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Salesforce Commerce Cloud

Cloud-based platform to manage eCommerce channels

Table of Contents

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Find out with a

Salesforce Commerce Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Salesforce Commerce Cloud overview

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is the growth engine for customer companies that enables businesses to automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere - from flexible digital storefronts to embedded apps for sales, service, and marketing.

Leveraging the power of the cloud, Commerce Cloud's trusted technology helps brands launch sooner, grow faster, and reach more customers. The platform enables 1-to-1 personalization without the need for data scientists, driving higher conversions, average order value, and productivity while inspiring brand loyalty. With a robust technology partner ecosystem and a team of industry experts, Commerce Cloud ensures growth from planning to launch and beyond.

The platform includes everything businesses need for a complete, unified commerce experience. This includes digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps. Commerce Cloud's flexibility allows companies to operate B2C, B2B, and DTC businesses with templates, fully headless commerce, or a hybrid approach. Powered by AI and real-time data, the platform personalizes promotions, optimizes cart growth, and provides conversational commerce experiences for both merchants and customers.

Starting price

Alternatives

with better value for money

Pros & Cons

User Interface

Strategy Implementation

Sales and Marketing

Customer Support

Do you work for Salesforce Commerce Cloud? Manage this product listing

Salesforce Commerce Cloud’s user interface

Ease of use rating:

4.5

(103)

Salesforce Commerce Cloud review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(44)

5(59)

What do users say about Salesforce Commerce Cloud?

Users report that Salesforce Commerce Cloud offers a user-friendly interface, robust sales and marketing tools, and strong integration with other Salesforce products. They find it effective for managing customer relationships, orders, and inventory, and appreciate its scalability and flexibility for complex e-commerce needs. Many say it is easy to navigate once familiar, with comprehensive functionalities and detailed analytics.

Some feel the platform can be overwhelming at first, with a steep learning curve and complex customization that often requires technical expertise or additional costs. They mention that setup and training can be challenging, and that the interface could be more modern and streamlined.

Select to learn more

Who uses Salesforce Commerce Cloud?

Based on 103 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Education Management

Real Estate

Individual & Family Services

Others

Use cases

eCommerce

B2B eCommerce Platform

Inventory Management

Order Management

Order Fulfillment

Salesforce Commerce Cloud's key features

Most critical features, based on insights from Salesforce Commerce Cloud users:

Data security

4.8

(20)

Shipping management

4.5

(8)

Inventory management

4.6

(37)

SEO management

4.4

(10)

Returns management

4.2

(5)

Mobile access

4.3

(44)

Promotions management

4.3

(3)

All Salesforce Commerce Cloud features

Features rating:

4.7

(103)

Abandoned cart saver

(0)

Accounting integration

(0)

Activity dashboard

4.8

(5)

Alerts/Notifications

3.0

(1)

API

4.8

(13)

Backorder management

4.7

(3)

Campaign management

(0)

Catalog management

4.5

(11)

Channel management

(0)

Contact database

4.7

(14)

Cost tracking

(0)

Credit card processing

(0)

CRM

(0)

Customer accounts

(0)

Customer database

(0)

Customer history

(0)

Customer management

4.7

(11)

Customer segmentation

(0)

Data security

4.8

(20)

Data synchronization

4.2

(5)

Delivery management

(0)

Discount management

(0)

eCommerce management

4.4

(15)

Electronic payments

4.0

(1)

Email marketing

(0)

For b2b

4.0

(5)

Forecasting

5.0

(1)

Inventory auditing

(0)

Inventory control

4.7

(14)

Inventory management

4.6

(37)

Inventory optimization

3.5

(2)

Inventory tracking

4.8

(19)

Kitting

5.0

(1)

Loyalty program

(0)

Manufacturing inventory management

(0)

Marketplace integration

(0)

Mobile access

4.3

(44)

Mobile Commerce

(0)

Multi-Channel management

(0)

Multi-Channel marketing

(0)

Multi-Currency

4.4

(8)

Multi-Location

(0)

Multi-Store

(0)

Order entry

4.7

(3)

Order fulfillment

4.6

(17)

Order management

4.5

(34)

Order routing

(0)

Order tracking

4.7

(29)

Point of sale (pos)

4.8

(4)

Price/Margin management

(0)

Product catalog

(0)

Product configurator

(0)

Product data management

(0)

Product identification

4.1

(14)

Promotions management

4.3

(3)

Purchase order management

4.5

(2)

Real-Time data

4.4

(8)

Recurring orders

(0)

Reordering

4.0

(2)

Reorder management

(0)

Reporting/Analytics

4.6

(9)

Retail inventory management

(0)

Returns management

4.2

(5)

Reviews management

5.0

(1)

Search/Filter

4.5

(28)

SEO management

4.4

(10)

Shipping management

4.5

(8)

Shopping cart

4.8

(20)

Social media integration

(0)

Special order management

5.0

(1)

Supplier management

4.0

(1)

Templates

(0)

Third-Party integrations

4.6

(30)

Vendor managed inventory

(0)

Warehouse management

(0)

Website management

4.9

(14)

Salesforce Commerce Cloud alternatives

Salesforce Commerce Cloud

4.5

(103)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.7

Value for Money

4.3

Customer Support

4.5

Fishbowl

4.2

(1.1K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.1

Value for Money

4.1

Customer Support

4.3

NetSuite

4.2

(2K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

4.2

Value for Money

3.9

Customer Support

3.8

Wix

4.4

(10.8K)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.3

Customer Support

4.2

Salesforce Commerce Cloud pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

B2C Commerce

2 to 3% of GMV

Features included:

1 Site
2 Price Books
750K On-Demand Sandbox Credits

B2B Commerce

1% of GMV

Features included:

2 Storefronts
Self-Serve Portal
Unmanaged Orders 10 per license

D2C Commerce

1% of GMV

Features included:

Prebuilt Direct to Consumer Templates
360-Degree View of Customer
Best-in-Class Product Recommendations

Salesforce Order Management

0.25 to 1% of GMV

Features included:

Complete Lifecycle Management
Distributed Order Management
Omni-Channel Inventory Up to 50 Locations

Connected Commerce

1% of GMV

Features included:

Seamlessly Launch B2B and D2C Commerce channels
Enable Salesforce Payments
Unlock Order Entry & Visibility

User opinions about Salesforce Commerce Cloud price and value

Value for money rating:

4.3

(103)

To see what individual users think of Salesforce Commerce Cloud's price and value, check out the review snippets below.

“Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies.”

ALLY M.

Depot Executive

“I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease.”

Amber B.

Owner

Salesforce Commerce Cloud integrations (78)

Integrations rated by users

We looked at 103 user reviews to identify which products are mentioned as Salesforce Commerce Cloud integrations and how users feel about them.

PayPal

Integration rating: 4.0 (3)

“I use payment gateway for international transcation”

“PayPal integration is important because many customers already use and trust it. Giving them the option to pay through PayPal alongside Stripe’s other payment methods makes the checkout process more convenient and flexible.”

Dr K.

Managing Director

1/2