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Balto

Call center phone coaching for sales & customer service reps

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Balto Pricing, Features, Reviews and Alternatives

Balto product overview

What is Balto?

Balto is a cloud-based solution for call centers, customer services and sales that integrates with existing phone systems to offer guidance to reps. The software uses artificial intelligence and speech recognition technology to live monitor conversations and automatically interpret dialogue, giving reps instantaneous feedback at the optimum time. This can be used to deliver sales or support strategies, with Balto listening for conversational “milestones” and using checklists to visually mark them off in real time. Alerts can then be customized to give managers flexibility over each rep-facing prompt, while only intervening when appropriate, and learning as reps become more skilled.

Key benefits of using Balto

• Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts.

• Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom.

• Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress.

• Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH & PII security, HTTPS & TLS, plus AWS-based data storage to protect caller information and data.

• Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

In Person
Documentation
Webinars
Live Online

Balto pricing information

Value for money

5.0

/5

5

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Balto features

Functionality

4.4

/5

5
Total Features33 3 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Multi-Channel Communication
Activity Dashboard
Alerts / Escalation
Monitoring
Alerts/Notifications

Functionality contenders

Balto users reviews

Overall rating

4.8

/5

5

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.8/10
Rating distribution

5

4

3

2

1

4

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wow! Balto really helped us get sales people up to speed fast

Reviewed 3 years ago
Pros

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Cons

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Real Time vs Post Call Superiority

Reviewed 3 years ago

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Pros

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Cons

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Closing Sales in a Flash!

Reviewed 2 years ago
Pros

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Cons

Still eager to find the right CRM platform to sync up with this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very helpful to new hires!

Reviewed 3 months ago

Very happy with BALTO and what it has done for our new hires or people struggling on the phones.

Pros

This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.

Cons

We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Helps with being compliant

Reviewed 5 months ago
Pros

It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.

Cons

It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Balto FAQs and common questions

Balto has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Balto has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Balto supports the following languages:
English


Yes, Balto has an API available for use.


Balto integrates with the following applications:
NICE inContact, Five9, Outreach, 3CX, Vocalcom, Avaya Aura Call Center Elite, HubSpot CRM


Balto offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk

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