App comparison
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ZOE
5
2
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management and ticketing software
Last updated: September 2026
ZOE Alternatives & Competitors (2026)
Top 10 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.6
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
Value for money
Starting price
No pricing info
0.5
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
Zoho Desk
Cloud-based help desk for all business sizes
Value for money
Starting price
No pricing info
0.5
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Activity Tracking
N/A
Calendar Management
N/A
Contact Management
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Automated Routing
N/A
Calendar Management
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Access Management
5/5
Audit Trail
5/5
Authentication
4.8/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
Calendar Management
N/A
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
API
N/A
Automated Routing
N/A
Calendar Management
N/A
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
N/A
Automated Routing
N/A
Calendar Management
N/A
Value for money
Starting price
No pricing info
0.6
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Alerts/Escalation
N/A
API
N/A
Automated Routing
N/A
0.2
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Dashboard
5/5
Access Controls/Permissions
4.5/5
Chat/Messaging
4/5
Top Features
Alerts/Escalation
N/A
Calendar Management
N/A
Contact Management
N/A
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Calendar Management
N/A
0.2
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Activity Dashboard
N/A
Activity Tracking
N/A
Automated Routing
N/A
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
0.3
Value for money
Starting price
No pricing info
0.7
Functionality
Assignment Management
5/5
Access Controls/Permissions
4.9/5
Alerts/Escalation
4.8/5
Top Features
Automated Routing
N/A
Calendar Management
N/A
Contact Management
N/A
0.2
Value for money
Starting price
No pricing info
0.6
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
API
N/A
Automated Routing
N/A
Calendar Management
N/A
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Service Level Agreement (SLA) Management
4.7/5
Self Service Portal
4.6/5
Reporting/Analytics
4.6/5
Top Features
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Activity Tracking
N/A