App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Balto
5
6
4
2
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact center AI for mid-market teams
Table of Contents
Is this product right for your business?
Find out with a
Balto - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Balto overview
What is Balto?
Balto is a cloud-based contact center AI platform designed for mid-market and enterprise contact centers, supporting teams ranging from dozens to thousands of agents. The platform unites real-time agent guidance, automated quality assurance, AI-powered coaching, and conversation analytics into a single solution. It integrates with major CCaaS and telephony systems, making it deployable across existing contact center infrastructure without requiring a full-stack replacement.
Balto's real-time guidance engine listens to live calls and surfaces recommended responses, compliance checklists, and objection-handling prompts directly on the agent's screen as conversations unfold. The QA module replaces random-sample review with AI auto-scoring across all interactions, giving quality assurance teams complete interaction coverage and consistent scoring criteria. Managers access performance dashboards, trend reports, and coaching workflows that connect QA findings directly to agent development activities.
Balto also includes tools for compliance-sensitive industries such as financial services, insurance, and healthcare, where adherence to scripted disclosures and regulatory language is critical. Automated alerts flag non-compliant language in real time, and post-call reporting provides audit-ready records. By consolidating guidance, QA, and coaching into one platform, Balto gives contact center leaders unified visibility into agent performance and conversation quality across the entire operation.
Do you work for Balto? Manage this product listing
Balto’s user interface
Balto reviews
Overall rating
4.3
/5
11
Positive reviews
55
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.55/10
5
4
3
2
1
6
2
3
0
0
Who uses Balto?
Based on 11 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Balto's key features
Most critical features, based on insights from Balto users:
All Balto features
Features rating:
Balto alternatives
Balto
Starting from
No pricing info
DialedIn CCaaS
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Nextiva
Starting from
25
/user
Per month
Balto pricing
Value for money rating:
Starting from
No pricing info
User opinions about Balto price and value
Value for money rating:
Balto integrations (17)
Integrations rated by users
We looked at 11 user reviews to identify which products are mentioned as Balto integrations and how users feel about them.
Integration rating: 5.0 (1)
“Gmail works perfectly with Convoso because it’s the email you use to log in every day at Pitch Perfect.”
“The integration with Convoso is important because Zoom is where we receive our updates, instructions, and announcements before we start using Convoso for calls. Having both tools connected in our workflow keeps everything organized — we get the brief”
Aja N.
Transfer Sales Agent
Balto support options
Typical customers
Platforms supported
Support options
Training options