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Virtual Assistant Software with Customer Experience Management (2026)

Last updated: April 2026

Virtual Assistant Software Key Features

    Based on 733 user opinions, we identified 6 features that are important for any product in Virtual Assistant Software

  • Speech Recognition

    Train your system to interpret and transcribe voice messages

    Average user rating

    4.5

  • Automated Responses

    Automatic reply functionality for incoming messages

    Average user rating

    4.6

  • Natural Language Processing

    Process and analyze human language in text or audio form

    Average user rating

    4.6

  • Conversation Intelligence

    Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

    Average user rating

    4.6

  • Personalization

    Adjust communications based on previous interactions or personal preferences

    Average user rating

    4.6

  • API

    Application programming interface that allows for integration with other systems/databases

    Average user rating

    4.4
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Devices supported

Organization types

User rating

41 software options

Wing logo

Wing

Software for managing & delegating recurring tasks

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Wing's dedicated tech-enabled talent completes recurring work like customer relationship management, customer support, email management, and more with high-quality work results.

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assist365 - AI-powered Virtual Assistant logo

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

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CoSupport AI logo

Fully Customizable AI Agent for Customer Service

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CoSupport AI is a customizable platform that automates up to 90% of support requests with 99% accuracy, zero hallucinations, multilingual support, and seamless integration in under 10 minutes. Free trial available.

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Klart AI logo

Virtual assistant software

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Klart AI is an advanced AI assistant for enhanced collaboration. It integrates with leading platforms and databases, ensuring GDPR compliance, seamless communication, and adaptable scalability.

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Squirro logo

Data finds purpose with Squirro

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Squirro offers advanced AI solutions, from first response and copilot to automation. Data finds purpose with Squirro, the first enterprise-ready generative AI for automation, insights and search. Trusted by central banks and over 30 industr

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Hoory logo

Cloud-based conversational AI platform

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Hoory is a conversational AI Platform designed to automate customer support processes and streamline communication. As an AI assistant, Hoory understands user intent and provides sharp, context-savvy responses to efficiently handle high-volume queries. The platform offers a robust set of features to elevate the customer support experience.

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Chatsi logo

AI-Powered Storefront Sales Agent for Ecommerce

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Chatsi is your 24/7 AI sales pro—trained on your product data, brand voice & industry. It delivers instant, personalized guidance, integrates seamlessly with platforms like Shopify & WooCommerce, boosts conversions, and turns every chat into insight for smarter business growth.

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Botmaker logo

A chatbot platform that automates customer service

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Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

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Spatial Agents logo

Lifelike AI agents for real-world interactions

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Spatial Agents provides lifelike AI assistants designed for customer-facing roles in physical business environments. These virtual employees can be deployed on kiosks, tablets, and digital signage, offering natural interactions in over eight languages. The system learns about businesses through training sessions and works alongside human staff to handle reception, product expertise, and help desk functions across retail, hospitality, healthcare, and corporate settings.

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ONTEC AI logo

From insight to impact

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ONTEC AI delivers a secure, flexible AI ecosystem with a powerful platform, custom solutions, consulting, and data engineering. Ideal for enterprises managing large, complex, and sensitive data, our solutions include enterprise search, automated workflows, knowledge management, and private GPT.

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fonio.ai logo

German AI phone-assistant

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fonio.ai is an AI phone agent that conducts conversations in a human-like manner, supporting businesses with customer service, sales, and call center operations. It offers availability for scheduling appointments, conducting sales calls, and qualifying leads. Featuring German-language AI telephony, fonio.ai relieves employees of routine tasks and ensures reachability for customers. The system helps create additional phone numbers, choose from male and female voice options, and more.

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Ambivo logo

Cloud-based customer relationship management software

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Designed for small businesses, Ambivo is a SaaS platform that streamlines processes such as lead capture, pipeline management, and workflow automation on a unified dashboard.

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Mindset AI logo

Search. Ask. Do. Conversational AI Agents by Mindset AI.

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Search — Ask — Do. AI-powered Virtual Agents That Make Your Content Shine & Engage Users. Get A Personalized Demo!

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micro1 logo

AI Recruitment engine to hire top global talent

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Micro1 is an AI recruitment engine that combines sourcing, vetting, and onboarding talent in a single platform. The system features Zara, an AI recruiter agent that interviews candidates, assesses their skills, and presents the most qualified talent to employers. Micro1 offers access to pre-vetted talent pools including software engineers, data annotators, and designers while streamlining the entire hiring process.

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Boost.AI logo

Cloud-based conversational AI platform for enterprise

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Boost.ai helps businesses in banking, insurance, and other industries create, launch, and manage automated chatbots to handle customer queries. Using self-learning AI, it lets organizations use information from existing websites or chat logs to create advanced virtual agents in a matter of hours.

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Prime AI logo

Fit Finder and Visual Search by Prime AI

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Prime AI offers innovative size-fitting tools for fashion e-commerce, enhancing online shopping with personalised fit recommendations and AI Photoshoot tech. Reduce returns, increase conversions, and boost average order values with a suite of tools designed to help you stay ahead of the competition!

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STAN AI logo

The AI Assistant for Property Management

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Residents love answers, managers love free time. STAN AI, your 24/7 virtual assistant, tackles resident questions & tasks - all via SMS, email, phone or chat. Boost satisfaction, free up your team & empower residents. Get STAN AI & love your property again.

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Ada logo

The AI customer service agent platform for enterprise.

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

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Conversica logo

Artificial intelligence-driven sales assistant

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Conversica is a leading provider of Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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My AskAI logo

Create an AI chatbot for your Customer Support.

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Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

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Kenyt AI Agents logo

AI assistants for marketing, sales, and support

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Kenyt is an AI-enabled platform designed to help businesses improve customer engagement using chatbots. It allows organizations to build, deploy and manage intelligent chatbots. It enables enterprises to automate repetitive tasks, reduce error rates and provide an improved user experience.

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Enterprise Bot logo

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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InsightLoop logo

Virtual assistant software

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InsightLoop is an AI-powered virtual assistant designed to transform field service operations for businesses. By leveraging AI and machine learning, companies can gain real-time insights from data collected during field service activities.

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