getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ZOE Logo

Customer relationship management and ticketing software

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

ZOE - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

ZOE overview

What is ZOE?

Designed for businesses of all sizes, the cloud-based IT ticketing and sales enablement software helps manage customers' information and resolve their queries through live chat capabilities, facilitating client support operations. It comes with an administrative dashboard, which allows users to monitor project progress manage orders, and track the real-time status of tickets.

Key features of ZOE include contact database, employee management, interaction tracking, task management, real-time reporting, and more. Sales professionals can organize events across organizations, schedule multiple customer appointments, and view them on a calendar. Administrators can access client's information from a centralized database and generate reports.

ZOE comes with a unified dashboard, which allows businesses to track employees’ performance based on ticket completion rates, working hours, and total objectives achieved. Supervisors can view assigned tasks and resolve incoming tickets based on their priority levels.

Starting price

Free

Alternatives

with better value for money

ZOE reviews

Overall rating

5.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

ZOE's key features

Most critical features, based on insights from ZOE users:

Access controls/permissions
Activity dashboard
Alerts/Escalation
API
Automated routing
CRM
Customizable branding
Customizable fields
Dashboard
Data import/export

All ZOE features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Escalation
API
Automated routing
CRM
Customizable branding
Customizable fields
Dashboard
Data import/export
Interaction tracking
Knowledge base management
Live chat
Prioritization
Real-Time notifications
Reporting/Analytics
Reporting & statistics
Service level agreement (sla) management
Support ticket management
Third-Party integrations
Ticket management
Workflow management

ZOE alternatives

ZOE logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Salesforce Sales Cloud logo
visit website

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

39

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveChat logo

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

ZOE pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ZOE price and value

Value for money rating:

ZOE integrations (6)

Integrations rated by users

We looked at 2 user reviews to identify which products are mentioned as ZOE integrations and how users feel about them.

Telegram logo
Telegram

Integration rating: 5.0 (1)

ZOE support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base

ZOE FAQs

Related categories