’s user interface

Ease of use rating:

Redo reviews

Overall rating

4.9

/5

16

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

15

1

0

0

0

Pros
“The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system.”
DF

Daniel F.

customer service manager

“What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience.”
DF

Daniel F.

customer service manager

“My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch.”
MS

Michelle S.

Customer Service and Office Manager

Cons
“I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up.”
JE

Joseph E.

Ecommerce And IT Manager

“The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion.”
JE

Joseph E.

Ecommerce And IT Manager

“Redo is very open to customer feedback and will implement changes if things aren’t working well.”
BT

Bryce T.

CFO

Who uses Redo?

Based on 16 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Apparel & Fashion
Retail
Consumer Goods
Sporting Goods
Others

Use cases

Returns Management (RMS)

Redo's key features

Most critical features, based on insights from Redo users:

Exchange management
Refund management
Order tracking
Label printing
Alerts/Notifications
Self service portal

All Redo features

Features rating:

Customer portal
Shipping management
Asset tracking
Warrant Tracking
Reporting/Analytics

Redo alternatives

Redo logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Item logo
visit website

Starting from

60

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
ReturnZap logo
visit website

Starting from

69.95

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
RenewityRMA logo
visit website

Starting from

69

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Redo pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Redo price and value

Value for money rating:

To see what individual users think of Redo's price and value, check out the review snippets below.

“The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system.”
DF

Daniel F.

customer service manager

“What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience.”
DF

Daniel F.

customer service manager

Redo integrations (9)

Integrations rated by users

We looked at 16 user reviews to identify which products are mentioned as Redo integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 5.0 (6)

We can easily see our customer's transactions and then process exchanges/returns for them. We are also able to view our customers orders when communicating with them via email.

This makes it so much easier when searching for order history and making sure all information is accurate

CB

Candace B.

Operations Manager

1/2
NetSuite logo
NetSuite

Integration rating: 5.0 (1)

Klaviyo logo
Klaviyo

Integration rating: 5.0 (1)

Redo support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Training options

In Person
Webinars

Redo FAQs

Q. What type of pricing plans does Redo offer?

Redo has the following pricing plans:
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Redo?

Redo has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Redo support?

Redo supports the following languages:
English


Q. Does Redo offer an API?

No, Redo does not have an API available.


Q. What other apps does Redo integrate with?

Redo integrates with the following applications:
Recharge, NetSuite, Klaviyo, ShipHero, Salesforce Commerce Cloud, Gorgias, BigCommerce, Shopify


Q. What level of support does Redo offer?

Redo offers the following support options:
Email/Help Desk, Phone Support

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