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Contact Center Quality Assurance Software with Call Recording (2026) - Page 2

Last updated: February 2026

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46 software options

inconnect logo

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Balto logo

AI-Powered Contact Center at Your Fingertips

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Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call

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Intalk.io logo

Break All Communication Barriers with intalk.io

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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

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Verint Automated Quality Management logo

Automated quality management software

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Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.

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OnviSource OmVista logo

Turn Data to Insights to Actions with OmVista

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OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

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CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

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Through both post-interaction analysis and real-time guidance, CallMiner’s comprehensive, AI-driven quality assurance capabilities help organizations gain insights into every customer interaction to understand agent behavior, leveling-up employees and improving customer outcomes.

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RapportCMS logo

Complete Call Center Solution

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RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

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Observe.AI logo

The Conversation Intelligence Platform for Contact Centers

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Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

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Qfiniti logo

Call center workforce management solution

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Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

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Cresta logo

AI-based sales enablement solution

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Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

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Castel Detect Live logo

Cloud-based speech recognition solution

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Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.

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MiaRec logo

Boost Efficiency. Elevate Experiences. Improve Outcomes.

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MiaRec helps contact centers unlock the intelligence from their customer interactions for better business results & happier customers.

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mySQM Customer Service QA logo
(0)

FCR Insights Software

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Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Expertflow Contact Center logo
(0)

Banks, Mobile Operators, Utilities, Healthcare, Airlines

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Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

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Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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Cordless logo
(0)

Improve phone support for your customers and your agents

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Modern telephony for customer support teams.

Ready to use in minutes.

Improve phone support for your customers and your agents.

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Verint Workforce Engagement logo
(0)

Workforce engagement software

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Verint Workforce Engagement delivers an intuitive and user-friendly cloud solution to businesses of all sizes

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Prodigal logo
(0)

Turn Consumer Finance conversations into outcomes.

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Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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3C Plus logo
(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Audire.ai logo
(0)

Quality Assure 100% of Customer Engagements

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Audire.ai automates quality assurance checks on 100% of your customer engagements (Calls, tickets, emails) and actions any issues quickly; helping your team to deliver a higher standard of customer service and compliance.

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OnScript logo
(0)

AI-driven QA, coaching, vocalytics, and compliance.

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Our AI-native QA platform automates 100% of your call scoring. Use our API to integrate deep vocalytics & sentiment insights into your coaching workflows. Ensure objective, consistent quality management that goes beyond simple scorecards.

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