boost.ai Pricing, Features, Reviews & Comparison of Alternatives

boost.ai

Cloud-based conversational AI platform for enterprise

4.81/5 (21 reviews)

boost.ai overview

What is boost.ai?

Boost.ai is a cloud-based and on-premise conversational artificial intelligence (AI) platform designed to help businesses in credit unions, banking, telecom, insurance, public sector, and other industries create, launch, and manage chatbots to automate customer service queries at scale. Using self-learning AI, the platform enables organizations to use information from existing websites, chat logs, or old chatbots to reduce the time it takes to develop advanced virtual agents - from weeks and months down to a matter of days.
Boost.ai utilizes deep learning and natural language processing (NLP) technologies with automatic semantic understanding (ASU) to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. The built-in artificial intelligence (AI)-enabled admin panel allows enterprises to build natural interactions with automated conversation flows in a user-friendly, no-code environment to connect customers with a self-service portal.
Boost.ai enables managers to gain insights into conversational data, quality rating, and other metrics via analytics and statistics to optimize customer engagement. It also supports integration with various third-party applications like Microsoft Teams, Salesforce, Genesys, Puzzel, Zendesk, eGain, and more.
www.boost.ai

Pricing

Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English, Danish, Dutch, Finnish, French and 4 other languages, German, Norwegian, Spanish, Swedish
boost.ai screenshot: boost.ai AI trainerWhat is conversational AI?boost.ai screenshot: boost.ai analytics dashboardboost.ai screenshot: boost.ai help center

boost.ai user reviews

Excellent
17

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.8
  4.7
Marcos Daniel Martinez

Robust conversational AI platform that help us build advance virtual agents without coding

Used daily for 2+ years
Reviewed 2020-05-04
Review Source: Capterra

Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.

Pros
The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Cons
Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Fischer

Virtual assistants

Used daily for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.

Pros
The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions

Cons
It would be great to have a multi tenant user interphase making more developers working simultaneously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Virtual Assistant

Used daily for less than 6 months
Reviewed 2020-05-05
Review Source: Capterra

Positive overall experience. Great team, with very responsive PMs and partner resources.

Pros
Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Cons
Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Soren Nielsen

Amazing value for money

Used daily for 6-12 months
Reviewed 2020-05-02
Review Source: Capterra

Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.

Pros
This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Cons
If I have to say something negative then it is a lack of communication with regards to the product road-map.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Markus Mäkinen

The best conversational AI on the market

Used weekly for 1-2 years
Reviewed 2020-06-03
Review Source: Capterra

More efficient customer service with higher service level and better customer engagement and experience.

Pros
The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.

Cons
The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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boost.ai pricing

Pricing options
Subscription
Free trial
Open source
View Pricing Plans

Please contact boost.ai directly for pricing details.

boost.ai features

API
Activity Dashboard
Analytics
Multi-Language
Sentiment Analysis
Third Party Integration

Collaboration Tools (28 other apps)
Data Capture and Transfer (44 other apps)
Data Extraction (38 other apps)
Data Filtering (30 other apps)
Data Import (28 other apps)
Data Import/Export (45 other apps)
Data Visualization (33 other apps)
Drag & Drop Interface (35 other apps)
Monitoring (29 other apps)
Predictive Analytics (31 other apps)
Real Time Data (30 other apps)
Reporting & Statistics (37 other apps)
Search Functionality (32 other apps)
Workflow Management (35 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for boost.ai

Key features of boost.ai

  • AI/Machine Learning
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Live Chat
  • Natural Language Processing
  • Pre-Configured Bot
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Speech Synthesis
  • Usage Tracking/Analytics
View All Features

Benefits

Conversational AI platform for enterprise, No-code conversation builder, Omni-channel experience, Unlimited scalability, Actionable analytics, Multilingual support, Multiple integrations, User authentication and much more!