Salesforce B2C Commerce Pricing, Features, Reviews & Comparison of Alternatives

Salesforce B2C Commerce

eCommerce sites and marketing campaigns management software

4.0/5 (1 review)

Salesforce B2C Commerce overview

What is Salesforce B2C Commerce?

Salesforce B2C Commerce helps businesses design, launch, and manage eCommerce websites to handle orders, pricing, product catalogs, account hierarchies, payments, and more. It allows service agents to access storefronts and customers’ order history in real-time, and process over-the-phone orders and check-outs.

Salesforce B2C Commerce lets managers perform A/B testing based on promotion channels, location, and consumer behavior to create and run custom marketing campaigns. It offers a host of features such as mobile access, social media linking, customer segmentation, search optimization, multilingual translation, multi-currency conversion, and more. The platform allows organizations to personalize sites for specific regions based on customs, currencies, and languages and sort products by country, state or city to provide a localized shopping experience. Users can also manage products and pricing across multiple sites and publish content for brands, geographies, and devices via a centralized portal.

Salesforce B2C Commerce includes AI technology, which assists marketers with analyzing customers’ purchasing behavior and shopping basket to provide a personalized experience through product recommendations, predictive sorting, and search suggestions. It supports integration with various third-party applications including Adyen, AiBUY, Akeneo, Bolt, Cloudinary, and more.

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Dutch, French and 6 other languages, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
Salesforce B2C Commerce screenshot: Salesforce B2C Commerce AI-enabled search suggestions Salesforce B2B Commerce DemoSalesforce B2C Commerce screenshot: Salesforce B2C Commerce customer basket analysis
Salesforce B2C Commerce screenshot: Salesforce B2C Commerce product catalogSalesforce B2C Commerce screenshot: Salesforce B2C Commerce shopping cart

Salesforce B2C Commerce reviews

Excellent
0
Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  5.0
christian cortes

Recently Migrated From Magento To SFCC

Used daily for 6-12 months
Reviewed 2019-12-10
Review Source: Capterra

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros
I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons
There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Salesforce B2C Commerce pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Salesforce B2C Commerce offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans.

Salesforce B2C Commerce features

API
Activity Dashboard
Electronic Payments
Order Management
Product Catalog
SEO Management
Social Media Integration
Third Party Integration
Website Management
eCommerce Management

Access Control (87 other apps)
Automatic Notifications (104 other apps)
Content Management (131 other apps)
Custom Forms (88 other apps)
Customizable Branding (154 other apps)
Customizable Templates (155 other apps)
Data Import/Export (123 other apps)
Drag & Drop Interface (117 other apps)
Reporting & Statistics (124 other apps)
Search Functionality (112 other apps)

Videos and tutorials

Additional information for Salesforce B2C Commerce

Key features of Salesforce B2C Commerce

  • Abandoned Cart Saver
  • CRM
  • Discount / Coupon Management
  • Email Marketing
  • Inventory Control
  • Kitting
  • Marketplace Integration
  • Mobile Commerce
  • Order Fulfillment
  • Product Configurator
  • Product Ratings / Reviews
  • Refund Management
  • Reporting/Analytics
  • Reviews Management
  • Social Commerce
  • Special Order Management
  • Tax Management
  • Templates
View All Features