Boost.ai is a cloud-based and on-premise conversational artificial intelligence (AI) platform designed to help businesses in credit unions, banking, telecom, insurance, public sector, and other industries create, launch, and manage chatbots to automate customer service queries at scale. Using self-learning AI, the platform enables organizations to use information from existing websites, chat logs, or old chatbots to reduce the time it takes to develop advanced virtual agents - from weeks and months down to a matter of days.
Boost.ai utilizes deep learning and natural language processing (NLP) technologies with automatic semantic understanding (ASU) to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. The built-in artificial intelligence (AI)-enabled admin panel allows enterprises to build natural interactions with automated conversation flows in a user-friendly, no-code environment to connect customers with a self-service portal.
Boost.ai enables managers to gain insights into conversational data, quality rating, and other metrics via analytics and statistics to optimize customer engagement. It also supports integration with various third-party applications like Microsoft Teams, Salesforce, Genesys, Puzzel, Zendesk, eGain, and more.
Robust conversational AI platform that help us build advance virtual agents without coding
Used daily for 2+ years
Reviewed 2020-05-04
Review Source: Capterra
Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.
Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.
Pros The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.
Cons Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.
We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.
We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.
Pros The ease of use
Particularly great on Nordic languages
The user interphase
The quality Assurance during the training sessions
Cons It would be great to have a multi tenant user interphase making more developers working simultaneously.
Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.
Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.
Pros This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.
Cons If I have to say something negative then it is a lack of communication with regards to the product road-map.
Conversational AI platform for enterprise, No-code conversation builder, Omni-channel experience, Unlimited scalability, Actionable analytics, Multilingual support, Multiple integrations, User authentication and much more!
FAQs for boost.ai
Below are some frequently asked questions for boost.ai.
Q. What type of pricing plans does boost.ai offer?
boost.ai has the following pricing plans:
Pricing model: Subscription, Open Source Free Trial: Available (No Credit Card required)
Q. Who are the typical users of boost.ai?
boost.ai has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does boost.ai support?
boost.ai supports the following languages:
Danish, Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish
Q. Does boost.ai support mobile devices?
boost.ai supports the following devices:
We do not have any information about what devices boost.ai supports
Q. Does boost.ai offer an API?
Yes, boost.ai has an API available for use.
Q. What other apps does boost.ai integrate with?
boost.ai integrates with the following applications:
Zendesk, Freshdesk, Salesforce App Cloud, Slack, Genesys Cloud, Microsoft Teams, giosg Live Chat
Q. What level of support does boost.ai offer?
boost.ai offers the following support options:
FAQs, Knowledge Base, Online Support, Forum, Phone Support, Video Tutorials
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