Balto Pricing, Features, Reviews & Comparison of Alternatives

Balto

Call center phone coaching for sales & customer service reps

5.0/5 (2 reviews)

Balto overview

Balto is a cloud-based solution for call centers, customer services and sales that integrates with existing phone systems to offer guidance to reps. The software uses artificial intelligence and speech recognition technology to live monitor conversations and automatically interpret dialogue, giving reps instantaneous feedback at the optimum time. This can be used to deliver sales or support strategies, with Balto listening for conversational “milestones” and using checklists to visually mark them off in real time. Alerts can then be customized to give managers flexibility over each rep-facing prompt, while only intervening when appropriate, and learning as reps become more skilled.

Balto applies a number of protocols to keep conversations private. The software claims to be able to filter out and disregard sensitive personal information, applying a PCI, PCH & PII scrubber to flag such data and never commit them to disk. AWS-based storage, 256-bit encryption, plus HTTP & TLS 1.2 also ensures retained data is housed and transferred with SLA guaranteed trust. Other notable measures include IP filtering and also salted / hashed user password handling. Aside from coaching and guiding reps during call sessions, Balto also analyzes conversation and call results to generate dashboard-based feedback for review by call center management.
baltosoftware.com

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Balto screenshot: As an automated call coach, Balto monitors 100% of phone calls and is able to provide real time dashboard visualizations plotting data such as daily checklist usage by each userBalto screenshot: Despite featuring and leveraging artificial intelligence technology, Balto has been designed for human control and promises intuitive adoption for managers and reps alike  Balto screenshot: Balto's PCI, PHI & PII scrubber promises to immediately recognize and remove personal information such as names, numbers and dates so that such sensitive data is never committed to disk or online storageBalto screenshot: Balto promises integration into existing cloud-based telephony systems to listen into calls, interpret conversational milestones and provide guidance to reps Balto screenshot: The software claims to only intervene and interject with conversational prompts when necessary, allowing reps the freedom to do their jobBalto screenshot: Balto offers performance feedback that can be used to coach reps to follow and adhere to desired call strategies, also useful when onboarding new staff

Balto reviews

Excellent
2

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.5
  5.0
  4.5
Brandon Tumber

Real Time vs Post Call Superiority

Used daily for 6-12 months
Reviewed 2019-01-15
Review Source: Capterra

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

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Anonymous

Wow! Balto really helped us get sales people up to speed fast

Used other for 6-12 months
Reviewed 2019-04-08
Review Source: Capterra

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

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Balto pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

Request a demo via the website to receive full pricing information.

Balto features

API
Activity Dashboard
Automatic Notifications
Knowledge Base
Monitoring
Third Party Integration

CRM Integration (68 other apps)
Chat (157 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Additional information for Balto

Key features of Balto

  • 256-Bit Encryption
  • Assessments
  • Call Logging
  • HTTPS & TLS 1.2.
  • IP Filtering
  • Inbound Call Center
  • Outbound Call Center
  • PCI, PCH, & PII Security
  • Reporting/Analytics
  • Salted & Hashed Passwords
  • Service Level Agreements
View All Features

Benefits

• Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts.

• Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom.

• Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress.

• Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH & PII security, HTTPS & TLS, plus AWS-based data storage to protect caller information and data.

• Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes.